资格Eligibility

在本主题中,我们将概述享受 FastTrack 专家提供的远程指导性帮助的资格要求(通过购买 Microsoft 365 许可证获得的权益之一),并详述所涉及的具体产品和功能。In this topic, we outline the eligibility requirements for receiving remote, guided assistance from FastTrack Specialists included in the purchase of Microsoft 365 licenses and details the specific products and capabilities covered.

通过以下 Microsoft 产品系列的某个符合条件的订阅计划获得 150 个或更多许可证的客户可享受 FastTrack 帮助:Microsoft 365、Office 365、企业移动性与安全性以及 Windows 10。FastTrack assistance is available for customers with 150 or more licenses from one of the eligible plans from the following Microsoft product families: Microsoft 365, Office 365, Enterprise Mobility & Security, and Windows 10. 这些计划可对应单个产品(如 Exchange Online)或一套产品 (Office 365 E3)。These plans can be for an individual product (like Exchange Online) or a suite of products (Office 365 E3). 由于 Microsoft 提供了许多购买选项,因此符合条件的计划非常多,并且均已在符合条件的计划中列出。Because Microsoft provides many purchasing options, the list of eligible plans is extensive and is found in Eligible plans.

所涉及的产品和功能Products and capabilities covered

FastTrack 专家可为你购买的计划中可能包含的以下服务提供远程指导性帮助:FastTrack Specialists can provide you with remote, guided assistance for the following services that may be included with your purchased plan:

  • Azure Active Directory (Azure AD) PremiumAzure Active Directory (Azure AD) Premium
  • Azure 信息保护Azure Information Protection
  • Exchange OnlineExchange Online
  • Microsoft 365 应用Microsoft 365 Apps

备注

Office 365 专业增强版已重命名为 Microsoft 365 应用版。Office 365 ProPlus has been renamed to Microsoft 365 Apps. 你可能会发现在某些情况下仍使用旧名称。In some cases, you may find uses of the legacy name. 有关此更改何时生效的详细信息,请参阅 Office 365 专业增强版的名称更改For details of when this change takes effect, please see Name change for Office 365 ProPlus.

  • Microsoft Defender 高级威胁防护 (ATP)Microsoft Defender Advanced Threat Protection (ATP)
  • Microsoft EdgeMicrosoft Edge
  • Microsoft 信息管控Microsoft Information Governance
  • Microsoft 信息保护Microsoft Information Protection
  • Microsoft IntuneMicrosoft Intune
  • Microsoft TeamsMicrosoft Teams
  • Office 365 高级威胁防护 (ATP)Office 365 Advanced Threat Protection (ATP)
  • OneDrive for BusinessOneDrive for Business
  • Power BIPower BI
  • Project OnlineProject Online
  • SharePoint OnlineSharePoint Online
  • Windows 10Windows 10
  • Windows 虚拟桌面Windows Virtual Desktop
  • Yammer EnterpriseYammer Enterprise

符合条件的计划Eligible plans

必须从以下的某个计划中为每个租户购买至少 150 个许可证,才能有资格使用 FastTrack。You must purchase at least 150 licenses per tenant from one of the plans below to be eligible for FastTrack. 该列表按产品系列分组,以便于你查找贵公司所购买的特定计划:Microsoft 365、Office 365、企业移动性与安全性以及 Windows 10。The list is grouped by product family to help facilitate you finding the specific plans your company has purchased: Microsoft 365, Office 365, Enterprise Mobility & Security, and Windows 10.

Microsoft 365 计划Microsoft 365 plans

Microsoft 365 企业版Microsoft 365 Enterprise

  • Microsoft 365 E3*Microsoft 365 E3*
  • Microsoft 365 E5*Microsoft 365 E5*
  • Microsoft 365 E5 安全性*Microsoft 365 E5 Security*
  • Microsoft 365 E5 合规*Microsoft 365 E5 Compliance*
  • Microsoft 365 E5 电子数据展示和审核*Microsoft 365 E5 eDiscovery & Audit*
  • Microsoft 365 E5 信息保护和管控*Microsoft 365 E5 Information Protection & Governance*
  • Microsoft 365 E5 内部风险管理*Microsoft 365 E5 Insider Risk Management*
  • Microsoft 365 F1*Microsoft 365 F1*
  • Microsoft 365 F3*Microsoft 365 F3*
  • Microsoft 365 商业版*Microsoft 365 Business*
  • Microsoft 365 企业应用版*Microsoft 365 Apps for Enterprise*
  • Microsoft 365 企业应用版(设备)*Microsoft 365 Apps for Enterprise (device)*

Microsoft 365 商业版Microsoft 365 Business

  • Microsoft 365 商业基础版*Microsoft 365 Business Basic*
  • Microsoft 365 商业标准版*Microsoft 365 Business Standard*
  • Microsoft 365 商业应用版*Microsoft 365 Apps for Business*

Microsoft 365 教育版Microsoft 365 Education

  • Microsoft 365 A3*Microsoft 365 A3*
  • Microsoft 365 A5*Microsoft 365 A5*
  • Microsoft 365 A5 安全性*Microsoft 365 A5 Security*
  • Microsoft 365 A5 合规*Microsoft 365 A5 Compliance*
  • Microsoft 365 A5 电子数据展示和审核*Microsoft 365 A5 eDiscovery & Audit*
  • Microsoft 365 A5 信息保护和管控*Microsoft 365 A5 Information Protection & Governance*
  • Microsoft 365 A5 内部风险管理*Microsoft 365 A5 Insider Risk Management*
  • Microsoft 365 教育应用版(设备)*Microsoft 365 Apps for Education (device)*

Office 365 计划Office 365 plans

Office 365 企业版Office 365 Enterprise

  • Office 365 企业版 E1Office 365 Enterprise E1
  • Office 365 企业版 E3Office 365 Enterprise E3
  • Office 365 企业版 E4Office 365 Enterprise E4
  • Office 365 企业版 E5Office 365 Enterprise E5
  • Office 365 企业版 F3Office 365 Enterprise F3
  • Office 365 美国政府版 G1**Office 365 US Government G1**
  • Office 365 美国政府版 G3**Office 365 US Government G3**
  • Office 365 美国政府版 G4**Office 365 US Government G4**
  • Office 365 美国政府版 G5**Office 365 US Government G5**
  • Office 365 美国政府版 F3**Office 365 US Government F3**

Office 365 教育版**Office 365 Education**

  • Office 365 A3Office 365 A3
  • Office 365 A5Office 365 A5

Exchange OnlineExchange Online

  • Exchange Online 计划 1Exchange Online Plan 1
  • Exchange Online 计划 2Exchange Online Plan 2
  • Exchange Online KioskExchange Online Kiosk
  • Exchange Online ProtectionExchange Online Protection
  • Office 365 高级威胁防护Office 365 Advanced Threat Protection

Microsoft TeamsMicrosoft Teams

  • 电话系统Phone System
  • 通话套餐Calling Plan
  • 音频会议Audio Conferencing
  • Microsoft 团队聊天室Microsoft Teams Room

OneDrive for BusinessOneDrive for Business

  • 含 Office 的 OneDrive for BusinessOneDrive for Business with Office
  • OneDrive for Business 计划 1OneDrive for Business Plan 1
  • OneDrive for Business 计划 2OneDrive for Business Plan 2

Project OnlineProject Online

  • Project Online 协作版Project Online Essentials
  • Project Online ProfessionalProject Online Professional
  • Project Online 高级版Project Online Premium

SharePoint OnlineSharePoint Online

  • SharePoint Online 计划 1SharePoint Online Plan 1
  • SharePoint Online 计划 2SharePoint Online Plan 2

YammerYammer

  • Yammer EnterpriseYammer Enterprise

*仅适用于符合 FastTrack 条件的云服务和此权益说明中所述的功能。*Available only for FastTrack-eligible cloud services and features described in this benefit description.

**若要详细了解有关 FastTrack 美国政府版权益的信息,请参阅 Office 365 美国政府版**For more information on the FastTrack Benefit for the US Government, please see Office 365 US Government.

企业移动性 + 安全性计划Enterprise Mobility + Security plans

企业移动性 + 安全性Enterprise Mobility + Security

  • 企业移动性 + 安全性 (EMS) E3****Enterprise Mobility + Security (EMS) E3****
  • 企业移动性 + 安全性 (EMS) E5****Enterprise Mobility + Security (EMS) E5****

Azure Active Directory PremiumAzure Active Directory Premium

  • Azure Active Directory Premium 计划 1Azure Active Directory Premium Plan 1
  • Azure Active Directory Premium 计划 2Azure Active Directory Premium Plan 2

Azure 信息保护Azure Information Protection

  • Azure 信息保护计划 2*****Azure Information Protection Plan 2*****

Microsoft IntuneMicrosoft Intune

  • Microsoft IntuneMicrosoft Intune

Microsoft Intune 和 Configuration ManagerMicrosoft Intune and Configuration Manager

  • Microsoft Intune 和 Configuration ManagerMicrosoft Intune and Configuration Manager

Microsoft Intune for EducationMicrosoft Intune for Education

  • Microsoft Intune for EducationMicrosoft Intune for Education

****适用于有资格享受 FastTrack 优惠的云服务。****Available for cloud services that are eligible for FastTrack benefits. 否则,这将会路由至 FastTrack 专家或合作伙伴引用。Otherwise this is routed to a FastTrack Specialist or for partner referral.

*****适用于 P2,可随附 E5 购买或以单独套餐的形式购买。*****Available for P2, as part of E5, or as a standalone plan. 适用于符合 FastTrack 权益的云服务。Available for cloud services that are eligible for FastTrack benefits. 对于云服务 P1,FastTrack 将共享自助部署指南。For Cloud Services P1, FastTrack shares the self-deployment guide.

Windows 10 计划Windows 10 plans

Windows EnterpriseWindows Enterprise

  • Windows 10 E3Windows 10 E3
  • Windows 10 E5Windows 10 E5
  • 具有软件保障的 Windows 10 企业版Windows 10 Enterprise with Software Assurance

Windows EducationWindows Education

  • Windows 10 A3Windows 10 A3
  • Windows 10 A5Windows 10 A5

备注

针对生成 Windows 10 应用的商业独立软件供应商 (ISV),无最低许可要求。There's no minimum licensing requirement for commercial independent software vendors (ISVs) building Windows 10 apps. 所有应用请求都必须针对当前处于主流服务窗口内的 Windows 10 或 Microsoft 365 应用版的版本。All app requests must be targeting a Windows 10 or Microsoft 365 Apps version that is currently within the mainstream servicing window.

不符合条件的计划Ineligible plans

不符合 FastTrack 服务使用条件的计划包括(但不限于):Plans not eligible for FastTrack services include (but are not limited to):

计划Plan 详细信息Details
Exchange Online ArchivingExchange Online Archiving 通过符合条件的计划(如企业版 E3 和 E5)获取时,会提供该计划的 FastTrack 指南。FastTrack guidance for this plan is available when obtained through an eligible plan, like Enterprise E3 and E5.
由世纪互联运营的 Office 365Office 365 operated by 21Vianet 有关由世纪互联运营的 Office 365 FastTrack 权益,请联系世纪互联支持For more information on the FastTrack Benefit for Office 365 operated by 21Vianet, contact 21Vianet support.
Microsoft Office 365 专用和 ITAR/联邦计划Microsoft Office 365 Dedicated and ITAR/Federal Plans
免费计划(如 Office 365 A1 或学生使用权益计划)No-cost plans (like Office 365 A1 or the student use benefit plan)