What's new and planned for Power Virtual Agents

This topic lists features that are planned to release from October 2020 through March 2021. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Bot configuration

Configure the bot to suit business needs.

Feature Enabled for Public preview General availability
Authenticate with simplified Azure Active Directory setup Admins, makers, marketers, or analysts, automatically Sep 21, 2020 Nov 16, 2020
Seamlessly deploy Power Virtual Agents chatbots to Microsoft Teams Users by admins, makers, or analysts Sep 21, 2020 Nov 16, 2020
Use Power Virtual Agents in Microsoft Teams Users by admins, makers, or analysts Sep 21, 2020 Nov 16, 2020
Customize the icon of your chatbot Users by admins, makers, or analysts - Dec 17, 2020
Enable single sign-on (SSO) for chatbots in Microsoft Teams channels Admins, makers, marketers, or analysts, automatically Dec 18, 2020 Jan 31, 2021

Core authoring

Use the conversational editor in Power Virtual Agents to construct your dialogs, add variables or synonyms, and incorporate Power Automate flows that enable you to connect to other systems.

Feature Enabled for Public preview General availability
Integrate bots with Microsoft Bot Framework Composer Admins, makers, marketers, or analysts, automatically Nov 16, 2020 -
Claim bot variables in topics Admins, makers, marketers, or analysts, automatically Sep 21, 2020 Nov 16, 2020

Enhanced natural language capabilities

Power Virtual Agents is powered by conversational AI and natural language capabilities, which enable the system to understand complex language, parse it for the appropriate information, and ask for clarification when needed.

Feature Enabled for Public preview General availability
Topic suggestions from files (CSV, DOCX, PDF) hosted on a webpage Users by admins, makers, or analysts - Oct 1, 2020

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.