Prerequisites for remote control in System Center Configuration Manager

Applies to: System Center Configuration Manager (Current Branch)

Remote control in System Center Configuration Manager has external dependencies and dependencies in the product.

Dependencies external to Configuration Manager

Dependency More information
Computer video card driver Ensure that the most up-to-date video driver is installed on client computers to ensure optimal remote control performance.

Devices that run Windows Embedded, Windows Embedded for Point of Service (POS), and Windows Fundamentals for Legacy PCs do not support the remote control viewer, but they do support the remote control client.

Configuration Manager remote control cannot be used to remotely administer client computers that run Systems Management Server 2003 or Configuration Manager 2007.

Note

No Windows services are required as an external dependency for remote control.

Supported operating systems for the remote control viewer

The remote control viewer is supported on all operating systems that are supported for the Configuration Manager console. For information, see Supported configurations for System Center Configuration Manager consoles.

Configuration Manager dependencies

Dependency More information
Remote control must be enabled for clients By default, remote control is not enabled when you install Configuration Manager. For information about how to enable and configure remote control, see Configuring remote control in System Center Configuration Manager.
Reporting services point The reporting services point site system role must be installed before you can run reports for remote control. For more information, see Reporting in System Center Configuration Manager.
Security permissions to manage remote control To access collection resources and to initiate a remote control session from the Configuration Manager console: Read, Read Resource, and Remote Control permission for the Collection object.

The Remote Tools Operator security role includes these permissions that are required to manage remote control in Configuration Manager.

For more information, see Configure role-based administration for System Center Configuration Manager.

Additionally, permitted viewers must be given permission to use remote control by adding these users to the Permitted viewers of Remote Control and Remote Assistance list in the Remote Tools client settings.