Cancel an order from the integration sandbox

Applies to:

  • Partner Center
  • Partner Center operated by 21Vianet
  • Partner Center for Microsoft Cloud Germany
  • Partner Center for Microsoft Cloud for US Government

How to cancel reserved instance, software, and commercial marketplace Software as a Service (SaaS) subscription orders from integration sandbox accounts.


Please be aware that cancelling of reserved instance, software, or commercial marketplace SaaS subscription orders are only possible from integration sandbox accounts. To cancel production orders please contact Partner Center support.


  • Credentials as described in Partner Center authentication. This scenario supports authentication with both standalone App and App+User credentials.
  • An integration sandbox partner account with a customer having active reserved instance / software / 3rd party SaaS subscription orders.


To cancel an order from the integration sandbox, pass your account credentials to the CreatePartnerOperations method to get an IPartner interface to get partner operations.

To select a particular Order use the partner operations and call Customers.ById() method with the customer identifier to specify the customer, followed by Orders.ById() with order identifier to specify the order and finally Get or GetAsync method to retrieve it.

Set the Order.Status property to "cancelled" and use the Patch() method to update the order.

// IPartnerCredentials tipAccountCredentials;
// Customer tenant Id to be deleted.
// string customerTenantId;

IPartner tipAccountPartnerOperations = PartnerService.Instance.CreatePartnerOperations(tipAccountCredentials);

// Cancel order
var order = tipAccountPartnerOperations.Customers.ById(customerTenantId).Orders.ById(orderId).Get();
order.Status = "cancelled";
order = tipAccountPartnerOperations.Customers.ById(customerTenantId).Orders.ById(orderId).Patch(order);

REST request

Request syntax

Method Request URI
PATCH {baseURL}/v1/customers/{customer-tenant-id}/orders/{order-id} HTTP/1.1

URI parameter

Use the following query parameter to delete a customer.

Name Type Required Description
customer-tenant-id guid Y The value is a GUID formatted customer-tenant-id that allows the reseller to filter the results for a given customer that belongs to the reseller.
order-id string Y The value is a string denoting the order id which need to be cancelled.

Request headers

See Partner Center REST headers for more information.

Request body


Request example

PATCH<customer-tenant-id>/orders/<order-id> HTTP/1.1
Accept: application/json
MS-RequestId: 655890ba-4d2b-4d09-a95f-4ea1348686a5
MS-CorrelationId: 1438ea3d-b515-45c7-9ec1-27ee0cc8e6bd

    "id": "UKXASSO1dezh3HdxClHxSp5UEFXGbAnt1",
    "status": "cancelled",

REST response

If successful, this method returns the cancelled order.

Response success and error codes

Each response comes with an HTTP status code that indicates success or failure and additional debugging information. Use a network trace tool to read this code, error type, and additional parameters. For the full list, see Partner Center REST error codes.

Response example

HTTP/1.1 200 OK
Content-Length: 866
MS-CorrelationId: 1438ea3d-b515-45c7-9ec1-27ee0cc8e6bd
MS-RequestId: 655890ba-4d2b-4d09-a95f-4ea1348686a5

    "id": "UKXASSO1dezh3HdxClHxSp5UEFXGbAnt1",
    "alternateId": "11fc4bdfd47a",
    "referenceCustomerId": "bd59b416-37f9-4d8f-8df3-5750111fc615",
    "billingCycle": "one_time",
    "currencyCode": "USD",
    "currencySymbol": "$",
    "lineItems": [
            "lineItemNumber": 0,
            "offerId": "DG7GMGF0DWT0:0001:DG7GMGF0DSQR",
            "termDuration": "",
            "transactionType": "New",
            "friendlyName": "Microsoft Identity Manager 2016 - 1 User CAL",
            "quantity": 1,
            "links": {
                "product": {
                    "uri": "/products/DG7GMGF0DWT0?country=US",
                    "method": "GET",
                    "headers": []
                "sku": {
                    "uri": "/products/DG7GMGF0DWT0/skus/0001?country=US",
                    "method": "GET",
                    "headers": []
                "availability": {
                    "uri": "/products/DG7GMGF0DWT0/skus/0001/availabilities/DG7GMGF0DSQR?country=US",
                    "method": "GET",
                    "headers": []
    "creationDate": "2019-02-21T17:56:21.1335741Z",
    "status": "cancelled",
    "transactionType": "UserPurchase",
    "attributes": {
        "objectType": "Order"