Resolved issues in Windows 10, version 2004 and Windows Server, version 2004

See a list of known issues that have been resolved for Windows 10, version 2004 and Windows Server, version 2004 over the last six months. Looking for a specific issue? Press CTRL + F (or Command + F if you are using a Mac) and enter your search term(s) to search the page.


Resolved issues

SummaryOriginating updateStatusDate resolved
Errors or unexpected restarts for some devices using Always On, Always Connected
Devices with more than one Always On, Always Connected capable network adapter might have issues.

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N/A

Resolved
KB4557957
June 09, 2020
10:00 AM PT
Print spooler might error or close unexpectedly when attempting to print
Certain printers might be unable to print after taking updates released June 9, 2020.

See details >
OS Build 19041.329

June 09, 2020
KB4557957
Resolved
KB4567523
June 18, 2020
10:00 AM PT
No mouse input with apps and games using GameInput Redistributable
Affected apps and games using both GameInput Redistributable and Windows 10, version 2004 might lose mouse input.

See details >
N/A

Resolved
June 12, 2020
05:06 PM PT
Error when attempting to open any Microsoft Office application
You might receive the error: Windows cannot find "c:\program files\microsoft office\root\office16\winword.exe"

See details >
OS Build 19041.329

June 09, 2020
KB4557957
Resolved External
June 12, 2020
05:06 PM PT

Issue details

June 2020

DetailsOriginating updateStatusHistory
Print spooler might error or close unexpectedly when attempting to print
After installing KB4557957, certain printers may be unable to print. Print spooler may error or close unexpectedly when attempting to print and no output will come from affected printer. You might also encounter issues with the apps you are attempting to print from. You might receive an error from the app or the app may close unexpectedly. Note This issue might also affect software-based printers, for example printing to PDF.

Affected platforms:
  • Client: Windows 10, version 2004; Windows 10, version 1909; Windows 10, version 1903; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10, version 1803; Windows 10, version 1709; Windows 10, version 1607; Windows 10 Enterprise LTSC 2016; Windows 10 Enterprise 2015 LTSB; Windows 8.1
  • Server: Windows Server, version 2004; Windows Server, version 1909; Windows Server, version 1903; Windows Server, version 1809; Windows Server 2019; Windows Server, version 1803; Windows Server, version 1709; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012
Resolution: This issue was resolved in the out-of-band update KB4567523. It is a cumulative update, so you do not need to apply any previous update before installing it. To get the standalone package for KB4567523, search for it in the Microsoft Update Catalog. You can import this update into Windows Server Update Services (WSUS) manually. See the Microsoft Update Catalog for instructions. Note KB4567523 is not available from Windows Update and will not install automatically.

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OS Build 19041.329

June 09, 2020
KB4557957
Resolved
KB4567523
Resolved:
June 18, 2020
10:00 AM PT

Opened:
June 12, 2020
04:06 PM PT
Error when attempting to open any Microsoft Office application
We have received reports that some users are unable to open apps after installing KB4557957, especially Microsoft Office apps. Affected users might also receive an error, such as, 'Windows cannot find "c:\program files\microsoft office\root\office16\winword.exe" Make sure you typed the name correctly, and then try again.'

Affected platforms:
  • Client: Windows 10, version 2004; Windows 10, version 1909; Windows 10, version 1903
  • Server: Windows Server, version 2004; Windows Server, version 1909; Windows Server, version 1903
Resolution: This issue has been resolved by Avast. This issue only affected devices with certain versions of Avast or AVG applications and was addressed with an update to their respective products. For more information on this, please see Avast's forum post here. Note No update is needed for Windows or Microsoft Office to address this issue.

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OS Build 19041.329

June 09, 2020
KB4557957
Resolved External
Last updated:
June 12, 2020
05:06 PM PT

Opened:
June 12, 2020
04:18 PM PT

May 2020

DetailsOriginating updateStatusHistory
Errors or unexpected restarts for some devices using Always On, Always Connected
Some devices using the Always On, Always Connected feature might have compatibility issues with Windows 10, version 2004 (the Windows 10 May 2020 Update). Affected devices will have more than one Always On, Always Connected capable network adapter, such as the Microsoft Surface Pro 7 and Microsoft Surface Laptop 3, and might receive errors or unexpected shutdown or restart.

To safeguard your update experience, we have applied a compatibility hold on Windows 10 devices with affected drivers or firmware from being offered Windows 10, version 2004.

Affected platforms:
  • Client: Windows 10, version 2004
Resolution: This issue was resolved in KB4557957 and the safeguard hold has been removed as of June 29, 2020. Please note, it can take up to 48 hours before the update to Windows 10, version 2004 will be offered.

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N/A

Resolved
KB4557957
Resolved:
June 09, 2020
10:00 AM PT

Opened:
May 27, 2020
12:11 AM PT
No mouse input with apps and games using GameInput Redistributable
An incompatibility issue was found with some apps and games using GameInput Redistributable and Windows 10, version 2004 (the Windows 10 May 2020 Update). Affected apps or games might lose mouse input. Note GameInput Redistributable might be bundle with apps and games and might be silently installed during the installation of that app or game.

To safeguard your update experience, we have applied a compatibility hold on Windows 10 devices with GameInput Redistributable from being offered Windows 10, version 2004.

Affected platforms:
  • Client: Windows 10, version 2004
Resolution: After further investigation, we have found that this issue does not affect any version of GameInput Redistributable in use. The safeguard hold has been removed. Please note, it can take up to 48 hours before the update to Windows 10, version 2004 (the Windows 10 May 2020 Update).

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N/A

Resolved
Resolved:
June 12, 2020
05:06 PM PT

Opened:
May 27, 2020
12:11 AM PT