CRMIncident.CreateAndRetrieve Method
The CreateAndRetrieve method creates a new incident and then retrieves it.
Syntax
[Visual Basic .NET]
Public Function CreateAndRetrieve(
ByVal Caller As CUserAuth,
ByVal IncidentXML As String
) As String
[C#]
public string CreateAndRetrieve(
CUserAuth Caller,
string IncidentXML
);
[C++]
public: String* CreateAndRetrieve(
CUserAuth* Caller,
String* IncidentXML
);
Parameters
Caller
Specifies the identity of the caller. To perform this action, the caller must have the prvCreateIncident and prvReadIncident privileges. See CUserAuth.
IncidentXML
Specifies an XML string containing the incident information. The XML schema is described by incident.xsd.
Return Value
Returns a String type that specifies the XML data containing the new incident. The XML schema is described by incident.xsd.
Remarks
If there is an error, SOAP throws an exception and the error message is reported in System.Web.Services.Protocols.SoapException.Detail.OuterXml.
All IDs passed to the platform are GUIDs wrapped in braces. For example: {6522D89A-A752-4455-A2B0-51494C6957C3}
Example
[C#]
// strServer should be set with the name of the platform Web server
string strServer = "mystrServername";
// virtualDirectory should be set with the name of the Microsoft CRM
// virtual directory on the platform Web server
string virtualDirectory = "mscrmservices";
string strDir = "https://" + strServer + "/" + virtualDirectory + "/";
// BizUser proxy object
Microsoft.Crm.Platform.Proxy.BizUser bizUser = new Microsoft.Crm.Platform.Proxy.BizUser ();
bizUser.Credentials = System.Net.CredentialCache.DefaultCredentials;
bizUser.Url = strDir + "BizUser.srf";
// CRMIncident proxy object
Microsoft.Crm.Platform.Proxy.CRMIncident incident = new Microsoft.Crm.Platform.Proxy.CRMIncident();
incident.Credentials = System.Net.CredentialCache.DefaultCredentials;
incident.Url = strDir + "CRMIncident.srf";
string strErrorMsg;
string strAccountId = "{3E24E79C-7EC5-4473-95FF-7E46FEBB534B}";
try
{
Microsoft.Crm.Platform.Proxy.CUserAuth userAuth = bizUser.WhoAmI();
// Set up the XML string for the incident
string strIncidentXml = "<incident>";
strIncidentXml += "<title>Incident 1</title>";
strIncidentXml += "<accountid>" + strAccountId +"</accountid>";
strIncidentXml += "<ownerid type=\"" + Microsoft.Crm.Platform.Types.ObjectType.otSystemUser.ToString() +"\">";
strIncidentXml += userAuth.UserId + "</ownerid>";
strIncidentXml += "</incident>";
// Create and then retrieve the incident
string strResultXml = incident.CreateAndRetrieve(userAuth, strIncidentXml);
}
catch (System.Web.Services.Protocols.SoapException err)
{
// Process the platform error here
strErrorMsg = ("ErrorMessage: " + err.Message + " " + err.Detail.OuterXml + " Source: " + err.Source );
}
catch (Exception err)
{
// Process other errors here
strErrorMsg = ("ErrorMessage: " + err.Message );
}
Requirements
Namespace: Microsoft.Crm.Platform.Proxy
Assembly: Microsoft.Crm.Platform.Proxy.dll
See Also