Confirm customer acceptance of the Microsoft Cloud Agreement

Applies to

  • Partner Center

As a partner, you need to obtain your customer’s acceptance of the Microsoft Cloud Agreement before you can order Microsoft products and services for that customer. To better help partners meet compliance requirements, Microsoft asks partners to confirm acceptance by providing the following details regarding the person who accepted the agreement:

  • First name

  • Last name

  • Email address

  • Phone number

  • Date of acceptance

To learn more, see the Microsoft Cloud Agreement customer acceptance confirmation Frequently Asked Questions.

Schedule

August 7, 2018

  • Direct bill partners and Indirect Providers can confirm customer acceptance of the Microsoft Cloud Agreement. Confirmation is optional.

  • Confirmation of customer acceptance can be done via Partner Center or Partner Center API.

  • Confirmation of customer acceptance is supported with Microsoft Public Cloud only.

November 7, 2018

  • Direct bill partners and Indirect Providers must confirm customer acceptance of the Microsoft Cloud Agreement when transacting through Partner Center dashboard. Confirmation is mandatory.

  • If confirmation is not provided for a given customer:

    • You won’t be able to create new orders for this customer.

    • You won’t be able to change the seat count of existing seat-based subscriptions for this customer.

  • Confirmation of customer acceptance can be done via Partner Center or Partner Center API.

  • Confirmation of customer acceptance is supported with Microsoft Public Cloud only.

  • This applies to both production and sandbox environments.

March 11, 2018

  • Direct bill partners and Indirect Providersmust confirm customer acceptance of the Microsoft Cloud Agreement in CSP sandbox environment when transacting through Partner Center API.

  • If confirmation is not provided for a given customer:

    • You won’t be able to create new orders for this customer using Partner Center API.

    • You won’t be able to change the seat count of existing seat-based subscriptions for this customer using Partner Center API.

  • Confirmation of customer acceptance is supported with Microsoft Public Cloud only.

March 22, 12018

  • Direct bill partners and Indirect Providersmust confirm customer acceptance of the Microsoft Cloud Agreement in CSP production environment when transacting through Partner Center API.

  • If confirmation is not provided for a given customer:

    • You won’t be able to create new orders for this customer using Partner Center API.

    • You won’t be able to change the seat count of existing seat-based subscriptions for this customer using Partner Center API.

  • Confirmation of customer acceptance is supported with Microsoft Public Cloud only.

Confirming customer acceptance in Partner Center

Confirm customer acceptance for a new customer

Use the following procedure to confirm customer acceptance while you create a new customer tenant in Partner Center. Note that you must be an Admin agent or Sales agent to do this.

  1. Select Customers, and then New customer and then select Account info.

  2. Enter the information about the Company and Primary contact.

Company information

  1. Under Microsoft cloud agreement, select The customer has accepted the latest Microsoft cloud agreement.

  2. Under Agreement acceptance date, enter the appropriate date. You cannot set this to a future date.

  3. Enter the details of the user who provided the acceptance.

Add acceptance date

By default, the primary contact user information is displayed. If this isn’t correct, select Update and then enter the First name, Last name, Email address, and *Phone number (optional) of the person who accepted the agreement.

  1. Select Next to continue with the remaining steps to create the customer tenant.

Confirm customer acceptance for an existing customer

You must be an Admin agent or Sales agent to do this.

  1. Select Customers, and then find and select the customer you want to see.

  2. Select Account info.

  3. Under Microsoft cloud agreement, select Update.

Update

  1. Enter the First name, Last name, Email address, and Phone number (optional) of the user who accepted the agreement.

  2. Under Agreement acceptance date, enter the appropriate date. You cannot set this to a future date.

  3. Select Save and continue.

Confirm customer acceptance while creating new order for an existing customer

If you try to create a new order for an existing customer which you have not confirmed before, you’ll receive a prompt to complete the confirmation. Use the following procedure to do this.

  1. Enter the First name, Last name, Email address, and Phone number (optional) of the user who accepted the agreement.

  2. Under Agreement acceptance date, enter the appropriate date. You cannot set this to a future date.

  3. Select Save and continue.

Retrieve confirmation of customer acceptance for an existing customer

You can retrieve confirmation of customer acceptance for an existing customer that you have provided previously using the procedure below. You must be an Admin agent or Sales agent to do this.

  1. Select Customers, and then find and select the customer you want to see.

  2. Select Account info.

  3. Under Microsoft cloud agreement, you’ll see whether or not confirmation has been provided for this customer.