Resolved issues in Windows 10, version 1903 and Windows Server, version 1903

See a list of known issues that have been resolved for Windows 10, version 1903 and Windows Server, version 1903 over the last six months. Looking for a specific issue? Press CTRL + F (or Command + F if you are using a Mac) and enter your search term(s) to search the page.


Resolved issues

SummaryOriginating updateStatusDate resolved
Loss of functionality in Dynabook Smartphone Link app
After updating to Windows 10, version 1903, you may experience a loss of functionality when using the Dynabook Smartphone Link application.

See details >
OS Build 18362.116

May 20, 2019
KB4505057
Resolved
July 11, 2019
01:54 PM PT
Audio not working with Dolby Atmos headphones and home theater
Users may experience audio loss with Dolby Atmos headphones or Dolby Atmos home theater.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
July 11, 2019
01:53 PM PT
Error attempting to update with external USB device or memory card attached
PCs with an external USB device or SD memory card attached may get error: "This PC can't be upgraded to Windows 10."

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
July 11, 2019
01:53 PM PT
Event Viewer may close or you may receive an error when using Custom Views
When trying to expand, view or create Custom Views in Event Viewer, you may receive an error and the app may stop responding or close.

See details >
OS Build 18362.175

June 11, 2019
KB4503293
Resolved
KB4501375
June 27, 2019
10:00 AM PT
Duplicate folders and documents showing in user profile directory
If known folders (e.g. Desktop, Documents, or Pictures folders) are redirected, an empty folder with that same name may be created.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
KB4497935
May 29, 2019
02:00 PM PT
Older versions of BattlEye anti-cheat software incompatible
Microsoft and BattlEye have identified a compatibility issue with some games that use older versions of BattlEye anti-cheat software.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
June 07, 2019
04:26 PM PT
AMD RAID driver incompatibility
Installation process may stop when trying to install Windows 10, version 1903 update on computers that run certain versions of AMD RAID drivers.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
June 06, 2019
11:06 AM PT
D3D applications and games may fail to enter full-screen mode on rotated displays
Some Direct3D (D3D) applications and games may fail to enter full-screen mode on rotated displays.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
KB4497935
May 29, 2019
02:00 PM PT

Issue details

June 2019

DetailsOriginating updateStatusHistory
Event Viewer may close or you may receive an error when using Custom Views
When trying to expand, view, or create Custom Views in Event Viewer, you may receive the error, "MMC has detected an error in a snap-in and will unload it." and the app may stop responding or close. You may also receive the same error when using Filter Current Log in the Action menu with built-in views or logs. Built-in views and other features of Event Viewer should work as expected.

Affected platforms:
  • Client: Windows 10, version 1903; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10, version 1803; Windows 10, version 1709; Windows 10, version 1703; Windows 10, version 1607; Windows 10 Enterprise LTSC 2016; Windows 10 Enterprise LTSC 2015; Windows 8.1; Windows 7 SP1
  • Server: Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2
Resolution: This issue was resolved in KB4501375.

Back to top
OS Build 18362.175

June 11, 2019
KB4503293
Resolved
KB4501375
Resolved:
June 27, 2019
10:00 AM PT

Opened:
June 12, 2019
11:11 AM PT

May 2019

DetailsOriginating updateStatusHistory
Loss of functionality in Dynabook Smartphone Link app
Some users may experience a loss of functionality after updating to Windows 10, version 1903 when using the Dynabook Smartphone Link application on Windows devices. Loss of functionality may affect the display of phone numbers in the Call menu and the ability to answer phone calls on the Windows PC.

To safeguard your update experience, we have applied a compatibility hold on devices with Dynabook Smartphone Link from being offered Windows 10, version 1903, until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Resolution: This issue is now resolved and the safeguard hold has been removed. Please note, it can take up to 48 hours before you can update to Windows 10, version 1903.

Back to top
OS Build 18362.116

May 20, 2019
KB4505057
Resolved
Resolved:
July 11, 2019
01:54 PM PT

Opened:
May 24, 2019
03:10 PM PT
Audio not working with Dolby Atmos headphones and home theater
After updating to Windows 10, version 1903, you may experience loss of audio with Dolby Atmos for home theater (free extension) or Dolby Atmos for headphones (paid extension) acquired through the Microsoft Store due to a licensing configuration error.
 
This occurs due to an issue with a Microsoft Store licensing component, where license holders are not able to connect to the Dolby Access app and enable Dolby Atmos extensions.
 
To safeguard your update experience, we have applied protective hold on devices from being offered Windows 10, version 1903 until this issue is resolved. This configuration error will not result in loss of access for the acquired license once the problem is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Resolution: This issue is now resolved and the safeguard hold has been removed. Please note, it can take up to 48 hours before you can update to Windows 10, version 1903.

Back to top
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
Resolved:
July 11, 2019
01:53 PM PT

Opened:
May 21, 2019
07:16 AM PT
Error attempting to update with external USB device or memory card attached
If you have an external USB device or SD memory card attached when installing Windows 10, version 1903, you may get an error message stating "This PC can't be upgraded to Windows 10." This is caused by inappropriate drive reassignment during installation.

Sample scenario: An update to Windows 10, version 1903 is attempted on a computer that has a thumb drive inserted into its USB port. Before the update, the thumb drive is mounted in the system as drive G based on the existing drive configuration. After the feature update is installed; however, the device is reassigned a different drive letter (e.g., drive H).

Note The drive reassignment is not limited to removable drives. Internal hard drives may also be affected.

To safeguard your update experience, we have applied a hold on devices with an external USB device or SD memory card attached from being offered Windows 10, version 1903 until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Resolution: This issue is now resolved and the safeguard hold has been removed. Please note, it can take up to 48 hours before you can update to Windows 10, version 1903.

Back to top
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
Resolved:
July 11, 2019
01:53 PM PT

Opened:
May 21, 2019
07:38 AM PT
Duplicate folders and documents showing in user profile directory
If you have redirected known folders (e.g. Desktop, Documents, or Pictures folders) you may see an empty folder with the same name in your %userprofile% directories after updating to Windows 10, version 1903. This may occur if known folders were redirected when you chose to back up your content to OneDrive using the OneDrive wizard, or if you chose to back up your content during the Windows Out-of-Box-Experience (OOBE). This may also occur if you redirected your known folders manually through the Properties dialog box in File Explorer. ?This issue does not cause any user files to be deleted and a solution is in progress.

To safeguard your update experience, we have applied a quality hold on devices with redirected known folders from being offered Windows 10, version 1903, until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Resolution: This issue was resolved in KB4497935 and the safeguard hold has been removed. Please note, it can take up to 48 hours before you can update to Windows 10, version 1903.
(Posted June 11, 2019)

Back to top
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
KB4497935
Resolved:
May 29, 2019
02:00 PM PT

Opened:
May 21, 2019
07:16 AM PT
Older versions of BattlEye anti-cheat software incompatible
Microsoft and BattlEye have identified a compatibility issue with some games that use older versions of BattlEye anti-cheat software. When launching a game that uses an older, impacted version of BattlEye anti-cheat software on a device running Windows 10, version 1903, the device may experience a system crash.

To safeguard your gaming experience, we have applied a compatibility hold on devices with the impacted versions of BattlEye software used by games installed on your PC. This will prevent Windows 10, version 1903 from being offered until the incompatible version of BattlEye software is no longer installed on the device. 

Affected platforms:
  • Client: Windows 10, version 1903
Workaround: Before updating your machine, we recommend you do one or more of the following:

  • Verify that your game is up to date with the latest available version of BattlEye software. Some game platforms allow you to validate your game files, which can confirm that your installation is fully up to date.
  • Restart your system and open the game again.
  • Uninstall BattlEye using https://www.battleye.com/downloads/UninstallBE.exe, and then reopen your game.
  • Uninstall and reinstall your game.
Resolution: This issue was resolved externally by BattlEye for all known impacted games. For a list of recent games that use BattlEye, go to https://www.battleye.com/. We recommend following the workaround before updating to Windows 10, version 1903, as games with incompatible versions of BattleEye may fail to open after updating Windows. If you have confirmed your game is up to date and you have any issues with opening games related to a BattlEye error, please see https://www.battleye.com/support/faq/.

Back to top
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
Resolved:
June 07, 2019
04:26 PM PT

Opened:
May 21, 2019
07:34 AM PT
AMD RAID driver incompatibility
Microsoft and AMD have identified an incompatibility with AMD RAID driver versions earlier than 9.2.0.105. When you attempt to install the Windows 10, version 1903 update on a Windows 10-based computer with an affected driver version, the installation process stops and you get a message like the following:

AMD Ryzen™ or AMD Ryzen™ Threadripper™ configured in SATA or NVMe RAID mode.

“A driver is installed that causes stability problems on Windows. This driver will be disabled. Check with your software/driver provider for an updated version that runs on this version of Windows.”

 
To safeguard your update experience, we have applied a compatibility hold on devices with these AMD drivers from being offered Windows 10, version 1903, until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Resolution: This issue has been resolved externally by AMD. To resolve this issue, you will need to download the latest AMD RAID drivers directly from AMD at https://www.amd.com/en/support/chipsets/amd-socket-tr4/x399. The drivers must be version 9.2.0.105 or later. Install the drivers on the affected computer, and then restart the installation process for the Windows 10, version 1903 feature update.
 
Note The safeguard hold will remain in place on machines with the older AMD RAID drivers. We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until a new driver has been installed and the Windows 10, version 1903 feature update has been automatically offered to you.

Back to top
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
Resolved:
June 06, 2019
11:06 AM PT

Opened:
May 21, 2019
07:12 AM PT
D3D applications and games may fail to enter full-screen mode on rotated displays
Some Direct3D (D3D) applications and games (e.g., 3DMark) may fail to enter full-screen mode on displays where the display orientation has been changed from the default (e.g., a landscape display in portrait mode).

Affected platforms:
  • Client: Windows 10, version 1903
  • Server: Windows Server, version 1903
Resolution: This issue was resolved in KB4497935

Back to top
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
KB4497935
Resolved:
May 29, 2019
02:00 PM PT

Opened:
May 21, 2019
07:05 AM PT