Resolved issues in Windows 10, version 1909 and Windows Server, version 1909

See a list of known issues that have been resolved for Windows 10, version 1909 and Windows Server, version 1909 over the last six months. Looking for a specific issue? Press CTRL + F (or Command + F if you are using a Mac) and enter your search term(s) to search the page.


Resolved issues

SummaryOriginating updateStatusDate resolved
News and interests button on the Windows taskbar might have blurry text
Certain display configurations might cause blurry text on the news and interests button in the Windows taskbar.
OS Build 18363.1533
KB5001396
2021-04-22
Resolved
KB5003698
2021-06-15
14:00 PT
Microsoft 365 apps might be unable to sign in
Authentication issues might be encountered for apps such as Microsoft Teams, OneDrive for Business and Outlook.
OS Build 18363.1556
KB5003169
2021-05-11
Resolved
KB5003635
2021-06-09
10:00 PT
Apps might have issues accessing event logs on remote devices
Event logs might not be accessible from remote devices unless both devices have updates released June 8, 2021 or later.
OS Build 18363.10000
KB5003635
2021-06-08
Resolved
KB5003635
2021-06-08
10:00 PT
Security updates released May 11, 2021 might not offer in managed environments
Windows Server Update Services (WSUS) or Microsoft Endpoint Configuration Manager and managed devices are affected.
OS Build 18363.1556
KB5003169
2021-05-11
Resolved
2021-05-11
19:01 PT
Unexpected results when printing from some apps or to some printers
Issues might include missing or solid color graphics, misalignment/formatting issues, or printing of blank pages/labels.
OS Build 18363.1440
KB5000808
2021-03-09
Resolved
KB5001648
2021-03-18
19:00 PT
Error when attempting to print to certain printers
You might receive an APC_INDEX_MISMATCH error with a blue screen when attempting to print.
OS Build 18363.1440
KB5000808
2021-03-09
Resolved
KB5001566
2021-03-15
14:00 PT
Stop error 0x7E in nwifi.sys with a blue screen when making WPA3 Wi-Fi connections
You are more likely to encounter this issue when reconnecting to a Wi-Fi network.
OS Build 18363.1350
KB4598298
2021-01-21
Resolved
KB5001028
2021-02-11
10:00 PT
Some games might fail to open, or you might receive an error
You might have issues with some Direct3D games when using in-game overlay feature of Discord.
OS Build 18363.1350
KB4598298
2021-01-21
Resolved External
2021-02-08
19:16 PT
You might encounter issues with KB4524244
You might encounter issues trying to install or after installing KB4524244
N/A
KB4524244
2020-02-11
Resolved
2021-01-12
17:33 PT
“Reset this PC” feature might fail
“Reset this PC” feature is also called “Push Button Reset” or PBR.
N/A
KB4524244
2020-02-11
Resolved
KB4598479
2021-01-12
10:00 PT

Issue details

June 2021

News and interests button on the Windows taskbar might have blurry text

StatusOriginating updateHistory
Resolved KB5003698OS Build 18363.1533
KB5001396
2021-04-22
Resolved: 2021-06-15, 14:00 PT
Opened: 2021-06-14, 17:43 PT
After installing KB5001396 or later updates, the news and interests button in the Windows taskbar might have blurry text on certain display configurations.

Affected platforms:
  • Client: Windows 10, version 21H1; Windows 10, version 20H2; Windows 10, version 2004; Windows 10, version 1909
Resolution: This issue was resolved in KB5003698. Reminder As of May 11, 2021, the Home and Pro editions of Windows 10, version 1909 have reached end of servicing. Devices running these editions will no longer receive monthly security or quality updates and will need to update to a later version of Windows 10 to resolve this issue.

Apps might have issues accessing event logs on remote devices

StatusOriginating updateHistory
Resolved KB5003635OS Build 18363.10000
KB5003635
2021-06-08
Resolved: 2021-06-08, 10:00 PT
Opened: 2021-06-07, 16:10 PT
After installing KB5003635 or later updates, apps accessing event logs on remote devices might be unable to connect. This issue might occur if the local or remote has not yet installed updates released June 8, 2021 or later. Affected apps are using certain legacy Event Logging APIs. You might receive an error when attempting to connect, for example:
  • error 5: access is denied
  • error 1764: The requested operation is not supported.
  • System.InvalidOperationException,Microsoft.PowerShell.Commands.GetEventLogCommand
  • Windows has not provided an error code.
Note Event Viewer and other apps using current non-legacy APIs to access event logs should not be affected.

Affected platforms:
  • Client: Windows 10, version 21H1; Windows 10, version 20H2; Windows 10, version 2004; Windows 10, version 1909; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10 Enterprise 2015 LTSB; Windows 8.1; Windows 7 SP1
  • Server: Windows Server, version 20H2; Windows Server, version 2004; Windows Server, version 1909; Windows Server, version 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2
Resolution: This is expected due to security hardening changes relating to Event Tracing for Windows (ETW) for CVE-2021-31958. This issue is resolved if the local and remote devices both have KB5003635 installed.

May 2021

Microsoft 365 apps might be unable to sign in

StatusOriginating updateHistory
Resolved KB5003635OS Build 18363.1556
KB5003169
2021-05-11
Resolved: 2021-06-09, 10:00 PT
Opened: 2021-05-19, 10:55 PT
After installing KB5003169 and restarting your device, you might be unable to sign into some Microsoft 365 desktop client apps such as Microsoft Teams, OneDrive for Business and Microsoft Outlook. You might also receive an 80080300 error or "We ran into a problem. Reconnecting…" when attempting to authenticate or sign into Teams. Note Mobile, web and non-Windows versions are not impacted.

Workaround: To mitigate this issue on most devices, you can restart your device a second time. Most devices will sign into affected apps as expected for all subsequent restarts after the first restart that completes installation of the update. If restarting does not mitigate the issue on your device, you can use the web versions of the apps:
Affected platforms:
  • Client: Windows 10, version 1909
Resolution: This issue was resolved in KB5003635. Reminder As of May 11, 2021, the Home and Pro editions of Windows 10, version 1909 have reached end of servicing. Devices running these editions will no longer receive monthly security or quality updates and will need to update to a later version of Windows 10 to resolve this issue.

Security updates released May 11, 2021 might not offer in managed environments

StatusOriginating updateHistory
ResolvedOS Build 18363.1556
KB5003169
2021-05-11
Resolved: 2021-05-11, 19:01 PT
Opened: 2021-05-11, 14:58 PT
When checking for updates within Windows Server Update Services (WSUS) or Microsoft Endpoint Configuration Manager and managed devices that connect to these servers, KB5003169 might not be available or offered. Note: This might also affect Security Only and Internet Explorer Cumulative Rollups, on platforms that receive these types of updates.

Affected platforms:
  • Client: Windows 10, version 20H2; Windows 10, version 2004; Windows 10, version 1909; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10, version 1803; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB; Windows 8.1; Windows 7 SP1
  • Server: Windows Server, version 20H2; Windows Server, version 2004; Windows Server, version 1909; Windows Server, version 1809; Windows Server 2019; Windows Server, version 1803; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2
Resolution: This issue is now resolved on the service-side and updates should be available. Note: If you initiate a synchronization cycle and are still not being offered the updates, please check again soon. There might be slight delay as it propagates to all servers in all regions.

March 2021

Unexpected results when printing from some apps or to some printers

StatusOriginating updateHistory
Resolved KB5001648OS Build 18363.1440
KB5000808
2021-03-09
Resolved: 2021-03-18, 19:00 PT
Opened: 2021-03-18, 17:25 PT
After installing updates released March 9, 2021 or March 15, 2021, you might get unexpected results when printing from some apps. Issues might include:
  • Elements of the document might print as solid black/color boxes or might be missing, including barcodes, QR codes, and graphics elements, such as logos.
  • Table lines might be missing. Other alignment or formatting issues might also be present.
  • Printing from some apps or to some printers might result in a blank page or label.
Affected platforms:
  • Client: Windows 10, version 20H2; Windows 10, version 2004; Windows 10, version 1909; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10, version 1803; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB; Windows 8.1; Windows 7 SP1
  • Server: Windows Server, version 20H2; Windows Server, version 2004; Windows Server, version 1909; Windows Server, version 1809; Windows Server 2019; Windows Server, version 1803; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2
Resolution: This issue was resolved in the out-of-band update  KB5001648. It is a cumulative update, so you do not need to apply any previous update before installing it. You will need to Check for updates to install KB5001648 and might need to also select Download and Install. For instructions on how to Check for updates, please see Update Windows 10. You can import this update into Windows Server Update Services (WSUS) manually. See the Microsoft Update Catalog for instructions.

Note KB5001648 is cumulative and addresses both the issue above and the issue addressed in the March 15, 2021 out-of-band release for the APC_INDEX_MISMATCH error with a blue screen.

Error when attempting to print to certain printers

StatusOriginating updateHistory
Resolved KB5001566OS Build 18363.1440
KB5000808
2021-03-09
Resolved: 2021-03-15, 14:00 PT
Opened: 2021-03-10, 18:04 PT
After installing KB5000808, you might receive an APC_INDEX_MISMATCH error with a blue screen when attempting to print to certain printers in some apps. This issue affects a subset of Type 3 printer drivers and does not affect printer drivers that are Type 4. If you are unsure which type your printer driver is, use the following steps:
  1. Press the Windows key+r or select Start and type run and select it.
  2. Type printmanagement.msc and press enter or select the OK button.
  3. If Print Management opens, continue to step 4. If you receive the error, Windows can not find 'printmanagement.msc'. then select Start and type manage optional features and select it. Select Add a Feature and type print, select the check box next to Print Management Console and select install. You will now need to start at step 1 again.
  4. Expand Print Servers, expand your computer's name, and select Printers.
  5. You can now see the Driver Type for each of your installed printer drivers.

Workaround: To mitigate the issue, follow the instructions in this video. The Command Prompt commands from the video are as follows (you will need to replace KX driver for Universal printing with the name of your printer, as explained in the video):
  • rundll32 printui.dll,PrintUIEntry /Xg /n “KX driver for Universal printing”
  • rundll32 printui.dll,PrintUIEntry /Xs /n "KX driver for Universal printing" attributes +direct
Affected platforms:
  • Client: Windows 10, version 20H2; Windows 10, version 2004; Windows 10, version 1909; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10, version 1803
  • Server: Windows Server, version 20H2; Windows Server, version 2004; Windows Server, version 1909; Windows Server, version 1809; Windows Server 2019; Windows Server, version 1803
Resolution: This issue was resolved in the out-of-band update  KB5001566. It is a cumulative update, so you do not need to apply any previous update before installing it. You will need to Check for updates to install KB5001566 and might need to also select Download and Install. For instructions on how to Check for updates, please see Update Windows 10. You can import this update into Windows Server Update Services (WSUS) manually. See the Microsoft Update Catalog for instructions.

February 2021

Stop error 0x7E in nwifi.sys with a blue screen when making WPA3 Wi-Fi connections

StatusOriginating updateHistory
Resolved KB5001028OS Build 18363.1350
KB4598298
2021-01-21
Resolved: 2021-02-11, 10:00 PT
Opened: 2021-02-11, 09:41 PT
You might receive stop error 0x7E in nwifi.sys with a blue screen when you attempt to use a Wi-Fi Protected Access 3 (WPA3) connection. You are more likely to encounter this issue when reconnecting to a Wi-Fi network after disconnecting, or when waking from sleep or hibernation. Note Most Wi-Fi networks are currently using WPA2 and are not affected.

Workaround: To mitigate this issue, you can do one of the following:
  • Update your device to Windows 10, version 2004 or Windows 10, version 20H2.
  • Connect to a Wi-Fi network using WPA2. To do this you may need to reconfigure your access point or router settings.
  • Connect using a wired ethernet connection.
Affected platforms:
  • Client: Windows 10, version 1909
Resolution: This issue was resolved in the out-of-band update KB5001028. If you have automatic updates enabled, you will receive this update automatically and do not need to take any further action. It is a cumulative update, so you do not need to apply any previous update before installing it. The update is available on all release channels including Windows Update, Microsoft Update Catalog and Windows Server Update Services (WSUS).

Some games might fail to open, or you might receive an error

StatusOriginating updateHistory
Resolved ExternalOS Build 18363.1350
KB4598298
2021-01-21
Last updated: 2021-02-08, 19:16 PT
Opened: 2021-02-08, 18:29 PT
Microsoft and Discord have found incompatibility issues with some games using Direct3D 12 when the in-game overlay feature of Discord is enabled. When attempting to open affected games you might receive an error, or the game might close silently.

Affected platforms:
  • Client: Windows 10, version 20H2; Windows 10, version 2004; Windows 10, version 1909
Workaround: To mitigate this issue, you can turn off the in-game overlay in settings within the Discord app.

Resolution: This issue is now resolved in an update to the Discord app. To verify you're on the latest version, right click on the Discord icon in the notification area and select "Check for updates...". If there are updates to install, it should install automatically but you might need to select the arrow icon in the upper right corner of the app to install the updated version. There is no update for Windows needed to resolve this issue.

February 2020

You might encounter issues with KB4524244

StatusOriginating updateHistory
ResolvedN/A
KB4524244
2020-02-11
Resolved: 2021-01-12, 17:33 PT
Opened: 2020-02-15, 00:02 PT
You might encounter issues trying to install or after installing KB4524244.

Affected platforms:
  • Client: Windows 10, version 1909; Windows 10, version 1903; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10, version 1803; Windows 10, version 1709; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise LTSC 2015; Windows 8.1
  • Server: Windows Server, version 1909; Windows Server, version 1903; Windows Server, version 1809; Windows Server 2019; Windows Server, version 1803; Windows Server, version 1709; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012
Workaround: To help a sub-set of affected devices, the standalone security update ( KB4524244) has been removed and will not re-offered from Windows Update, Windows Server Update Services (WSUS) or Microsoft Update Catalog. Note This does not affect any other update, including Latest Cumulative Updates (LCUs), Monthly Rollups or Security Only updates.

If this update is installed and you are experiencing issues, you can uninstall this update.
  1. Select the start button or Windows Desktop Search and type update history and select View your Update history.
  2. On the Settings/View update history dialog window, Select Uninstall Updates.
  3. On the Installed Updates dialog window, find and select KB4524244 and select the Uninstall button.
  4. Restart your device.
 
Resolution: This issue was resolved in KB4535680. This update should only be offered if it is applicable to your device. You might need to update UEFI firmware of your devices or adjust other settings before deploying this update. For more information, see KB4535680.

“Reset this PC” feature might fail

StatusOriginating updateHistory
Resolved KB4598479N/A
KB4524244
2020-02-11
Resolved: 2021-01-12, 10:00 PT
Opened: 2020-02-15, 00:02 PT
Using the “Reset this PC” feature, also called “Push Button Reset” or PBR, might fail. You might restart into recovery with “Choose an option” at the top of the screen with various options or you might restart to your desktop and receive the error “There was a problem resetting your PC”.

Affected platforms:
  • Client: Windows 10, version 1909; Windows 10, version 1903; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10, version 1803; Windows 10, version 1709; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607
  • Server: Windows Server, version 1909; Windows Server, version 1903; Windows Server, version 1809; Windows Server 2019; Windows Server, version 1803; Windows Server, version 1709 ; Windows Server 2016
Workaround: The standalone security update, KB4524244 has been removed and will not re-offered from Windows Update, Windows Server Update Services (WSUS) or Microsoft Update Catalog. Note This does not affect any other update, including Latest Cumulative Update (LCU), Monthly Rollup or Security Only update.

If you have installed this update and are experiencing this issue, the following steps should allow you to reset your device:
  1. Select the start button or Windows Desktop Search and type update history and select View your Update history.
  2. On the Settings/View update history dialog window, Select Uninstall Updates.
  3. On the Installed Updates dialog window, find and select KB4524244 and select the Uninstall button.
  4. Restart your device.
  5. Upon restart use the “Reset this PC” feature and you should not encounter this issue.

Resolution: This issue was resolved in KB4598479.