Contoso 案例研究:Teams 语音迁移概述Contoso case study: Teams voice migration overview

本文介绍一个案例研究,该案例研究介绍了虚构的多语言公司 Contoso 如何为组织实现 Teams 语音解决方案。This article introduces a case study for how a fictional multi-national corporation, Contoso, implemented a Teams voice solution for their organization.

Contoso 部署了 Microsoft 365 企业版,并针对以下事项解决了主要设计决策和实施细节:网络、标识、Windows 10 企业版、Office 365 专业增强版、移动设备管理、信息保护、安全性、从 Skype for Business 升级到 Teams、电话系统和音频会议。Contoso has deployed Microsoft 365 Enterprise and addressed major design decisions and implementation details for the following: networking, identity, Windows 10 Enterprise, Office 365 ProPlus, mobile device management, information protection, security, upgrade from Skype for Business to Teams, Phone System, and Audio Conferencing.

本文重点介绍 Contoso 如何将其本地用户迁移到 Teams,实现统一的通信、协作和语音。This article focuses on how Contoso migrated their on-premises users to Teams for unified communication, collaboration, and voice. 有关 Contoso 如何使用 Microsoft 云服务加速数字化转型的背景信息,请参阅从 Contoso案例研究概述 开始的所有核心文章。For background information about how Contoso accelerated their digital transformation by using Microsoft's cloud services, see all the core articles starting with the Contoso case study overview.

https://docs.microsoft.com/microsoft-365/enterprise/contoso-case-study?view=o365-worldwide

在核心文章中,可找到以下信息:In the core articles, you'll find information on the following:

  • Contoso 的 IT 基础结构需求Contoso's IT infrastructure needs
  • 网络Networking
  • Identity Identity
  • Windows 10 企业版Windows 10 Enterprise
  • Office 365 专业增强版Office 365 Pro Plus
  • 移动设备管理Mobile device management
  • 信息保护Information protection
  • Microsoft 365 企业安全性摘要Summary of Microsoft 365 Enterprise security
  • 顶级机密项目的团队Team for a top-secret project
  • 用于高度机密数字资产的 SharePoint Online 网站SharePoint Online site for highly confidential digital assets

有关规划升级的信息,需要从 Microsoft Teams 升级入门 开始For information about planning an upgrade, you'll want to start with Getting started with your Microsoft Teams upgrade.

Teams 的 Contoso 业务目标Contoso business goals for Teams

为了将其本地用户迁移到 Teams,实现统一的通信、协作和语音,Contoso 决定实现以下业务目标:To migrate their on-premises users to Teams for unified communication, collaboration, and voice, Contoso decided on the following business goals:

  • Teams 启用Teams enablement

    Contoso 的统一通信和协作团队为 Teams 启用了正确的策略,用于治理和实现安全的内部和外部协作。Contoso's unified communication and collaboration team enabled Teams with the correct policies to govern and enable secure internal and external collaboration.

  • Skype for Business 到 Teams 的升级Skype for Business to Teams upgrade

    Skype for Business 已广泛部署在 Contoso 中。Skype for Business was widely deployed within Contoso. 由于需要关闭旧系统,Contoso 决定将其 Skype for Business 用户升级到 Teams。With the need to move off legacy systems, Contoso decided to upgrade their Skype for Business users to Teams. 有关详细信息,请参阅 Contoso 案例研究:Teams 升级计划For more information, see Contoso case study: Teams upgrade plan.

  • 电话系统Phone System

    具有企业语音的 Skype for Business 已广泛部署在 Contoso 中。Skype for Business with enterprise voice was widely deployed within Contoso. 由于需要将旧系统(作为中介服务器的下一跃点)移走,Contoso 将其 Skype for Business 企业语音用户迁移到了电话系统。With the need to move off legacy systems that were the next hop for their mediation servers, Contoso migrated their Skype for Business enterprise voice users to Phone System. Contoso 站点使用 Microsoft 呼叫计划、电话系统直接路由或两者的组合。Contoso sites used Microsoft Calling Plan, Phone System Direct Routing, or a combination of both. 有关详细信息,请参阅 Contoso 案例研究:电话系统For more information, see Contoso case study: Phone System.

  • 基于位置的路由Location-Based Routing

    由于办公地点位于电话管制的国家/地区,Contoso 需要重新创建 Skype for Business Location-Based电话系统部署中的网络路由。With office locations in telephony-regulated countries, Contoso needed to recreate the Location-Based Routing that was present in Skype for Business in their Phone System deployment. 有关详细信息,请参阅 Contoso 案例研究:Location-Based路由For more information, see Contoso case study: Location-Based Routing.

  • 紧急呼叫Emergency Calling

    实施直接路由时,Contoso 与批准的第三方建立紧急呼叫。Where Direct Routing was implemented, Contoso set up emergency calling with approved third parties. 有关详细信息,请参阅 Contoso 案例研究:紧急呼叫For more information, see Contoso case study: Emergency Calling.

  • 音频会议Audio Conferencing

    Contoso 设置在 PSTN 提供商的 SIP 中继上托管的音频会议服务号码。Contoso set up Audio Conferencing service numbers that were hosted on their SIP trunk to their PSTN provider. 有关详细信息,请参阅 Contoso 案例研究:音频会议For more information, see Contoso case study: Audio Conferencing.

  • 本地媒体优化Local Media Optimization

    Contoso 在有一个直接路由中继到远程站点利用的 Microsoft Phone System 的位置利用了本地媒体优化。Contoso took advantage of Local Media Optimization in locations where they had one direct route trunk to Microsoft Phone System that was leveraged by remote sites. 有关详细信息,请参阅规划本地媒体优化和配置本地媒体优化For more information, see Plan for Local Media Optimization and Configure Local Media Optimization.

  • 自动助理和呼叫队列Auto Attendants and Call Queues

    由于 Covid-19,Contoso 想要在员工远程工作的同时提供接待员支持。As a result of Covid-19, Contoso wanted to provide receptionist support while their staff was working remotely. Contoso 使用自动助理和呼叫队列来管理接收者电话号码的传入呼叫。Contoso used auto attendants and call queues to manage incoming calls to their receptionist's phone number. 有关详细信息,请参阅 Contoso 案例研究:自动助理和呼叫队列For more information, see Contoso case study: Auto Attendants and Call Queues.