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有关 Microsoft 商用 marketplace 的常见问题Common questions about the Microsoft commercial marketplace

本文解答有关商业市场的常见问题。This article answers commonly asked questions about the commercial marketplace.

常规General

什么是 Microsoft 商业市场?What is the Microsoft commercial marketplace?

商业市场将商业机构和政府机构与我们的合作伙伴构建的解决方案联系起来。The commercial marketplace connects business and government agencies with solutions built by our partners. 我们的合作伙伴在合作伙伴中心创建和管理产品/服务,并且客户可以通过产品内体验(例如 Microsoft AppSource、Azure Marketplace、云解决方案提供商计划中的经销商以及销售团队通过共同销售计划)来发现和购买解决方案。Our partners create and manage offers in Partner Center, and customers can discover and buy solutions through in-product experiences, such as Microsoft AppSource, Azure Marketplace, resellers in the Cloud Solution Provider program, and our sales teams through the co-sell program.

要了解详细信息,请转至 Microsoft 商业市场中心To learn more, go to the Microsoft commercial marketplace hub.

Microsoft AppSource 和 Azure 市场有什么区别?What's the difference between Microsoft AppSource and Azure Marketplace?

AppSource 包括业务和行业解决方案,如集成到 Microsoft 365、Dynamics 365 和 Power Platform 服务中的应用。AppSource includes business and industry solutions, such as apps that integrate into Microsoft 365, Dynamics 365, and Power Platform services.

Azure 市场包括 IT 和开发人员解决方案,这些解决方案是基于 Azure 构建的或在 Azure 订阅中使用的。Azure Marketplace includes IT and developer solutions that are built on Azure or used within Azure subscriptions themselves.

要了解详细信息,请转至买方指南To learn more, go to the buyer's guide.

我为什么要在 Microsoft 商业市场发布我的软件或服务?Why should I make my software or services available in the Microsoft commercial marketplace?

商业市场是开展市场推广合作的起点,也是开拓销售渠道和进行市场奖励的平台。The commercial marketplace is a starting point for go-to-market collaboration and enablement with sales channels and Marketplace Rewards. 网站和产品内体验可以让寻找类似于你提供的解决方案的数百万客户看到你的产品。The websites and in-product experiences give your products visibility to millions of customers who are seeking solutions like yours. 你甚至不需要构建或购买商业功能。You don't even need to build or buy the commerce capabilities.

商业市场按计划向 141个区域提供。The commercial marketplace is available in 141 regions, on a per-plan basis.

我们管理多个国家/地区的税务支付,并提供对全球经销商渠道网络的访问。We manage tax payment in many countries/regions, and we provide access to our global channel network of resellers. 你可以使用客户的 Microsoft 客户协议或企业协议向组织进行销售,而无需创建新的购买关系。You can use a customer's Microsoft Customer Agreement or Enterprise Agreement to sell to organizations without having to create a new buying relationship.

若要了解详细信息,请参阅 Microsoft 商用 marketplace 中心To learn more, see the Microsoft commercial marketplace hub.

Microsoft 商业市场是否收取发布费用?Is there a listing fee for the Microsoft commercial marketplace?

不,在我们的商业市场发布产品/服务无需支付任何费用。No, there's no cost to publish offers in our commercial marketplace. 我们只保留一小部分销售额,作为交易费用,并将其投入市场奖励计划、平台创新和商业市场运营。We keep a small percentage of the sale, as a transaction fee, and invest it in the Marketplace Rewards program, platform innovation, and commercial marketplace operations. 对于 AZURE IP 共同销售 incentivized 产品/服务,以及与一个 Microsoft 团队应用或至少两 Microsoft 365 加载项 (Excel、PowerPoint、Word、Outlook 和 SharePoint) 相关联的 AppSource,此交易费用将减少。This transaction fee is reduced for Azure IP Co-sell incentivized offers and for paid SaaS offers on AppSource that are associated with one Microsoft Teams app or at least two Microsoft 365 add-ins (Excel, PowerPoint, Word, Outlook, and SharePoint).

如何注册成为 Microsoft 商业市场的发布者?How do I sign up to be a publisher in the Microsoft commercial marketplace?

若要在商业市场创建产品/服务,你的组织必须先同意 Microsoft 合作伙伴协议并接受发布者协议,以成为 Microsoft 合作伙伴。To create offers in the commercial marketplace, your organization needs to be a Microsoft partner by agreeing to the Microsoft Partner Agreement and accepting the Publisher agreement.

要注册成为商业市场发布者,请转至合作伙伴中心To sign up to be a commercial marketplace publisher, go to Partner Center.

客户如何使用我在商业市场发布的产品/服务?How can customers engage with my offers in the commercial marketplace?

客户使用商业市场产品/服务的方式取决于创建产品/服务的方式。The ways that customers can use your commercial marketplace offer depend on how you create the offers.

  • 对于你自动提供的解决方案,无论是属于付费、自带许可 (BYOL) 还是免费,我们都会敦促客户“立即获取”。For solutions that you provide automatically, whether they're paid, bring-your-own-license (BYOL), or free, customers are urged to Get It Now.
  • 支持体验版(演示)的产品/服务将请求客户进行“体验”。Offers that support a test drive (demo) request the customer to Test Drive.
  • 软件即服务 (SaaS) 产品/服务,可在商业市场外提供 免费试用 版。Software as a service (SaaS) offers that provide a trial outside the commercial marketplace say Free Trial.
  • 简单的列表可让客户请求“与我联系”。Simple listings allow the customer to request Contact Me.

如何在商业市场创建产品/服务?How do I create offers for the commercial marketplace?

注册并接受发布者协议后,你将有权访问合作伙伴中心的商业市场页。After you sign up and accept the Publisher Agreement, you'll have access to the commercial marketplace page in Partner Center. 这是你创建和管理产品/服务以及查看分析报告的位置。This is where you create and manage offers and where you view analytics reports. 对于 Microsoft 365 应用,还必须在合作伙伴中心激活 Office 应用商店计划。For Microsoft 365 apps, you must also activate the Office Store program within Partner Center.

有关详细信息,请参阅 欢迎使用商业性 marketplace ,并 通过 Microsoft 商用 marketplace 盈利 Microsoft 365 外接程序For more information, see Welcome to the commercial marketplace and Monetize your Microsoft 365 add-in through Microsoft Commercial Marketplace.

如何获得商业市场的支持帮助?How do I get support assistance for the commercial marketplace?

若要联系我们的市场发布者支持团队,可以在合作伙伴中心提交支持票证To contact our marketplace publisher support team, you can submit a support ticket from within Partner Center.

还可以加入我们的活动社区论坛以了解最佳做法和共享信息。You can also join our active community forum to learn about best practices and share information.

商业市场可以为我的组织提供哪些分析?What analytics are available to my organization from the commercial marketplace?

我们会在商业应用商店中提供产品/服务的报告。We provide reporting on your offers within the commercial marketplace. 若要访问有关客户、订单、店铺参与度等数据,请转至合作伙伴中心的商业市场分析To access data on customers, orders, store engagement, and more, go to Analytics for the commercial marketplace in Partner Center.

Microsoft 与客户的关系是什么?What is Microsoft's relationship with my customers?

商业市场使用代理模式运营。The commercial marketplace works using an agency model. 客户通过其 Microsoft 云协议或企业协议 (EA) 与我们签署购买协议。The customer signs a purchase agreement with us, through their Microsoft Cloud Agreement or Enterprise Agreement (EA). 我们负责计费、收款、向适用地区纳税和支付发布者费用。We're responsible for billing, collections, tax payment in applicable regions, and publisher payout. 作为发布者,你需要设置价格、使用条款,并提供技术支持。As the publisher, you set the price, set the terms of use, and provide technical support.

商业市场可提供哪些使用条款?What terms of use options are available with the commercial marketplace?

作为发布者,你需要为软件解决方案设置使用条款,客户必须接受这些条款后才能完成购买流程。As a publisher, you set the terms of use for your software solution, which customers must accept as part of the purchase flow. 为了简化和加速这一流程,我们提供了一份标准协定,你可以选择将其包含在你的条款和条件中。To simplify and speed things up, we provide a Standard Contract that you can choose to include in your terms and conditions. 这样,客户可以一次性查看标准协定,获得法律和采购团队的批准,然后集中精力审阅针对每个产品/服务改动的条款。This lets customers review the Standard Contract one time, get approval from legal and buying teams, and then focus on the amendments for each offer.

你可以创建适用于所有客户的更改,也可以针对特定客户进行更改。You can create changes that apply to all customers, or you can make the changes specific to certain customers. 你还可以完全自定义你的条款和条件,这些条款和条件可输入到合作伙伴中心的文本框中。You can also fully customize your terms and conditions, which can be entered into a text box in Partner Center.

要了解详细信息,请参阅 Microsoft 商业市场的标准协定To learn more, see Standard Contract for the Microsoft commercial marketplace.

Azure 政府提供 Azure 市场吗?Is Azure Marketplace available in Azure Government?

提供,Azure 政府区域提供 Azure 政府市场,并支持 Azure 虚拟机和 Azure 应用程序产品/服务。Yes, the Azure Government Marketplace is available within Azure Government regions and supports Azure virtual machine and Azure application offers. 在标准发布过程中,可借助一个复选框选项让产品/服务在 Azure 政府市场发布。There's a check box option to make the offers available in the Azure Government Marketplace during the standard publishing process.

在合作伙伴中心需要具有哪些权限才能管理我的产品/服务?What permissions do I need in Partner Center to manage my offers?

有四个控制对合作伙伴中心进行访问的相关角色。There are four relevant roles that govern Partner Center access.

  • 管理员:提供管理目录中的合作伙伴中心用户的权限,以及创建和更新产品/服务的权限。Manager: Provides permissions to manage Partner Center users in the directory, and create and update offers.
  • 开发人员:允许用户创建和更新产品/服务。Developer: Allows a user to create and update offers.
  • 财务参与者:提供查看付款报告的权限。Financial Contributor: Provides permissions to view payout reporting.
  • 所有者:可以设置付款帐户和税务配置文件。Owner: Can set up the payout account and tax profile. 默认情况下,接受发布者协议的用户将成为所有者。The user who accepted the Publisher Agreement becomes the Owner by default.

必须具有 Azure Active Directory (Azure AD) 全局管理员权限,才能在基础目录中创建新用户帐户或邀请来宾帐户。Azure Active Directory (Azure AD) Global Admin permissions are necessary to create new user accounts or invite guest accounts in the underlying directory. 合作伙伴中心将 Azure AD 应用于标识模型,组织的 Azure AD 实例通常由其 IT 或安全团队管理和控制。Partner Center applies Azure AD to the identity model, and an organization's Azure AD instance is often managed and controlled by its IT or security teams.

要了解详细信息,请参阅分配用户角色和权限To learn more, see Assign users roles and permissions.

客户是否需要订阅 Microsoft Azure 云服务?Do customers need a subscription for Microsoft Azure Cloud Services?

根据产品的交付模式,客户可能需要订阅 Azure 云服务。Depending on your product's delivery model, a subscription to Azure Cloud Services may be needed. 直接在 Azure 订阅、Microsoft 365 应用程序或 Dynamics 365 应用程序中使用的解决方案需要客户拥有现有订阅。Solutions that are used directly in an Azure subscription, Microsoft 365 applications, or Dynamics 365 applications will require customers to have an existing subscription. 在 Azure 市场购买的产品/服务需要使用 Azure 订阅,因为该订阅被用作计费机制。Offers that are purchased in Azure Marketplace require an Azure subscription, because the subscription is used as the billing mechanism.

谁负责为客户提供支持?Who's responsible for supporting customers?

商业市场发布者负责提供软件支持,Microsoft 负责提供购买、计费、付款和订阅管理体验支持。Commercial marketplace publishers are responsible for supporting their software, and Microsoft is responsible for supporting the purchase, billing, payments, and subscription management experiences.

验证端到端购买和设置流程的过程是什么?What's the process of validating the end-to-end purchase and setup flow?

在发布过程中,你可以预览你的产品/服务。During the publishing process, you're given access to a preview of your offer. 该权限仅限于你在“预览”选项卡中指定的用户,其他用户无法看到该产品/服务。Access is restricted to users that you specify in the Preview tab, and the offer can't be viewed by anyone else. 你可以购买预览版并测试流程,但将根据你的产品/服务的设置向你收取全额费用。You can purchase a preview and test the process, but you'll be charged the full amount according to your offer's setup.

若要以较低价完成购买,建议发布单独提供的私有计划,并以可接受的价格作为测试成本。To complete a purchase at a low price, we suggest publishing a private plan that's viewable by you alone and at a price you can accept as the cost of testing. 支持 0.00 美元的价格,但不会像付费订阅那样呈现完整的体验,因此我们建议将价格设置为 1.00 美元。A price of $0.00 is supported but won't reflect the full experience, as a paid subscription would, so we recommend setting the price at $1.00.

商业市场的潜在客户是什么?我应该如何利用这些线索?What are leads from the commercial marketplace and what should I do with them?

当客户在 Microsoft AppSource 和 Azure Marketplace 在线商店上使用你的产品/服务时,将捕获信息。As customers use your offers on the Microsoft AppSource and Azure Marketplace online stores, information is captured. 在客户表现出足够的兴趣后,系统会创建一个潜在客户,并向你选的系统发送一个机会。After customers have demonstrated enough interest, a lead is created and an opportunity is sent to the system of your choice. 在商业市场中取得成功的发布者通常会培养潜在顾客、开发关系并为交易带来兴趣。Publishers who are successful with the commercial marketplace often pursue leads, develop relationships, and turn interest into deals.

有关详细信息,请参阅来自市场产品/服务的客户销售线索For more information, see Customer leads from your marketplace offer.

为什么 Microsoft AppSource 或 Azure 市场的产品/服务未显示我的更改?Why aren't my changes reflected in the offer on Microsoft AppSource or Azure Marketplace?

只有在你重新发布产品/服务后,才会在系统和商业市场更新你在合作伙伴中心所做的更改。Changes made within Partner Center are updated in the system and commercial marketplaces only after you've republished the offer. 请确保在提交对产品/服务所做的任何更改后发布。Make sure that you've submitted the offer for publication after any changes.

声道Channels

客户可以在何处找到我的商业市场产品/服务?Where can customers find my commercial marketplace offers?

产品/服务通过产品内体验、网站、经销商和 Microsoft 销售团队提供给客户,具体取决于你配置它们的方式以及客户操作的上下文。Offers are presented to customers through in-product experiences, websites, resellers, and Microsoft sales teams based on how you've configured them and the context of the customers' actions. 如果你的软件直接在 Azure、Microsoft 365、Dynamics 365 或 Power Platform 服务中使用,则客户可以在这些产品内找到你的软件。If your software is used directly with Azure, Microsoft 365, Dynamics 365, or the Power Platform service, customers can find it within the product. Microsoft AppSource 和 Azure 市场按产品/服务类型和受众进行了拆分,经销商只有在你选择加入云解决方案提供商 (CSP) 计划后才能访问你的产品/服务。Microsoft AppSource and Azure Marketplace are split by offer types and audiences, and resellers can access your offer only if you've opted in to the Cloud Solution Provider (CSP) program.

我的产品/服务是否可以同时出现在 Microsoft AppSource 和 Azure 市场中?Can my offer appear in both Microsoft AppSource and Azure Marketplace?

Microsoft AppSource 是为企业和行业解决方案提供的平台,而 Azure 市场是为 IT 和开发人员解决方案设计的。Microsoft AppSource is the destination for business and industry solutions, and Azure Marketplace is designed for IT and developer solutions. 提供的产品/服务基于你在产品/服务创建过程中选择的类别和行业,每个在线商店都提供产品/服务。Offers are available in each of the online stores based on categories and industries that you selected during the offer creation. 在极少数情况下,产品/服务与两个在线商店的用户都相关,它便可以同时在两个在线商店中显示。In the rare case that the offer is relevant to the users of both online stores, it can appear in both.

什么是云解决方案提供商计划?What is the Cloud Solution Provider program?

我们的全球经销商网络包括数以万计参与云解决方案提供商计划的组织。Our global network of resellers includes tens of thousands of organizations who take part in the Cloud Solution Provider program. 借助 CSP 计划,企业能够通过商业市场转售我们的产品和服务,该计划还为其提供了实现这一功能的工具。The CSP program enables organizations to resell our products and offers from the commercial marketplace, and it gives them the tools to do it successfully.

有关详细信息,请参阅云解决方案提供商For more information, see Cloud Solution Providers.

如何找到经销商来建立合作关系?How can I find resellers to establish partnerships?

通过使用解决方案提供商目录,可以按位置、产品、服务、技能、行业或组织名称搜索我们的合作伙伴。By using the solution provider directory, you can search for our partners by location, products, services, skills, industries, or organization name.

我是否能够对允许出售我的产品/服务的经销商设置限制?Can I limit the resellers who are allowed to sell my offer?

是,你可以向云解决方案提供商计划中的所有经销商提供产品/服务,也可以仅向指定的经销商提供产品/服务。Yes, you can make offers available to all resellers in the Cloud Solution Provider program or only to those whom you specify.

有关详细信息,请参阅云解决方案提供商For more information, see Cloud Solution Providers.

如何向经销商支付利润?How can I pay margin to resellers?

商业市场无法为经销商指定利润或直接自动向其支付利润。The commercial marketplace doesn't have the ability to specify margin for resellers or pay it to them directly and automatically. 但是,你可以在商业市场系统之外创建协议、销售竞赛或利润。However, you can create agreements, sales contests, or margins outside the commercial marketplace systems.

经销商如何使用地域可用性?How does geographic availability work with resellers?

你的产品/服务和计划的可用性是由客户的计费位置定义的。The availability of your offers and plans is defined by customers' billing locations. 经销商先选择他们要销售的客户,然后再选择你的产品/服务。Resellers first select the customers they're selling to and then select your offer. 如果客户位于不受支持的区域,他们将无法购买你的产品/服务。If a customer is in an unsupported location, your offer won't be available to them.

计费功能Billing capabilities

交易和盈利之间的区别是什么?What's the difference between transaction and monetization?

  • 交易是使用货币兑换商品。Transaction is the exchange of money for goods. 如果某个产品/服务具有价格并由客户通过我们的计费和收款来支付,则将其视为可交易。An offer is considered transactable in the commercial marketplace if it has a price and is paid for by the customer through our billing and collections.
  • 盈利是为知识产权收费,可以在商业平台内部或外部进行。Monetization is the ability to charge money for your intellectual property, which can happen within or outside our commerce platform. 例如,你的自带许可 (BYOL) Teams 应用可以通过可交易的 SaaS 授权服务实现盈利。For example, your bring-your-own-license (BYOL) Teams app can be monetized with a transactable SaaS licensing service.

哪些产品/服务类型通过 Microsoft 进行交易?What offer types are transacted through Microsoft?

“立即获取”产品/服务可以通过 Microsoft 提供的一些交付模式进行交易。Get It Now offers can be handled through Microsoft for some delivery models. 目前支持以下交付模式:This is currently supported with the following delivery models:

  • VM 映像VM images
  • Azure 应用(托管应用程序)Azure apps (managed applications)
  • SaaS 应用SaaS apps

商业市场支持哪些计费模式?What billing models are supported in the commercial marketplace?

  • VM 映像根据每小时的使用情况计费,价格按小时设置。VM images are billed based on hourly usage, and the price is set per hour.
  • 托管应用程序根据可选的月度固定费率计费,还包括按流量计费和应用使用 VM 映像时产生的任何使用费用。Managed applications are billed based on an optional monthly flat fee, plus metered billing and any usage costs for VM images that are used by the app.
  • SaaS 应用程序按统一费率、每个用户计费,或按每月或每年自定义流量计费。SaaS applications are billed based on a flat rate, per user, or by custom metering on a monthly or annual basis.

我可以将不可交易的产品/服务类型转为盈利类型吗?Can I monetize offer types that are not transactable?

尽管并非所有产品/服务类型都可进行交易,但你仍可以面向数百万客户,并为你的知识产权盈利。Although not all offer types are transactable, you can still reach millions of customers and monetize your intellectual property. 通过在解决方案中添加许可证检查,可以收集许可证付款。By adding a license check within your solution, you can collect payment for licenses. 可以通过 Microsoft 或单独销售许可证。Selling licenses can be done through Microsoft or separately.

我可以通过商业市场提供软件试用吗?Can I offer a software trial through the commercial marketplace?

是,可以通过多种方式提供免费试用:Yes, and there are multiple ways to offer free trials:

  • 首选方法是在付费 SaaS 产品/服务(一个月)和 VM 映像产品/服务(一个月或三个月)的开始添加一个免费期。The preferred method is to add a free period at the beginning of paid SaaS offers (one month) and VM image offers (one or three months). 客户将收到 0.00 美元的收费,试用期结束后,订阅将自动更改为“付费”。The customer will receive a $0.00 charge, and after the trial period ends, the subscription automatically changes to paid. 合同期限就是从这个时候开始算起的。The contract term then starts at that point.
  • 你可以创建一个 SaaS 产品/服务列表,并将客户移至所选网址,以便在商业市场之外提供试用。You can create a SaaS offer listing that takes the customer to a web address of your choice to start a trial outside of the commercial marketplace. 某些产品/服务类型支持体验版,它可向客户提供演示。Some offer types support a Test Drive that lets you provide the customer with a demo.

谁为基础 Azure 使用支付费用?Who pays for the underlying Azure consumption?

如果解决方案直接在客户的 Azure 订阅中使用,则由客户负责支付 Azure 费用。If the solution is used directly in a customer's Azure subscription, the customer is responsible for paying the Azure costs. 如果解决方案在你的 Azure 订阅中使用(例如,在 SaaS 应用程序中),则由你负责支付 Azure 费用。If the solution is used in your Azure subscription, such as in the case of SaaS applications, you're responsible for the Azure costs. 你应该在客户的 SaaS 订阅费用中考虑到这一点。You should account for that in the cost of the customer's SaaS subscription.

我可以通过商业市场销售专业服务吗?Can I sell professional services through the commercial marketplace?

针对我们的云服务构建的软件可以通过商业市场进行交易。Software that's built on or built for our cloud services can be transacted through the commercial marketplace. 专业服务目前还不能进行交易。Professional services are not yet transactable.

购买Purchasing

从 Microsoft AppSource 或 Azure 市场购买解决方案需要准备什么?What's required to purchase solutions from Microsoft AppSource or Azure Marketplace?

Azure 市场要求客户拥有一个 Azure Active Directory ID 和一个有效的 Azure 订阅。Azure Marketplace requires customers to have an Azure Active Directory ID and an active Azure subscription. 如果不能满足以上要求或只能满足其中的一个,则系统会要求客户在购买时加以创建。If neither or only one requirement is in place, the customer is asked to create them in the purchase flow.

Microsoft AppSource 要求客户拥有一个 Azure Active Directory ID。Microsoft AppSource requires customers to have an Azure Active Directory ID. 如果该 ID 不存在,则系统将要求客户在购买时创建它。If the ID doesn't exist, the customer is asked to create it in the purchase flow.

商业市场支持哪些付款方式?What payment methods are supported with the commercial marketplace?

Microsoft AppSource 支持信用卡付款。Microsoft AppSource supports credit card payments. Azure 市场支持信用卡付款或开票。Azure Marketplace supports credit card payments or invoicing. 通过 Azure 市场购买的产品/服务会自动添加到客户的 Azure 帐单中,并根据与其订阅关联的付款方式付款。Offers purchased through Azure Marketplace are automatically added to customers' Azure bill and are charged according to the payment method associated with their subscription.

客户是否可以在购买时应用 Azure 额度或赞助?Can customers apply Azure credits or sponsorship toward purchases?

不,不能使用预付或赞助的 Azure 支出来购买 Azure 市场的合作伙伴解决方案。No, prepaid or sponsored Azure spend can't be used to buy partner solutions from Azure Marketplace.

完成购买需要具有哪些 Azure 订阅权限?What Azure subscription permissions are required to complete a purchase?

用户帐户必须具有 Azure 订阅的所有者或参与者权限。The user account must have Owner or Contributor permissions on the Azure subscription.

哪些国家/地区的客户可以从 Microsoft AppSource 和 Azure 市场购买?In what countries/regions can customers purchase from Microsoft AppSource and Azure Marketplace?

客户可以在全球 141 个国家/地区的商业市场购买解决方案。Customers can get solutions from the commercial marketplace in 141 locations around the world.

要查看位置列表,请转至商业市场发布者的税项详细信息To review the list of locations, go to Tax details for commercial marketplace publishers.

商业市场支持哪些货币?What currencies are supported with the commercial marketplace?

可以使用以下 17 种货币进行交易:Transactions can be handled in the following 17 currencies:

  • AUDAUD
  • BRLBRL
  • CADCAD
  • CHFCHF
  • DKKDKK
  • EUREUR
  • GBPGBP
  • INRINR
  • JPYJPY
  • KRWKRW
  • NOKNOK
  • NZDNZD
  • RMBRMB
  • RUBRUB
  • SEKSEK
  • TWDTWD
  • USDUSD

要查看货币列表,请转至商业市场的地域可用性和货币支持To review the list of currencies, go to Geographic availability and currency support for commercial marketplace.

客户可以在中期更改订阅或许可证卷吗?Can customers change subscriptions or license volumes mid-term?

客户可以随时增加或减少每个用户 SaaS 订阅的用户计数。Customers can increase or decrease user counts for per-user SaaS subscriptions at any time. 无论使用任何卷或计划升级,许可证订阅条款都将保持不变。The license subscription terms will remain the same regardless of any volume or plan upgrades. 还可以通过应用程序编程接口 (API) 来更改现有订阅计划。Plan changes are also supported for existing subscriptions via the application programming interfaces (APIs). 发布者可以使用 API 调用来更改客户的订阅计划。Publishers can use API calls to change the customer's subscription plan. 我们鼓励独立软件供应商 (ISV) 在 SaaS 解决方案中考虑客户在升级和降级情况下的用户体验。We encourage independent software vendors (ISVs) to consider a customer's user experience within the SaaS solution for upgrade and downgrade situations.

如果对现有订阅计划进行了更改,则期限保持不变,并根据剩余期限按比例分配费用。If the plan is changed for an existing subscription, the term remains unchanged, and the cost is prorated according to the duration of the remaining term.

哪些原因可阻止客户完成购买?What could block a customer from completing a purchase?

对于 Microsoft AppSource,客户必须拥有一张信用卡,且其中的帐单地址应与他们的Azure AD 实例同属一个国家/地区,且客户的 Azure AD 管理员必须确保系统不会阻止对 Microsoft AppSource 进行身份验证。For Microsoft AppSource, the customer must have a credit card with a billing address in the same country/region as their Azure AD instance, and the customer's Azure AD admin must ensure that the system doesn't prevent authentication to Microsoft AppSource.

对于 Azure 市场,客户必须拥有一个有效的 Azure 订阅,还需具有对该订阅的所有者或参与者权限的用户帐户。For Azure Marketplace, the customer must have an active Azure subscription and a user account with Owner or Contributor permissions on that subscription. 客户的 Azure 管理员必须确保 Azure 策略不会与所使用的产品/服务发生冲突,并且不能设置成本管理来禁用 Azure 市场。The customer's Azure administrator must ensure that the Azure Policy doesn't conflict with the offer being used, and that cost management can't be set up to disable Azure Marketplace.

收款和付款Collection and payouts

客户何时需要为其在商业市场的购买付费?When are customers billed for their purchases in the commercial marketplace?

客户通常每月为其上一个计费周期进行的任何购买付费。Customers are usually billed monthly for any purchases in the previous billing cycle. 采用按流量计费计划的基于使用量的产品/服务(如 VM 映像、SaaS 应用程序和托管应用程序)在其使用后付费。Consumption-based offers with metered billing plans, such as VM images, SaaS applications, and managed applications, are charged after they've been used. 基于订阅的计划在订阅期开始时付费。Subscription-based plans are charged at the beginning of the term.

我多久会收到通过商业市场销售的付款?How often will I receive payouts for sales through the commercial marketplace?

付款每月支付一次。Payouts happen monthly. 有关付款计划的详细信息,请在合作伙伴中心查找即将发布的付款,以及我们如何处理客户非付款情况,请参阅 策略详细信息For details on payment schedules, finding your upcoming payouts in Partner Center, and how we deal with customer non-payments, see Payout policy details.

  • 对于客户使用企业协议的事务,付款将在下一次付出的支出周期中发出。For transactions where the customer used an Enterprise Agreement, payouts are issued in the next payout cycle 30-days post customer invoice.
  • 对于客户使用信用卡的交易,在我们收到付款后,还会有30天的额外确认期,以确保资金清晰,并且没有退款或嫌疑欺诈行为。For transactions where the customer used a credit card, there is an additional 30-day escrow period after we receive payment to ensure funds clear and there are no chargebacks or suspected fraud.

仅当 sales 达到最小组合值 $50.00 时才发出付款。Payouts are issued only when sales have reached a minimum combined value of $50.00.

有关详细信息,请参阅付款阈值、方法和期限For more information, see Payment thresholds, methods, and time frames.

可以代表我管理哪些国家/地区的税款?In what countries/regions are taxes managed on my behalf?

客户可以从世界各地的商业市场查找解决方案,并在许多位置管理税款。Customers can find solutions from the commercial marketplace around the world, and we manage taxes in many locations.

要查看完整的位置列表,请转至商业市场发布者的税项详细信息To review the full list of locations, go to Tax details for commercial marketplace publishers.

我可以在何处找到商业市场的付款报告?Where can I find payout reporting for the commercial marketplace?

在合作伙伴中心,具有所有者或财务参与者权限的用户可以访问付款报告。Within Partner Center, a user with Owner or Financial Contributor permissions can view payout reporting. 这些用户可以通过选择显示持有帐单的手型图标来访问右上角的报告。These users can access reports at the upper right by selecting the icon showing a hand holding a bill.

有关详细信息,请参阅增加 报表的比率For more information, see Payout statements.

如何配置我的付款方式和目的地?How do I configure my payout method and destination?

在合作伙伴中心,具有所有者权限的用户可以设置付款帐户和纳税表单。With Partner Center, users with Owner permissions can set up the payout account and tax forms. 用户可以通过选择右上方的“设置”按钮(齿轮图标)来执行此操作。Users can do this by selecting the Settings button (gear icon) at the upper right.

有关详细信息,请参阅 设置您的帐户和税务窗体For more information, see Set up your payout account and tax forms.

商业市场是否支持退货和退款?Are returns and refunds supported with the commercial marketplace?

在某些情况下,客户可使用退款,并收取特定费用。Refunds are available to customers under certain conditions and for certain charges. 必须在购买或续订24小时内收到每月计费的定期费用的请求。Requests for refunds of recurring charges billed monthly must be received within 24 hours of purchase or renewal. 同样,必须在购买或续订14天内收到每年计费的定期费用的请求。Similarly, requests for refunds of recurring charges billed annually must be received within 14 days of purchase or renewal. 这种类型的退款不适用于从虚拟机产品/服务或计费) 的使用 (产生的费用。This type of refunds doesn't apply to charges resulting from usage (either from virtual machine offers or metered billing).

资源Resources

我可以从何处找到有关商业市场的详细信息?Where can I find more information about the commercial marketplace?

以下是一些可助你入门的资源:Here are some resources to get you started:

如何与 Microsoft 和其他合作伙伴联系?How can I engage with Microsoft and other partners?

建议使用以下这些资源:We recommend these resources:

我可以从何处了解有关合作伙伴中心的更多信息?Where can I learn more about Partner Center?

我可以从何处了解有关 Microsoft 管理中心的更多信息?Where can I learn more about the Microsoft Admin Center?

有关 Microsoft 管理中心的信息,请参阅管理组织的第三方应用订阅For information about the Microsoft Admin Center, see Manage third-party app subscriptions for your organization.

我可以从何处了解有关 Azure 计费的更多信息?Where can I learn more about Azure billing?

我可以从何处了解 Azure 政府和 Azure 政府市场?Where can I learn about Azure Government and the Azure Government Marketplace?