Plan for Teams Phone devices
Microsoft Teams supports a portfolio of certified devices for users who require a traditional desk phone experience. This unit provides an overview of Teams phones and can help in planning, delivering, and managing Microsoft Teams Phone devices as part of your Teams Phone solution.
To deliver a high-quality and reliable Microsoft Teams experience on phones, Microsoft partners with many organizations to develop and certify a wide portfolio of desk phones and room devices. To manage phones, you need to be a Global admin, Teams Service admin, or Teams Device admin.
Features supported by Teams phones
Teams-certified phones have a broad array of features to help your users do their jobs, and help you manage their use. Here's a summary of the features available in Teams-certified phones:
Authentication: Phones use Modern Authentication to simplify signing in and to improve security. Users can sign in by entering their username and password on the phone or by signing in from another device like a PC/smartphone.
Speed dial and call history: Users have quick access to their contacts, call history and voicemail. They can easily manage their contacts and speed dial entries directly from their phone.
Meetings and calls: Users can view their schedules and easily join meetings using Teams' one-touch join.
Call groups: Phone agents who participate in call groups can easily manage their availability and accept or decline incoming calls from the call queue.
User delegation: Executive assistants and admins can manage their executives' phones: intercept incoming calls, make calls on behalf of the executive, take over calls that the executive has placed on hold, and monitor whether the executive is on a call, on hold, and so on.
Hot-desking: Users can get their contacts, meetings, and other preferences, just by signing in to a phone. When they're done, they can sign out and leave the phone ready for the next user.
Video Phones: Teams Displays offer video and collaboration functionality, let users join calls and video conferences just like they were at their computers. Users can keep their privacy by using a phone's camera shutter and microphone mute switch when available.
Better together: Phones can lock and unlock in an integrated fashion when connected to their Windows PC running a 64-bit Teams desktop client.
Accessibility: Phones have several accessibility features, such as high contrast text, to make it easier for anyone to use them.
Dynamic and enhanced E911 support: Signed-in users who call 911 will see their location on the phone.
Important
If a phone isn't signed in, or if it doesn't have an Internet connection, 911 calls can't be placed. If this happens, a notification is displayed on the phone.
In addition to the above features, you can control what capabilities are available depending on the type of license and phone policy that are assigned to the user signing into the phone. For example, users who sign into a phone with their personal accounts can access the full range of features - calling, meetings, voicemail, and so on. Accounts assigned a Shared Device license that signs into a phone; however, you might only get access to a limited range of features. Call history and meeting schedules might not be retained, for example, to protect users' privacy.
Plan for SIP Gateway
SIP Gateway lets your organization use any compatible SIP device with Microsoft Teams to preserve your investments in selected compatible SIP devices. You can sign in to Teams with your corporate credentials and make and receive calls. Compatible devices can be Skype for Business IP phones with standard SIP firmware, Cisco IP phones with multi-platform SIP firmware, or SIP devices from vendors such as Poly, Yealink, and AudioCodes.
For more information and a list of compatible devices, see Plan for SIP Gateway
Hardware, software, and licenses
If you have a 3PIP or SIP device, you must have:
A license for Teams Phone (via E5 or a standalone license)
PSTN enablement (that is, a phone number) via a Microsoft Teams Calling Plan, Direct Routing, or Operator Connect
A Shared Device license for any common area devices