在 Lync Server 2013 中规划响应组Planning for response groups in Lync Server 2013

 

上次修改的主题: 2012-06-19Topic Last Modified: 2012-06-19

如果您的组织具有对特定类型的呼叫(如客户服务、内部技术支持或部门的常规电话支持)进行应答和管理的人员组,则可以部署 Lync Server 响应组应用程序来管理这些类型的呼叫。If your organization has groups of people who answer and manage certain types of calls, such as for customer service, an internal help desk, or general telephone support for a department, you can deploy the Lync Server Response Group application to manage these types of calls. 响应组应用程序将传入呼叫路由并排队给称为代理的指定人员。The Response Group application routes and queues incoming calls to designated persons, who are known as agents. 您可以通过响应组来增加电话支持服务的使用并降低运行这些服务的开销。You can increase the use of telephone support services and reduce the overhead of running these services by using response groups. 本节介绍了响应组的规划注意事项。This section describes planning considerations for Response Group.