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在云管理中创建业务协调Create business alignment in cloud management

在本地环境中,IT 资产 (应用程序、虚拟机、VM 主机、磁盘、服务器、设备和数据源) 由其管理以支持工作负荷操作。In on-premises environments, IT assets (applications, virtual machines, VM hosts, disk, servers, devices, and data sources) are managed by IT to support workload operations. 在 IT 术语中,工作负荷是支持特定业务运营的 IT 资产的集合。In IT terms, a workload is a collection of IT assets that support a specific business operation. 为了帮助支持业务运营,IT 管理部门提供了旨在最大程度地减少对这些资产的中断的过程。To help support business operations, IT management delivers processes that are designed to minimize disruptions to those assets. 当组织迁移到云时,管理和运营会改变一些机会,从而提高业务的发展。When an organization moves to the cloud, management and operations shift a bit, creating an opportunity to develop tighter business alignment.

Business vernacularBusiness vernacular

创建业务对齐的第一步是确保术语的对齐方式。The first step in creating business alignment is to ensure term alignment. 与大多数工程职业一样,IT 管理人员积累了一系列的术语,或者技术术语很高。IT management, like most engineering professions, has amassed a collection of jargon, or highly technical terms. 这类术语可能会导致业务利益干系人的混乱,并难以将管理服务映射到业务价值。Such terms can lead to confusion for business stakeholders and make it difficult to map management services to business value.

幸运的是,开发云采用策略和云采用计划的过程创建了一种可重新映射这些术语的理想机会。Fortunately, the process of developing a cloud adoption strategy and cloud adoption plan creates an ideal opportunity to remap these terms. 此过程还会在与业务的合作关系中创造机会与运营管理重新思考。The process also creates opportunities to rethink commitments to operational management, in partnership with the business. 下面的文章系列逐步讲解了这三个可帮助改进业务利益干系人之间的会话的特定方法:The following article series walks you through this new approach across three specific terms that can help improve conversations among business stakeholders:

  • 关键性 将工作负荷映射到业务流程。Criticality: Mapping workloads to business processes. 将重要程度划分为重点投资。Ranking criticality to focus investments.
  • 影响 了解潜在中断的影响,以帮助评估云管理的投资回报率。Impact: Understanding the impact of potential outages to aid in evaluating return on investment for cloud management.
  • 承诺 通过创建和记录与业务有关的协议,开发真正的合作关系。Commitment: Developing true partnerships, by creating and documenting agreements with the business.

备注

这三个术语是典型的 IT 术语,例如 SLA、RTO 和 RPO。Underlying these terms are classic IT terms such as SLA, RTO, and RPO. 有关映射特定业务和 IT 术语的详细信息,请参阅 云管理中的业务承诺For more information on mapping specific business and IT terms, see Business commitment in cloud management.

Operations management 工作簿Operations management workbook

为了帮助捕获此对话中的术语对齐方式产生的决策,我们的 GitHub 站点上提供了一个 操作管理工作簿To help capture decisions that result from this conversation about term alignment, an operations management workbook is available on our GitHub site. 此工作簿不执行 SLA 或成本计算。This workbook does not perform SLA or cost calculations. 它仅用于帮助捕获此类度量值并预测损失的工作量。It serves only to help capture such measures and forecast return on loss-avoidance efforts.

或者,如果已将解决方案部署到云,则可以直接在 Azure 中标记这些相同的工作负载和关联的资产。Alternatively, these same workloads and associated assets could be tagged directly in Azure, if the solutions are already deployed to the cloud.

后续步骤Next steps

通过定义 工作负荷关键性开始创建业务协调。Start creating business alignment by defining workload criticality.