Introduction
When starting a new project, you need to know that the users are whom you're creating this system for, not the leaders or the business, but the users. They're the ones that will use the system, and if they dislike what you create, they'll likely find a way not to use the system, or they'll discover ways around the system that wasn't intended.
As a consultant, your task is to ensure that this scenario doesn't happen, and that you create systems that people will use. Microsoft Dynamics 365 is a great tool to use and a great start, but you'll also need to make sure that your users agree with your ideas. You need to design the system with your users in mind, and your first task is to learn about your users' needs.