What's new and planned for Power Virtual Agents

This topic lists features that are planned to release from April 2021 through September 2021. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

For a list of the previous wave's release plans, go to 2020 release wave 2 plan.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Bot configuration

Configure the bot to suit business needs.

Feature Enabled for Public preview General availability
Use data loss prevention policies when authoring bots Users by admins, makers, or analysts Jul 2021
Acquire PCI and HITRUST certifications for Power Virtual Agents Admins, makers, marketers, or analysts, automatically - Jun 2021
Support for Government Cloud Users by admins, makers, or analysts - Jun 2021
Notify Microsoft Teams users about updates to their queries Admins, makers, marketers, or analysts, automatically May 2021 Jun 2021
Expand Bot Framework and Power Virtual Agents bots by using other Power Virtual Agents bots as skills Admins, makers, marketers, or analysts, automatically - Aug 2021

Core authoring

Use the Power Virtual Agents conversational editor to construct your dialogs, add variables or synonyms, and incorporate Power Automate flows that let you connect to other systems.

Feature Enabled for Public preview General availability
Get guidance on topic trigger management Admins, makers, marketers, or analysts, automatically May 2021 -
Integrate bots with Microsoft Bot Framework Composer Admins, makers, marketers, or analysts, automatically - May 2021
Run flow connectors as the user Users by admins, makers, or analysts - Jun 2021
Create subtopics to simplify your conversation path Admins, makers, marketers, or analysts, automatically - Jul 2021

Enhanced natural language capabilities

AI and natural language capabilities enable the system to understand and parse complex user language.

Feature Enabled for Public preview General availability
Intent triggering improvement from live traffic Users by admins, makers, or analysts Apr 1, 2021 -
Personalize bot conversations Admins, makers, marketers, or analysts, automatically Apr 1, 2021
Get topic suggestions from bot sessions with AI-assisted authoring Users by admins, makers, or analysts May 2021 -
Get multi-turn topic suggestions from webpages Users by admins, makers, or analysts - Jun 2021

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.