Knowledge check

  • 4 minutes

Choose the best response for each of the questions. Then select “Check your answers."

Check your knowledge

1.

A support engineer is creating a copilot that assists customers with basic account questions such as account balance, rewards points, etc. Which of the following Copilot Studio elements would they use to control how the bot engages with a customer?

2.

A support engineer is building a copilot that assists customers with basic account questions such as account balance, rewards points, etc. They want to provide the customer with a list of departments that they can choose from to simplify their overall experience. What Copilot Studio component would they create?

3.

A team has been struggling with processing applications from customers who are applying to be a part of their company’s newest software beta test. They want to create an automated solution for handling customer applications. Which of the following AI Builder models would best help with this objective?