Summary
In this module, you learned how to use Dynamics 365 Customer Service scheduling to more effectively schedule services that are provided to customers.
Additionally, you learned how to define service centers, facilities, equipment, and people as resources to perform services.
This module examined how to set up Customer Service scheduling, including:
The record types and components that are used in Customer Service scheduling.
How to configure settings such as organizational units and business closures.
How to create resources, facilities, and equipment.
How to define working hours.
Your next steps would be to learn how to create services and schedule service activities.