Windows 10, version 1903 and Windows Server, version 1903

Find information on known issues for Windows 10, version 1903 and Windows Server, version 1903. Looking for a specific issue? Press CTRL + F (or Command + F if you are using a Mac) and enter your search term(s).

Current status as of June 18, 2019:
Windows 10, version 1903 is available for any user who manually selects “Check for updates” via Windows Update for all devices that do not have a safeguard hold. If you are not offered the update, please check below for any known issues that may affect your device. The recommended servicing status is Semi-Annual Channel.

We are now beginning to build and train the machine learning (ML) based rollout process to update devices running the April 2018 Update, and earlier versions of Windows 10, to ensure we can continue to service these devices and provide the latest updates, security updates and improvements.

Note Follow @WindowsUpdate to find out when new content is published to the release information dashboard.

Known issues

This table offers a summary of current active issues and those issues that have been resolved in the last 30 days.

SummaryOriginating updateStatusLast updated
The dGPU may occasionally disappear from device manager on Surface Book 2 with dGPU
Some apps or games that needs to perform graphics intensive operations may close or fail to open on Surface Book 2 devices with Nvidia dGPU.

See details >
OS Build 18362.145

May 29, 2019
KB4497935
Acknowledged
July 12, 2019
04:20 PM PT
Initiating a Remote Desktop connection may result in black screen
When initiating a Remote Desktop connection to devices with some older GPU drivers, you may receive a black screen.

See details >
OS Build 18362.145

May 29, 2019
KB4497935
Investigating
July 12, 2019
04:42 PM PT
Windows Sandbox may fail to start with error code “0x80070002”
Windows Sandbox may fail to start with "ERROR_FILE_NOT_FOUND (0x80070002)" on devices in which the operating system language was changed between updates

See details >
OS Build 18362.116

May 20, 2019
KB4505057
Investigating
June 10, 2019
06:06 PM PT
Display brightness may not respond to adjustments
Microsoft and Intel have identified a driver compatibility issue on devices configured with certain Intel display drivers.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Investigating
May 21, 2019
04:47 PM PT
Devices starting using PXE from a WDS or SCCM servers may fail to start
Devices that start up using Preboot Execution Environment (PXE) images from Windows Deployment Services (WDS) may fail to start with error "0xc0000001."

See details >
OS Build 18362.175

June 11, 2019
KB4503293
Mitigated
July 10, 2019
07:09 PM PT
RASMAN service may stop working and result in the error “0xc0000005”
The Remote Access Connection Manager (RASMAN) service may stop working and result in the error “0xc0000005” with VPN profiles configured as an Always On VPN connection.

See details >
OS Build 18362.145

May 29, 2019
KB4497935
Mitigated
July 01, 2019
05:04 PM PT
Gamma ramps, color profiles, and night light settings do not apply in some cases
Microsoft has identified some scenarios where gamma ramps, color profiles and night light settings may stop working.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
May 24, 2019
11:02 AM PT
Unable to discover or connect to Bluetooth devices
Microsoft has identified compatibility issues with some versions of Realtek and Qualcomm Bluetooth radio drivers.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
May 21, 2019
04:48 PM PT
Intel Audio displays an intcdaud.sys notification
Microsoft and Intel have identified an issue with a range of Intel Display Audio device drivers that may result in battery drain.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
May 21, 2019
04:47 PM PT
Cannot launch Camera app
Microsoft and Intel have identified an issue affecting Intel RealSense SR300 or Intel RealSense S200 camera apps.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
May 21, 2019
04:47 PM PT
Intermittent loss of Wi-Fi connectivity
Some older devices may experience loss of Wi-Fi connectivity due to an outdated Qualcomm driver.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
May 21, 2019
04:46 PM PT
Loss of functionality in Dynabook Smartphone Link app
After updating to Windows 10, version 1903, you may experience a loss of functionality when using the Dynabook Smartphone Link application.

See details >
OS Build 18362.116

May 20, 2019
KB4505057
Resolved
July 11, 2019
01:54 PM PT
Audio not working with Dolby Atmos headphones and home theater
Users may experience audio loss with Dolby Atmos headphones or Dolby Atmos home theater.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
July 11, 2019
01:53 PM PT
Error attempting to update with external USB device or memory card attached
PCs with an external USB device or SD memory card attached may get error: "This PC can't be upgraded to Windows 10."

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
July 11, 2019
01:53 PM PT
Event Viewer may close or you may receive an error when using Custom Views
When trying to expand, view or create Custom Views in Event Viewer, you may receive an error and the app may stop responding or close.

See details >
OS Build 18362.175

June 11, 2019
KB4503293
Resolved
KB4501375
June 27, 2019
10:00 AM PT

Issue details

July 2019

DetailsOriginating updateStatusHistory
The dGPU may occasionally disappear from device manager on Surface Book 2 with dGPU
Microsoft has identified a compatibility issue on some Surface Book 2 devices configured with Nvidia discrete graphics processing unit (dGPU). After updating to Window 10, version 1903 (May 2019 Feature Update), some apps or games that needs to perform graphics intensive operations may close or fail to open.

To safeguard your update experience, we have applied a compatibility hold on Surface Book 2 devices with Nvidia dGPUs from being offered Windows 10, version 1903, until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Workaround: To mitigate the issue if you are already on Windows 10, version 1903, you can restart the device or select the Scan for hardware changes button in the Action menu or on the toolbar in Device Manager.

Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

Next steps: We are working on a resolution and will provide an update in an upcoming release.

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OS Build 18362.145

May 29, 2019
KB4497935
Acknowledged
Last updated:
July 12, 2019
04:20 PM PT

Opened:
July 12, 2019
04:20 PM PT
Initiating a Remote Desktop connection may result in black screen
When initiating a Remote Desktop connection to devices with some older GPU drivers, you may receive a black screen. Any version of Windows may encounter this issue when initiating a Remote Desktop connection to a Windows 10, version 1903 device which is running an affected display driver, including the drivers for the Intel 4 series chipset integrated GPU (iGPU).

Affected platforms:
  • Client: Windows 10, version 1903
  • Server: Windows Server, version 1903
Next steps: We are working on a resolution that will be made available in upcoming release.

Back to top
OS Build 18362.145

May 29, 2019
KB4497935
Investigating
Last updated:
July 12, 2019
04:42 PM PT

Opened:
July 12, 2019
04:42 PM PT
Devices starting using PXE from a WDS or SCCM servers may fail to start
Devices that start up using Preboot Execution Environment (PXE) images from Windows Deployment Services (WDS) or System Center Configuration Manager (SCCM) may fail to start with the error "Status: 0xc0000001, Info: A required device isn't connected or can't be accessed" after installing KB4503293 on a WDS server.

Affected platforms:
  • Server: Windows Server 2008 SP2; Windows Server 2008 R2 SP1; Windows Server 2012; Windows Server 2012 R2; Windows Server 2016; Windows Server, version 1803; Windows Server 2019; Windows Server, version 1809; Windows Server, version 1903
Workaround:
To mitigate this issue on an SCCM server:
  1. Verify Variable Window Extension is enabled.
  2. Set the values of TFTP block size to 4096 and TFTP window size to 1. For guidance on how to configure them, see Customize the RamDisk TFTP block and window sizes on PXE-enabled distribution points.
Note Try the default values for TFTP block size and TFTP window size first but depending on your environment and overall settings, you may need to adjust them for your setup. You can also try the Enable a PXE responder without Windows Deployment Service setting. For more information on this setting, see Install and configure distribution points in Configuration Manager.

To mitigate this issue on a WDS server without SCCM:
  1. In WDS TFTP settings, verify Variable Window Extension is enabled.
  2. In the Boot Configuration Data (BCD) of the imported image, set RamDiskTFTPBlockSize to 1456.
  3. In the BCD of the imported image, set RamDiskTFTPWindowSize to 4.
Note Try the default values for RamDiskTFTPBlockSize and RamDiskTFTPWindowSize first but depending on your environment and overall settings, you may need to adjust them for your setup.

Next steps: We are working on a resolution and will provide an update in an upcoming release.

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OS Build 18362.175

June 11, 2019
KB4503293
Mitigated
Last updated:
July 10, 2019
07:09 PM PT

Opened:
July 10, 2019
02:51 PM PT

June 2019

DetailsOriginating updateStatusHistory
RASMAN service may stop working and result in the error “0xc0000005”
The Remote Access Connection Manager (RASMAN) service may stop working and you may receive the error “0xc0000005” on devices where the diagnostic data level is manually configured to the non-default setting of 0. You may also receive an error in the Application section of Windows Logs in Event Viewer with Event ID 1000 referencing “svchost.exe_RasMan” and “rasman.dll”.

This issue only occurs when a VPN profile is configured as an Always On VPN (AOVPN) connection with or without device tunnel. This does not affect manual only VPN profiles or connections.

Affected platforms
  • Client: Windows 10, version 1903
Workaround: To mitigate this issue, use one of the steps below, either the group policy step or the registry step, to configure one of the default telemetry settings:

Set the value for the following group policy settings:
  1. Group Policy Path: Computer Configuration\Administrative Templates\Windows Components\Data Collection and Preview Builds\Allow Telemetry
  2. Safe Policy Setting: Enabled and set to 1 (Basic) or 2 (Enhanced) or 3 (Full)

Or set the following registry value:

SubKey: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DataCollection

Setting: AllowTelemetry

Type: REG_DWORD

Value: 1, 2 or 3


Note If the Remote Access Connection Manager service is not running after setting the Group Policy or registry key, you will need to manually start the service or restart the device.

Next Steps: We are working on a resolution and estimate a solution will be available in late July.

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OS Build 18362.145

May 29, 2019
KB4497935
Mitigated
Last updated:
July 01, 2019
05:04 PM PT

Opened:
June 28, 2019
05:01 PM PT
Event Viewer may close or you may receive an error when using Custom Views
When trying to expand, view, or create Custom Views in Event Viewer, you may receive the error, "MMC has detected an error in a snap-in and will unload it." and the app may stop responding or close. You may also receive the same error when using Filter Current Log in the Action menu with built-in views or logs. Built-in views and other features of Event Viewer should work as expected.

Affected platforms:
  • Client: Windows 10, version 1903; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10, version 1803; Windows 10, version 1709; Windows 10, version 1703; Windows 10, version 1607; Windows 10 Enterprise LTSC 2016; Windows 10 Enterprise LTSC 2015; Windows 8.1; Windows 7 SP1
  • Server: Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2
Resolution: This issue was resolved in KB4501375.

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OS Build 18362.175

June 11, 2019
KB4503293
Resolved
KB4501375
Resolved:
June 27, 2019
10:00 AM PT

Opened:
June 12, 2019
11:11 AM PT

May 2019

DetailsOriginating updateStatusHistory
Windows Sandbox may fail to start with error code “0x80070002”
Windows Sandbox may fail to start with "ERROR_FILE_NOT_FOUND (0x80070002)" on devices in which the operating system language is changed during the update process when installing Windows 10, version 1903.

Affected platforms:
  • Client: Windows 10, version 1903
Next steps: We are working on a resolution and will provide an update in an upcoming release.

Back to top
OS Build 18362.116

May 20, 2019
KB4505057
Investigating
Last updated:
June 10, 2019
06:06 PM PT

Opened:
May 24, 2019
04:20 PM PT
Display brightness may not respond to adjustments
Microsoft and Intel have identified a driver compatibility issue on devices configured with certain Intel display drivers. After updating to Window 10, version 1903, brightness settings may sometime appear as if changes applied took effect, yet the actual display brightness doesn't change.

To safeguard your update experience, we have applied a compatibility hold on devices with certain Intel drivers from being offered Windows 10, version 1903, until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Workaround: Restart your device to apply changes to brightness.

Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

Next steps: We are working on a resolution that will be made available in upcoming release.

Back to top
OS Build 18362.116

May 21, 2019
KB4505057
Investigating
Last updated:
May 21, 2019
04:47 PM PT

Opened:
May 21, 2019
07:56 AM PT
Gamma ramps, color profiles, and night light settings do not apply in some cases
Microsoft has identified some scenarios where gamma ramps, color profiles and night light settings may stop working.

Microsoft has identified some scenarios where night light settings may stop working, for example:
  • Connecting to (or disconnecting from) an external monitor, dock, or projector
  • Rotating the screen
  • Updating display drivers or making other display mode changes
  • Closing full screen applications
  • Applying custom color profiles
  • Running applications that rely on custom gamma ramps
Affected platforms:
  • Client: Windows 10, version 1903
Workaround: If you find that your night light has stopped working, try turning the night light off and on, or restarting your computer. For other color setting issues, restart your computer to correct the issue.

Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

Next steps: We are working on a resolution and will provide an update in an upcoming release.

Back to top
OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
Last updated:
May 24, 2019
11:02 AM PT

Opened:
May 21, 2019
07:28 AM PT
Unable to discover or connect to Bluetooth devices
Microsoft has identified compatibility issues with some driver versions for Bluetooth radios made by Realtek and Qualcomm. To safeguard your update experience, we have applied a compatibility hold on devices with affected driver versions for Realtek or Qualcomm Bluetooth radios from being offered Windows 10, version 1903 or Windows Server, version 1903 until the driver has been updated.

Affected platforms:
  • Client: Windows 10, version 1903
  • Server: Windows Server, version 1903
Workaround: Check with your device manufacturer (OEM) to see if an updated driver is available and install it.

  • For Qualcomm drivers, you will need to install a driver version greater than 10.0.1.11.
  • For Realtek drivers, you will need to install a driver version greater than 1.5.1011.0.
Note Until an updated driver has been installed, we recommend you do not attempt to manually update using the Update now button or the Media Creation Tool. 

Next steps: Microsoft is working with Realtek and Qualcomm to release new drivers for all affected system via Windows Update.  


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OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
Last updated:
May 21, 2019
04:48 PM PT

Opened:
May 21, 2019
07:29 AM PT
Intel Audio displays an intcdaud.sys notification
Microsoft and Intel have identified an issue with a range of Intel Display Audio device drivers that may result in higher than normal battery drain. If you see an intcdaud.sys notification or “What needs your attention” notification when trying to update to Windows 10, version 1903, you have an affected Intel Audio Display device driver installed on your machine (intcdaud.sys, versions 10.25.0.3 through 10.25.0.8).
  
To safeguard your update experience, we have applied a compatibility hold on devices with drivers from being offered Windows 10, version 1903 until updated device drivers have been installed.

Affected platforms:
  • Client: Windows 10, version 1903; Windows 10, version 1809
Workaround:
On the “What needs your attention" notification, click the Back button to remain on your current version of Windows 10. (Do not click Confirm as this will proceed with the update and you may experience compatibility issues.) Affected devices will automatically revert to the previous working configuration.

For more information, see Intel's customer support guidance and the Microsoft knowledge base article KB4465877.

Note We recommend you do not attempt to update your devices until newer device drivers are installed.

Next steps: You can opt to wait for newer drivers to be installed automatically through Windows Update or check with the computer manufacturer for the latest device driver software availability and installation procedures.

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OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
Last updated:
May 21, 2019
04:47 PM PT

Opened:
May 21, 2019
07:22 AM PT
Cannot launch Camera app
Microsoft and Intel have identified an issue affecting Intel RealSense SR300 and Intel RealSense S200 cameras when using the Camera app. After updating to the Windows 10 May 2019 Update and launching the Camera app, you may get an error message stating:

"Close other apps, error code: 0XA00F4243.”


To safeguard your update experience, we have applied a protective hold on machines with Intel RealSense SR300 or Intel RealSense S200 cameras installed from being offered Windows 10, version 1903, until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Workaround: To temporarily resolve this issue, perform one of the following:

  • Unplug your camera and plug it back in.

or

  • Disable and re-enable the driver in Device Manager. In the Search box, type "Device Manager" and press Enter. In the Device Manager dialog box, expand Cameras, then right-click on any RealSense driver listed and select Disable device. Right click on the driver again and select Enable device.

or

  • Restart the RealSense service. In the Search box, type "Task Manager" and hit Enter. In the Task Manager dialog box, click on the Services tab, right-click on RealSense, and select Restart
Note This workaround will only resolve the issue until your next system restart.

Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

Next steps: We are working on a resolution and will provide an update in an upcoming release.

Back to top
OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
Last updated:
May 21, 2019
04:47 PM PT

Opened:
May 21, 2019
07:20 AM PT
Intermittent loss of Wi-Fi connectivity
Some older computers may experience loss of Wi-Fi connectivity due to an outdated Qualcomm driver. An updated Wi-Fi driver should be available from your device manufacturer (OEM).

To safeguard your upgrade experience, we have applied a hold on devices with this Qualcomm driver from being offered Windows 10, version 1903, until the updated driver is installed.

Affected platforms:
  • Client: Windows 10, version 1903
Workaround: Download and install an updated Wi-Fi driver from your device manufacturer (OEM).
 
Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until a new driver has been installed and the Windows 10, version 1903 feature update has been automatically offered to you.

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OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
Last updated:
May 21, 2019
04:46 PM PT

Opened:
May 21, 2019
07:13 AM PT
Loss of functionality in Dynabook Smartphone Link app
Some users may experience a loss of functionality after updating to Windows 10, version 1903 when using the Dynabook Smartphone Link application on Windows devices. Loss of functionality may affect the display of phone numbers in the Call menu and the ability to answer phone calls on the Windows PC.

To safeguard your update experience, we have applied a compatibility hold on devices with Dynabook Smartphone Link from being offered Windows 10, version 1903, until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Resolution: This issue is now resolved and the safeguard hold has been removed. Please note, it can take up to 48 hours before you can update to Window 10, version 1903.

Back to top
OS Build 18362.116

May 20, 2019
KB4505057
Resolved
Resolved:
July 11, 2019
01:54 PM PT

Opened:
May 24, 2019
03:10 PM PT
Audio not working with Dolby Atmos headphones and home theater
After updating to Windows 10, version 1903, you may experience loss of audio with Dolby Atmos for home theater (free extension) or Dolby Atmos for headphones (paid extension) acquired through the Microsoft Store due to a licensing configuration error.
 
This occurs due to an issue with a Microsoft Store licensing component, where license holders are not able to connect to the Dolby Access app and enable Dolby Atmos extensions.
 
To safeguard your update experience, we have applied protective hold on devices from being offered Windows 10, version 1903 until this issue is resolved. This configuration error will not result in loss of access for the acquired license once the problem is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Resolution: This issue is now resolved and the safeguard hold has been removed. Please note, it can take up to 48 hours before you can update to Window 10, version 1903.

Back to top
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
Resolved:
July 11, 2019
01:53 PM PT

Opened:
May 21, 2019
07:16 AM PT
Error attempting to update with external USB device or memory card attached
If you have an external USB device or SD memory card attached when installing Windows 10, version 1903, you may get an error message stating "This PC can't be upgraded to Windows 10." This is caused by inappropriate drive reassignment during installation.

Sample scenario: An update to Windows 10, version 1903 is attempted on a computer that has a thumb drive inserted into its USB port. Before the update, the thumb drive is mounted in the system as drive G based on the existing drive configuration. After the feature update is installed; however, the device is reassigned a different drive letter (e.g., drive H).

Note The drive reassignment is not limited to removable drives. Internal hard drives may also be affected.

To safeguard your update experience, we have applied a hold on devices with an external USB device or SD memory card attached from being offered Windows 10, version 1903 until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Resolution: This issue is now resolved and the safeguard hold has been removed. Please note, it can take up to 48 hours before you can update to Window 10, version 1903.

Back to top
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
Resolved:
July 11, 2019
01:53 PM PT

Opened:
May 21, 2019
07:38 AM PT