Reset and recovery for Surface Hub 2S

If you encounter problems with Surface Hub 2S, you can reset the device to factory settings or restore by using a USB drive.

To begin, sign in to Surface Hub 2S with admin credentials, open the Settings app, select Update & security, and then select Recovery.

Reset the device

  1. To reset the device, select Get Started.
  2. When the Ready to reset this device window appears, select Reset.

Note

Surface Hub 2S reinstalls the operating system from the recovery partition. This may take up to one hour to complete.

  1. To reconfigure the device, run the first-time Setup program.
  2. If you manage the device using Microsoft Intune or another mobile device management solution, retire and delete the previous record, and then re-enroll the new device. For more information, see Remove devices by using wipe, retire, or manually unenrolling the device.

Reset and recovery for Surface Hub 2S
Figure 1. Reset and recovery for Surface Hub 2S

Recover Surface Hub 2S by using a USB recovery drive

New in Surface Hub 2S, you can now reinstall the device by using a recovery image.

Recovery from a USB drive

Using Surface Hub 2S, you can reinstall the device by using a recovery image. By doing this, you can reinstall the device to the factory settings if you lost the BitLocker key, or if you no longer have admin credentials to the Settings app.

Note

Use a USB 3.0 drive with 8 GB or 16 GB of storage, formatted as FAT32.

  1. From a separate PC, download the .zip file recovery image from the Surface Recovery website and then return to these instructions.

  2. Unzip the downloaded file onto the root of the USB drive.

  3. Connect the USB drive to any USB-C or USB-A port on Surface Hub 2S.

  4. Turn off the device:

    1. While holding down the Volume down button, press the Power button.
    2. Keep holding both buttons until you see the Windows logo.
    3. Release the Power button but continue to hold the Volume until the Install UI begins.

    Use Volume down and power buttons to initiate recovery
    Figure 2. Volume and Power buttons

  5. On the language selection screen, select the display language for your Surface Hub 2S.

  6. Select Recover from a drive and Fully clean the drive, and then select Recover. If you're prompted for a BitLocker key, select Skip this drive. Surface Hub 2S reboots several times and takes approximately 30 minutes to complete the recovery process.

When the first-time setup screen appears,remove the USB drive.

Contact Support

If you have questions or need help, you can create a support request.