为 Microsoft 团队设置呼叫分析Set up call analytics for Microsoft Teams

作为 Microsoft 团队管理员,你可以使用每用户调用分析来解决团队呼叫单个用户的质量和连接问题。As a Microsoft Teams admin, you can use per-user call analytics to troubleshoot Teams call quality and connection problems for individual users. 若要充分利用呼叫分析,请设置以下内容:To take full advantage of call analytics, set up the following:

  • 将专用支持角色分配给人员(如帮助台代理),让他们可以查看用户的呼叫分析。Assign specialized support roles to people, such as helpdesk agents, to let them view call analytics for users. 这些支持角色无法访问团队管理中心的其余部分。These support roles can't access the rest of the Teams admin center.

  • 通过上载 tsv 或 .csv 数据文件,将生成、网站和租户信息添加到每用户调用分析。Add building, site, and tenant information to per-user call analytics by uploading a .tsv or .csv data file.

当您准备好开始使用每用户呼叫分析时,请参阅使用每用户呼叫分析来解决较差的通话质量When you're ready to start using per-user call analytics, read Use per-user call analytics to troubleshoot poor call quality.

向支持部门和帮助台人员提供权限Give permission to support and helpdesk staff

作为团队管理员,您拥有对所有用户的 "调用分析" 信息的完全访问权限。As the Teams admin, you have full access to call analytics information for all users. 我们创建了一些专用的 Azure Active Directory 角色,你可以分配给支持人员和帮助台代理,以便他们还可以访问每个用户的呼叫分析 (,而无需访问团队管理中心的其余部分) 。We've created some specialized Azure Active Directory roles that you can assign to support staff and helpdesk agents so they can also access per-user call analytics (without having access to the rest of the Teams admin center). 团队通信支持专家角色分配给应具有有限的每用户调用分析视图的用户, (第1层支持) 。Assign the Teams communications support specialist role to users who should have a limited view of per-user call analytics (Tier 1 support). 团队通信支持工程师角色分配给需要完全访问每用户呼叫分析 (第2层支持) 的用户。Assign the Teams communications support engineer role to users who need full access to per-user call analytics (Tier 2 support). 这两个角色都有权访问团队管理中心的其余部分。Neither role has access to the rest of the Teams admin center.

若要了解每个角色的用途,请阅读每个团队支持角色执行哪些操作To learn what each of these roles does, read What does each Teams Support role do?

有关团队管理员角色的详细信息,请参阅使用团队管理员角色管理团队For more information about Teams admin roles, see Use Teams admin roles to manage Teams. 若要了解如何在 Azure Active Directory 中分配管理员角色,请参阅在 Azure Active directory 中查看和分配角色To learn how to assign admin roles in Azure Active Directory, see View and assign roles in Azure Active Directory.

若要了解如何在 Azure Active Directory 中分配管理角色,请参阅在 Azure Active directory 中查看和分配角色To learn how to assign administrative roles in Azure Active Directory, see View and assign roles in Azure Active Directory.

上载 tsv 或 .csv 文件以添加建筑物、网站和租户信息Upload a .tsv or .csv file to add building, site, and tenant information

你可以通过上载 .csv 或 tsv 文件,将生成、网站和租户信息添加到每用户调用分析。You can add building, site, and tenant information to per-user call analytics by uploading a .csv or .tsv file. 有了所有这些信息,呼叫分析可以将 IP 地址映射到物理位置。With all this information, call analytics can map IP addresses to physical locations. 管理员和帮助台工程师可以使用此信息来帮助发现通话问题的趋势。Admins and helpdesk agents can use this information to help spot trends in call problems. 例如,为什么同一建筑物中的用户有类似的通话质量问题?For example, why are users in the same building having similar call quality problems?

如果你是团队或 Skype for business 管理员,则可以使用现有租户并使用 "团队" 或 "Skype for Business 呼叫质量" 仪表板中的数据文件构建数据文件 (CQD ") 。If you're a Teams or Skype for Business admin, you can use an existing tenant and building data file from the Teams or Skype for Business Call Quality Dashboard (CQD). 首先,从 CQD 下载文件,然后将其上传到 "调用分析"。First, you download the file from CQD, then upload it to call analytics.

  • 若要下载现有数据文件,请转到Microsoft 团队管理中心 > 呼叫质量仪表板" > 立即上载"。To download an existing data file, go to Microsoft Teams admin center > Call Quality Dashboard > Upload now. 在 "我的上载" 列表中,单击所需文件旁边的 "下载"。In the My uploads list, click Download next to the file you want.

  • 若要上传新文件,请转到 " Microsoft 团队管理中心 > "位置,然后选择 "上载位置数据" 或 "替换位置数据"。To upload the new file, go to Microsoft Teams admin center > Locations, and then select Upload location data or Replace location data.

如果要从头开始创建 tsv 或 .csv 文件,请参阅上载租户和生成数据If you're creating the .tsv or .csv file from scratch, see Upload tenant and building data.

使用每用户呼叫分析解决较差的通话质量Use per-user call analytics to troubleshoot poor call quality

Teams 疑难解答Teams Troubleshooting