Personalize bot conversations
Important
This content is archived and is not being updated. For the latest documentation, go to Power Virtual Agents overview. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Admins, makers, marketers, or analysts, automatically | 
Apr 1, 2021 |
- |
Business value
Bot building can be time consuming when you have to account for potential customer personalization; however, by leveraging the already existing data in Microsoft Graph and Azure Active Directory, personalized and fully integrated bots can be created much more easily.
Feature details
Through the course of conversations with a user, the bot will reuse information from Microsoft Graph and Azure Active Directory, and it'll leverage that information to enhance and personalize future conversations. For example, if a user mentions name, email, or ZIP code, these properties are stored in Microsoft Dataverse and leveraged in later conversations without having to re-prompt the user.
See also
Conversation personalization (docs)