Videos

[This topic is pre-release documentation and is subject to change.]

Dynamics 365 Virtual Agent for Customer Service demo

Take a look at the Virtual Agent for Customer Service capabilities that can help you engage customers, empower employees, optimize operations, and transform products.

Product videos

Create, test, and deploy your bot

This overview video walks you through how to create your first bot and create a custom topic (a dialogue you author). Additionally, it shows how to test your topic in real time and deploy your bot to a test website to see how it will look from your end user's perspective.

Create a new PowerApps environment

This short feature video shows you how to create your own custom environments that can house your bot as well as any flows needed for your bot.

Use variables and expressions in bot topics

This short feature video shows you how to use variables to remember user responses for later and how to use expressions together with variables to create dynamic branches within your dialogue tree.

Enhance bot capabilities with Microsoft Flow

This feature video shows you how to use Microsoft Flow to extend the capabilities of your bot, including connecting to your custom back-end systems, an instance in the Dynamics 365 admin center, or anything else supported by Microsoft Flow connectors.

Use analytics and chat transcripts to improve bot performance

This feature video shows you how to use the analytics capabilities and chat transcripts in Virtual Agent to further improve the performance of your bot.