Identify stakeholders and experts who can help
Creating and finding a wide range of content requires knowledge and expertise in different fields, subjects, and technologies available across your organization. It's unlikely that a Search admin, or even an IT admin team, will have all the information and details to create authoritative content for the large variety of topics needed.
To provide the breadth, depth, and quality of answer content that users will likely expect, Search admins should partner with people across their organization. We suggest bringing together a team of key stakeholders to help define and provide the answer content needed and evangelize adoption of Microsoft Search within their teams or groups.
The table below outlines some of the key people who can help you in the planning and rollout phase:
| Stakeholder | Role |
|---|---|
| Executive sponsor | Communicates high-level vision, including how Microsoft Search supports the core mission and priorities of the organization. Provides leadership to the stakeholder team and helps allocate resources. |
| Change management experts | Determines the process, reviews, and sign offs that may be required to deploy Microsoft Search. Supports internal campaigns and communications to increase awareness and drive adoption of Microsoft Search. |
| Subject matter experts (SMEs) | Contributes to answer content specific to their teams or functional areas, such as HR, sales, legal, privacy, product or business teams, support, and other key areas. Search admins might consider adding them as Search editors or they can compile content that can be imported. SMEs can also help test search functionality to ensure answers are being correctly triggered and evaluate the overall quality of the search results. |
| Champions and/or users | Suggests and helps prioritize answer content and sources, provides peer-to-peer assistance and expertise. They can give unique insight into how people use search within your organization. |
Community and support
If you're looking for support or ideas when planning or administrating Microsoft Search, consider the following resources:
Microsoft Search Tech Community
Get the latest product info and start discussions with other admins and Microsoft Search feature owners. You can also share your feedback with product and feature teams.
Microsoft Search Insider Community
Connect with other Microsoft Search admins and users on our Teams channel. Plus, share ideas and feedback directly with the Microsoft Search team.
Microsoft 365 Champions Program
Champions help build, grow, and sustain your Microsoft 365 rollout by evangelizing and helping their peers with the new solutions. Explore how to build your own Microsoft 365 Champions Program.