Summary
In this module, you learned how to use the Connected Customer Service solution in Dynamics 365 Customer Service to:
Remotely manage IoT devices
Enforce business processes for managing devices
This module examined how to remotely manage IoT devices with Connected Field Service, including:
How to register devices.
How to create IoT alerts by using Power Automate.
Converting IoT alerts to cases.
Security roles that are included with Connected Customer Service.
How to manage interactions with IoT devices.
How to send commands to devices.
How to apply out-of-the-box actions to help with automation.
Your next steps would be to gain a deeper understanding of how to interact with devices. This path would include learning how you can use device twins to report and query information. Also, you should explore the extra features that are available for interacting with devices by using commands, including items like device categories and command and property definitions.