Common Data Service analytics

[This topic is pre-release documentation and is subject to change.]

We've improved how you view metrics for your organization. You no longer need to install or update a solution. Instead, you can view Customer Data Service analytics right from the Power Platform Admin center to quickly view adoption ad user metrics for your organization.

Key highlights

  • Deprecating the solution: Organization Insights, available as a preferred solution from AppSource, will no longer be supported or available for use in future releases.

  • Deprecating Organization Insights dashboard: This dashboard will be removed from Common Data Service in future releases.

  • Monitor adoption and use: Identify your most active users, the number and types of operations they’re performing, number of pages requests, most-used entities, workflows, plug-ins, and more, over a period of time as you work toward your adoption goals.

  • Manage storage and performance: Monitor storage quotas, storage use, and top tables by size to optimize performance.

  • Troubleshoot effectively: Drill down into the details of your top failing workflows and API calls to quickly diagnose and troubleshoot errors.

View Common Data Service analytics

It's simple. In the Power Platform Admin center, select analytics > Common Data Service.

Home (default)

Customer Data Service analytics Home Section

About this dashboard

This is the default dashboard that provides information on the number of active Common Data Service users, storage usage, the most active workflows, and more.

What's included in this dashboard

Chart element Description
Active Users Number of active users (unique users) who performed an operation that caused one of these SDK calls: Retrieve, Retrieve Multiple, Delete, Create, and Update.
API Calls Number of API calls that were made by the Customer Data Service environment for the selected time period.
API Pass Rate This chart shows the API pass rate as percentage of total API calls that were made in the Customer Data Service environment over the specified time.
Executions This chart shows how many plug-ins have been executed in the Customer Data Service environment over the specified time.
Total Operations This chart shows how many operations (create, update, deletes, reads) have occurred in the Customer Data Service environment over the specified time.
Most Active Users Performing Operations List of most active users who performed an operation that caused a Create, Update, Read, or Delete SDK call in the Dynamics 365 environment over the selected time period.
Top Plug-ins by Failures This chart shows top 10 most failing plug-in in the Customer Data Service environment over the specified time.

Active Users

Customer Data Service analytics Active Usage Section

About this dashboard

Use this dashboard to find out how many Dynamics 365 users there are, how many licenses are in use, what custom entities are used most frequently, and more.

What's included in this dashboard

Chart element Description ChartID
Total Active Users Total number of active users (unique users) who performed an operation that caused one of these SDK calls: Retrieve, Retrieve Multiple, Delete, Create, and Update. 4555801D-0EAF-4100-891C-DB34400AB102
Most Used Entities Ten Entities which had the most Retrieve, Retrieve Multiple, Delete, Create, and Update SDK Calls. F6F2B9FD-FCA8-427A-9A0D-CAC619A3EE74
Total Page Requests The number of page load requests for forms, dashboards, and reports. This is the count of requests received by the Dynamics 365 server. Pages that are cached while browsing won't be counted. D0401D82-6E7F-4B84-8D86-825D72C68EE6
Total Operations This chart shows how many operations (create, update, deletes, reads) have occurred in the Customer Data Service environment for the selected time period. B13D7ED8-06BE-4B0E-B314-A16A84099F1E
Active Users Performing Specific Operations Total number of active users (unique users) over time who performed an operation that caused one of these SDK calls: Retrieve, Retrieve Multiple, Delete, Create, and Update. 35699BD6-6E49-463D-9DC0-4E968750778F
Active Users Number of active users (unique users) in your environment who performed an operation that caused one of these SDK calls: Retrieve, Retrieve Multiple, Delete, Create, and Update over time. 9725801D-0EAF-4100-891C-DB34400AB102
Most Active Users Performing Operations List of most active users (unique users) over time who performed an operation that caused one of these SDK calls: Retrieve, Retrieve Multiple, Delete, Create, and Update. B173E5EC-195E-4803-B79A-2B1C2704BCB7
Most Used Custom Entities List of custom entities which had the most Retrieve, Retrieve Multiple, Delete, Create, and Update SDK Calls. 5FD1EF3F-64C4-429C-83BC-95F0AD44B761
Most Used OOB Entities List of out-of-box entities which had the most Retrieve, Retrieve Multiple, Delete, Create, and Update SDK Calls. 46A47AF1-325D-4A00-9F7E-6059D5AAB722
Usage Active Users by OS The number of active users by operating system. F37D4DEC-28E2-438A-977F-DD3F96203559
Active Users by Device Type The number of active users by device type. 43771A31-6350-489C-AABD-F7EBB93320C4
Active Users by Browser The number of active users by browser. 1259D071-A06D-4B3F-8D32-DCD39670F6FD
Active Users by Security Roles The number of active users by security roles. 09062EF4-4195-4256-B84B-68E9CA3C737D
Users by Business Unit The number of active users by business unit. 8B701B71-092E-4FCF-A9E3-A005EE865921
Number of Creates by Entity How many create operations are performed by the selected user in the Customer Data Service environment for the selected time period. 3AC63F0D-4661-4F19-9B31-DB5616187A88
Number of Updates by Entity How many update operations are performed on different entities by the selected user in the Customer Data Service environment for the selected time period. C215FC98-BF5D-4AAB-BB0A-24E9F2A4F939
Number of Reads by Entity How many read operations are performed on different entities by the selected user in the Customer Data Service environment for the selected time period. 3DE3E899-4BCF-482B-8896-657D0C8FCAE7
Number of Deletes by Entity How many delete operations are performed on different entities by the selected user in the Customer Data Service environment for the selected time period. 8F92215B-C55D-451F-A546-48E1456E7056
Total Operations Over Time The total operations performed by the selected user in the Customer Data Service environment over the selected time period. 9AD78421-6D33-4463-8C17-B9C4DF52592D
Total Operations by Entity The total operations performed on different entities by the selected user in the Customer Data Service environment for the selected time period. 045F5B81-CF47-4819-A4F9-AE366565C591
Active Users by Entities Show the active users distributed over different entities (refreshed hourly) 2C569F70-7FA8-4C2E-AFCE-E6126ED2CC52
Active Users by Client The active users distributed by client type (refreshed hourly) 4D6F71A8-1710-4B0B-9D7A-9590BECE611C
Active Users Using More than One Client The number of active users using more than one client, distributed over different client combinations (refreshed hourly) 149EFCC8-D336-4F51-A293-E173728EC587

Note

Retrieve and RetrieveMultiple SDK calls are reported as Reads.

Update frequency

Active usage chart data is updated as follows.

Chart Update frequency
Total Active Users 1 hour
Most Used Entities 1 hour
Most Active Users (Reads) 1 hour
Total API Calls 1 hour
Total Page Requests 1 hour
Most Active Users (Changes) 1 hour
Total Operations 1 hour
Active Users Performing Specific Operations 1 hour
Active Users 1 hour
Most Active Users Performing Operations 1 hour
Most Used Custom Entities 1 hour
Most Used OOB Entities 1 hour

System Jobs

Customer Data Service analytics System Jobs Section

About this dashboard

Use this dashboard to monitor and troubleshoot workflows.

What's included in this dashboard

Chart element Description ChartID
Workflow Executions This chart shows how many workflows have been executed in the Customer Data Service environment over the specified time. 3555801D-0EAF-4100-891C-DB34400AB102
System Jobs Pass Rate This chart shows the system job’s pass rate as percentage of system jobs that were executed in the Customer Data Service environment over the specified time. 1355801D-0EAF-4100-891C-DB34400AB102
System Jobs Throughput/Minute This chart shows the average system jobs that have been executed per hour in the Customer Data Service environment over the specified time. 090F51C1-7DBA-42BA-B031-FB1C0999EE28
Executions and Backlog This chart shows the number of executions and the backlog for system jobs in the Customer Data Service environment over the specified time. 9D941442-759D-4C29-8348-ADCA2810A602
Most Active Workflows This chart shows top 10 most executed workflows in the Customer Data Service environment over the specified time. 7128FF54-B377-4236-ACFF-EEDF696461AA
Top Workflows by Failures This chart shows top 10 most failing workflows in the Customer Data Service environment over the specified time. Click on a workflow to see the failures and their number of occurrences. 7A7C0FEE-A7BB-4C14-AF2A-76AC00350F82

Update frequency

System jobs chart data is updated as follows.

Chart Update frequency
Workflow Executions 1 hour
System Jobs Pass Rate 1 hour
System Jobs Throughput / Hour 1 hour
Most Active Workflows 1 hour
System Jobs Executions and Backlog 1 hour
Top Workflows by Failures 1 hour

Plug-ins

Customer Data Service analytics Plugins Section

About this dashboard

Use this dashboard to monitor and troubleshoot plug-ins.

What's included in this dashboard

Chart element Description ChartID
Plug-in Success Rate This chart shows the plug-in pass rate as percentage of total plug-in executions that were executed in the Customer Data Service environment over the specified time. 190F51C1-7DBA-42BA-B031-FB1C0999EE28
Plug-in Executions This chart shows how many plug-ins have been executed in the Customer Data Service environment over the specified time. D48FF5C9-BFC9-4E1C-9215-E76FDBFF282E
Average Plug-in Execution Time This chart shows average time taken to successfully execute a plug-in in the Customer Data Service environment over the specified time. A4094693-8638-44B5-83B1-B7EC8C8BFFF6
Most Active Plug-ins This chart shows top 10 most executed plug-ins in the Customer Data Service environment over the specified time. E505BCFC-5B13-4190-842C-E47622BF0A40
Top Plug-ins by Failures This chart shows top 10 most failing plug-ins in the Customer Data Service environment over the specified time. 1193CFAC-E8CF-48E9-9A22-A56AAFC1159C

Update frequency

Plug-ins chart data is updated as follows.

Chart Update frequency
Plug-in Success Rate 1 hour
Most Active Plug-ins 1 hour
Plug-in Executions 1 hour
Average Plug-in Execution Time 1 hour
Top Plug-ins by Failures 1 hour

API Call Statistics

Customer Data Service analytics API Call Statistics Section

About this dashboard

Use this dashboard to monitor and troubleshoot API calls.

What's included in this dashboard

Chart element Description ChartID
API Success Rate This chart shows the API success rate as percentage of total API calls that were made in the Customer Data Service environment over the specified time. 5555801D-0EAF-4100-891C-DB34400AB102
Top API by Failures This chart shows top 10 failing API calls in the Customer Data Service environment over the specified time. CCB98704-6E3F-4302-AC96-0A4E286061FA
Total API Calls This chart shows how many API calls have been made in total in the Customer Data Service environment over the specified time. 9555801D-0EAF-4100-891C-DB34400AB102
Most Used API This chart shows top 10 most executed API calls in the Customer Data Service environment database. C898F79D-D3D0-4894-B2E4-E94AC854007A
API Calls This chart shows how many API calls have been made over time in the Customer Data Service environment over the specified time. 4C7B6699-9C07-478C-9C17-AF0D17160734

Update frequency

API Call Statistics chart data is updated as follows.

Chart Update frequency
API Success Rate 1 hour
Top API by Failures 1 hour
Most Used API 1 hour
Total API Calls 1 hour
API Calls 1 hour

Mailbox Usage

Customer Data Service analytics Mailbox Usage Section

About this dashboard

Use this dashboard to monitor email mailbox usage.

What's included in this dashboard

Chart element Description ChartID
Mailbox Details by GEO This chart shows mailbox details like:

- the number of server-side synch configured mailboxes
- the number of server-side synch enabled mailboxes
- the number of server-side synch Appointments, Contacts, and Tasks enabled mailboxes
- the number of server-side synch incoming enabled mailboxes
- the number of server-side synch outgoing enabled mailboxes categorized by the geo location the mailbox is hosted in
F90E2120-58B6-4D8B-B913-ADABE7EA4833
Mailboxes by Server Type This chart shows the mailbox distribution by server type. AFBB2C1B-6405-4D6C-8D21-D808F796405A
Active Email Server Profiles by Geo This chart shows active server-side synch enabled mailboxes distributed over the geo location they are hosted in. AE33B341-752B-4AC3-98F7-FC11EA8B5DE5
Mailboxes by Exchange Configuration This chart shows the number of mailboxes categorized by their Exchange configuration. 1AF79B4C-0F75-403B-973A-573E0FDF775E
Number of Mailbox Configuration Errors This chart shows the number of mailboxes configuration errors which occurred over the user-selected time frame. DDFE9E31-41D9-4453-87EE-87A5C6D124F6
Mailbox Usage This chart shows the number of server-side synch mailboxes over the time range selected by the user. 9E5E51CE-9C47-40E4-9862-B8D17D58E0EC
Number of Outlook Mailboxes This chart shows the number of Outlook mailboxes configured for the organization. BE94BA93-637E-4DEA-B8C6-50DFE57846B6
Number of Active Email Server Profiles This chart shows the number of active email server profiles for the time range configured by the user. 522D6D36-FDFE-4CF4-9086-93BAA8628425

Update frequency

Mailbox Usage chart data is updated as follows.

Chart Update frequency
Mailbox Details by Geo 30 minutes average
Active Email Server Profiles by Geo 5 minutes average
Mailboxes by Server Type 5 minutes average
Mailbox Usage 5 minutes average
Number of Mailbox Configuration Errors 30 minutes average
Number of Active Email Server Profiles 5 minutes average
Number of Outlook Mailboxes 15 minutes average
Mailboxes by Exchange Configuration 5 minutes average

Storage

For storage information, see Preview: Common Data Service storage capacity.

Download

Customer Data Service analytics Download Section

About this command

Use this command to download the data selected for the date range selected as an Excel spreadsheet.

What's included

Download Description
Active users by device type List of active users by device type used to access Dynamics 365 (refreshed hourly)
Active users by business unit List of active users by their business unit (refreshed hourly)
Active users by security role List of active users by their security roles (refreshed hourly)
Active users by client List of active users, by client type used to access Dynamics 365 (refreshed hourly)
Active users by entities List of active users distributed by entity (refreshed hourly)
Most active users performing operations List of most active users (unique users) over time who performed an operation that caused one of these SDK calls: Retrieve, Retrieve Multiple, Delete, Create, and Update.
Most used custom entities List of custom entities which had the most Retrieve, Retrieve Multiple, Delete, Create, and Update SDK Calls.
Most used OOB entities List of out-of-box entities which had the most Retrieve, Retrieve Multiple, Delete, Create, and Update SDK Calls.
Most active workflows List of top 10 most executed workflows in the Customer Data Service environment over the specified time.
Most active plug-ins List of top 10 most executed plug-ins in the Customer Data Service environment over the specified time.
Most used API List of top 10 most executed API calls in the Customer Data Service environment database.
Active D365 Plan Users by Application List of workload usage by users with D365 Plan (aka bundle) licenses for the past 30 days. Users with standalone app licenses do not show up in this report.

Update frequency

Download chart data is updated as follows.

Chart Update frequency
Most Active Users Performing Operations 1 hour
Most Used Custom Entities 1 hour
Most Used OOB Entities 1 hour

View data for different time ranges

You can adjust the time range for the data presented in the dashboards charts. After selecting the From and To range, click the Play button (Customer Data Service analytics Calendar Play button) to refresh your data.

Select the date range for your data

Consider the following about the Customer Data Service analytics calendar:

  • The Calendar control is not available for the Storage dashboard and not applicable to any storage related chart as only the latest information is shown for those charts.

  • Default time range is shown for the past 48 hours.

  • Data is only shown for the applied time range.

  • Data is available from the time of release of the solution in AppSource, and will be retained for 30 days.

  • Data is shown for time series at an hourly aggregation interval.

  • The data shown for a hourly aggregation interval represents the whole hour. For example, if the number of active users at 2:00 PM is 5, there were 5 active users between 1:00 and 2:00 PM.

    Customer Data Service analytics active users chart