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Summary and resources

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In this module, you learned about Teams Phone and explored the features and considerations when planning for Teams Phone, such as user needs, telephone numbers, PSTN connectivity options, and licensing options. You also learned about the different ways to connect Teams Phone to the PSTN and the benefits of each option. Additionally, you have gained insights into the licensing options for Teams Phone based on the size of your organization.

The main takeaways from this module are:

• Teams Phone is a cloud-based telephone system that offers various features and capabilities, including making and receiving phone calls, call transfer, call queues, voicemail, and call analytics.

• When planning for Teams Phone, it's important to consider factors such as user needs, telephone numbers, PSTN connectivity options, and licensing options.

• There are different ways to connect Teams Phone to the PSTN, including Teams Phone with Calling Plan, Operator Connect, Direct Routing, Shared Calling, and Teams Phone Mobile.

• Licensing options for Teams Phone vary based on the size of your organization, with different add-ons available for small or medium-sized businesses and large businesses or enterprise organizations.

Resources

Use these resources to discover more background details of the described topics from this module:

• Plan your Teams calling solution - Learn - Microsoft Docs

• What is Direct Routing? - Learn - Microsoft Docs

• Set up Cloud Voicemail - Microsoft Docs

• Microsoft Teams add-on licenses - Microsoft Docs

• Plan for Shared Calling

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