使用螢幕助讀程式追蹤電子郵件訊息在 Exchange 系統管理中心Use a screen reader to trace an email message in the Exchange admin center

您可以在 Exchange Online 中使用 Exchange 系統管理中心 (EAC) 中的您螢幕助讀程式追蹤電子郵件。此為如果其訊息會延遲或可能遺失的傳遞想知道使用者很有幫助。使用郵件追蹤可以遵循隨著它們通過 Exchange Online 和判斷目標電子郵件訊息是否已接收、 拒絕、 延後,或傳遞郵件。You can trace email messages by using your screen reader in the Exchange admin center (EAC) in Exchange Online. This is helpful if users are wondering whether their messages are delayed or possibly lost in delivery. With message tracing, you can follow messages as they pass through Exchange Online and determine whether a targeted email message was received, rejected, deferred, or delivered.

本主題內容In this topic

快速入門Get started

瀏覽與 Internet Explorer 及快速鍵,並確定您擁有適當 Office 365 訂閱和系統管理角色可執行此工作。然後,開啟 EAC 並開始。Navigate with Internet Explorer and keyboard shortcuts, and make sure that you have the appropriate Office 365 subscription and admin role to perform this task. Then, open the EAC and get started.

在 EAC 中瀏覽使用瀏覽器和快速鍵Use your browser and keyboard to navigate in the EAC

Exchange Online (包括 EAC) 是以 Web 為基礎的應用程式,因此鍵盤快速鍵和導覽可能會與 Exchange 2016 中的不同。在 Exchange 系統管理中心中的協助工具Exchange Online, which includes the EAC, is a web-based application, so the keyboard shortcuts and navigation may be different from those in Exchange 2016. Accessibility in the Exchange admin center.

如果要在 Exchange Online 中於 EAC 中工作時取得最佳結果,請使用 Internet Explorer 作為您的瀏覽器。深入了解 Internet Explorer 鍵盤快速鍵For best results when working in the EAC in Exchange Online, use Internet Explorer as your browser. Learn more about Internet Explorer keyboard shortcuts.

在 EAC 中的許多工作需要使用快顯視窗,因此在您的瀏覽器中,請務必啟用 Office 365 的快顯視窗Many tasks in the EAC require the use of pop-up windows so, in your browser, be sure to enable pop-up windows for Office 365.

確認 Office 365 訂閱計劃Confirm your Office 365 subscription plan

在 Office 365 商務版和企業版的訂用計畫中,會包含 Exchange Online,但功能可能會有依計畫而異。若您的 EAC 不包含本文中所述的功能,您的訂用計畫可能不包含該功能。Exchange Online is included in Office 365 business and enterprise subscription plans, but capabilities may differ by plan. If your EAC doesn't include a function described in this article, your plan might not include it.

如需有關訂用計畫中的 Exchange Online 功能的詳細資訊,請移至我擁有那些 Office 365 商務版產品或授權?Exchange Online 服務說明For more information about the Exchange Online capabilities in your subscription plan, go to What Office 36 business product or license do I have? and Exchange Online Service Description.

開啟 EAC 中,並確認您的系統管理角色Open the EAC, and confirm your admin role

若要追蹤的訊息使用螢幕助讀程式來開啟 Exchange 系統管理中心檢查您的 Office 365 全域管理員已指派您的組織管理、 相符性管理和服務台管理員角色群組。了解如何將使用螢幕助讀程式以識別您的系統管理員角色在 Exchange 系統管理中心To trace a message, Use a screen reader to open the Exchange admin center and check that your Office 365 global administrator has assigned you to the Organization Management, Compliance Management, and Help Desk admin role groups. Learn how to Use a screen reader to identify your admin role in the Exchange admin center.

建立新的郵件追蹤Create a new message trace

您可能會發現的所需郵件追蹤使用者的連絡人您需未傳送或時間長較平日傳遞郵件。您可以追蹤郵件使用不同的準則,包括電子郵件地址和日期範圍、 傳遞狀態訊息識別碼。You might find that you need a message trace when a user contacts you about messages that are not delivered or are taking longer than usual to be delivered. You can trace a message using various criteria, including email address, date range, delivery status, and message ID.

  1. 在 EAC 中,按 Ctrl + F6 直到主要窗格取得焦點與您聽到"儀表板,主要的導覽連結。 」In the EAC, press Ctrl+F6 until the primary navigation pane has the focus and you hear "Dashboard, Primary navigation link."

  2. 移至 [郵件流程,然後按 Enter。Tab to mail flow, and press Enter.

  3. 若要將移至功能表列,按住 Ctrl + F6。To move to the menu bar, press Ctrl+F6.

  4. ] 索引標籤可以郵件追蹤。您聽到 「 郵件追蹤次要導覽連結 」。按 Enter 鍵。Tab to message trace. You hear "Message trace, Secondary navigation link." Press Enter.

  5. 若要存取主視窗清單檢視中,請按 Ctrl + F6。您聽到"郵件已傳送或接收 48 小時過去的下拉式方塊 」。To access the main window list view, press Ctrl+F6. You hear "Message was sent or received combo box, Past 48 hours."

  6. 日期範圍] 下拉式方塊具有焦點,以及預設設定為過去 48 小時。若要循環其他選項,包括過去 24 小時過去 7 天,以及自訂],可按向上或向下箭號鍵。The Date range combo box has the focus, and the default setting is Past 48 hours. To cycle through the other choices, including Past 24 hours, Past 7 Days, and Custom, press the Up Arrow or Down Arrow key.

    提示

    如果您選取 [自訂],您可以] 索引標籤可以並輸入時間的時區、 開始日期和時間和結束日期和時間。除非您選擇 [自訂日期範圍的下拉式方塊中不提供這些欄位。請注意可能不會有任何小於四個小時之郵件的資料。您無法執行郵件追蹤郵件超過 90 天。If you select Custom, you can tab to and enter the time zone, start date and time, and end date and time. These fields are not available unless you select Custom in the Date range combo box. Note that there might not be any data for messages that are less than four hours old. You cannot run a message trace on a message more than 90 days old.

  7. ] 索引標籤可以傳遞狀態下拉式方塊。選項為 [所有(預設值)、傳遞失敗、 擱置Expanded隔離為垃圾郵件篩選,及未知。按向下鍵或向上鍵直到選取您想要的傳遞狀態。Tab to the Delivery status combo box. Choices are All (the default setting), Delivered, Failed, Pending, Expanded, Quarantined, Filtered as spam, and Unknown. Press the Down Arrow or Up Arrow key until the delivery status you want is selected.

  8. ] 索引標籤可以訊息識別碼] 文字方塊中。這是選用的欄位,但它有助於縮小搜尋結果。郵件識別碼或用戶端識別碼所傳送的系統產生及可以訊息識別碼郵件標頭中找到: token。郵件識別碼可能包含角括弧 (< >)。Tab to the Message ID text box. This is an optional field, but it can help narrow the search results. The Message ID or Client ID is generated by the sending system and can be found in the header of the message with the Message-ID: token. The Message ID might include angle brackets (< >).

  9. 若要在郵件追蹤、] 索引標籤的 [新增寄件者] 按鈕以指定寄件者 (一或多個),並按 Enter 鍵。在 [選取成員] 對話方塊中的 [搜尋] 按鈕具有焦點。To specify senders (one or more) in the message trace, tab to the add sender button and press Enter. In the Select Members dialog box, the Search button has the focus.

  10. 若要搜尋組織內的使用者,請按 Enter,輸入全部或部分名稱的使用者、 並按下 Enter。To search for a user within your organization, press Enter, type all or part of the name of the user, and then press Enter.

  11. 按 Tab 鍵約七個時間直到您聽到的搜尋結果清單中的使用者名稱。Press the Tab key about seven times until you hear the name of the user in the search results list.

  12. 將使用者新增至郵件追蹤的寄件者的清單,請按向下鍵直到您聽到的使用者名稱,然後按 Enter。使用者清單會保留焦點,以便您可以繼續新增更多使用者選取其信箱並按下 enter 鍵。To add the user to the list of senders for the message trace, press the Down Arrow key until you hear the user's name and then press Enter. The list of users retains the focus, so you can continue to add more users by selecting their mailboxes and pressing Enter.

    提示

    若要查看已新增使用者] 索引標籤至 [新增] 按鈕。若要聽到的使用者清單,請再次按 Tab 鍵。名字是唯讀的。若要聽到清單中的第二個名稱,請按 Tab 鍵一個更多時間。繼續按 Tab 鍵直到您聽到已新增的所有使用者的名稱。若要從清單中刪除使用者,當您聽到的使用者名稱時按下 enter 鍵啟動 [移除] 連結。To check the users you've added, tab to the Add button. To hear the list of users, press the Tab key again. The first name is read. To hear the second name in the list, press the Tab key one more time. Continue pressing the Tab key until you hear the names of all the users you've added. To delete a user from the list, activate the Remove link by pressing Enter when you hear the user name.

  13. 若要使用萬用字元指定的外部使用者或電子郵件地址 (例如*@contoso.com),直到您聽到 「 檢查名稱編輯文字中的型別 」 按 Tab 鍵(在 [朗讀程式],您聽到 「 編輯 」。)輸入外部使用者的電子郵件地址或含萬用字元的地址。以選取 [檢查名稱] 按鈕、 按 Shift + Tab 鍵,然後按 Enter。這會驗證電子郵件地址並將其新增至使用者的清單。To specify an external user or an email address with a wildcard (for example, *@contoso.com), press the Tab key until you hear "Check names edit, Type in text." (In Narrator, you hear "Editing.") Type the email address of the external user or the address with a wildcard. To select the Check names button, press Shift+Tab and then press Enter. This verifies the email address and adds it to the list of users.

    提示

    當您指定之萬用字元時,您也不能將完整的電子郵件地址新增至郵件追蹤。> 要注意如果您輸入的外部電子郵件地址並按 Enter 鍵,這將使用者新增至清單,然後關閉對話方塊。如果您未完成作業後,使用 [檢查名稱] 按鈕將改用。When you specify a wildcard, you cannot also add full email addresses to the message trace. > Be aware that if you type an external email address and press Enter, this adds the user to the list and then closes the dialog box. If you're not finished, use the Check names button to add it instead.

  14. 當您完成新增使用者] 索引標籤的 [確定] 按鈕以並按 Enter 鍵。* * 郵件追蹤 * ] 頁面上有焦點,和 [寄件者] 文字方塊中列出的寄件者所指定的郵件追蹤。When you finish adding users, tab to the **OK* button and press Enter. The ** message trace ** page has the focus again, and the Sender text box lists the senders you specified for the message trace.

  15. 若要將收件者新增至郵件追蹤而不是或除了寄件者] 索引標籤來新增收件者] 按鈕,並按 Enter 鍵。在 [選取成員] 對話方塊中的 [搜尋] 按鈕具有焦點。若要將一或多個收件者新增至郵件追蹤,請重複步驟 9。To add a recipient to the message trace instead of or in addition to the senders, tab to the add recipient button and press Enter. In the Select Members dialog box, the Search button has the focus. To add one or more recipients to the message trace, repeat step 9.

  16. 在 [郵件追蹤] 頁面] 索引標籤的 [搜尋] 按鈕可以並按 Enter。郵件追蹤結果] 頁面隨即開啟並顯示日期、 寄件者、 收件者、 主旨和郵件的郵件追蹤結果的狀態。On the message trace page, tab to the search button and press Enter. The Message Trace Results page opens and shows the date, sender, recipient, subject, and status of the message(s) that are a result of the message trace.

    提示

    當您執行低於 7 天之郵件追蹤時,郵件應於 5 到 30 分鐘內出現。當您執行超過 7 天之郵件的郵件追蹤時,結果可能需要幾個小時。如此如果稍後再出現空白在第一筆、 核取 [郵件追蹤結果] 頁面。簡單的方法來執行這項作業是保持開啟此頁面上,在工具列中定期] 索引標籤可以重新整理] 按鈕,然後按 Enter。When you run a trace for messages that are less than seven days old, the messages should appear within 5-30 minutes. When you run a message trace for messages that are more than seven days old, results may take up to a few hours. So if the Message Trace Results page appears empty at first, check again later. An easy way to do this is to keep this page open, and, on the toolbar, periodically tab to the Refresh button and then press Enter.

  17. 若要關閉Message Trace Results ] 索引標籤] 索引標籤以 [關閉] 按鈕按下 Enter 鍵。To close the Message Trace Results page, tab to the Close button and press Enter.

檢閱擱置的狀態或完成的訊息追蹤Review the status of pending or completed message traces

可能需要幾分鐘的郵件追蹤結果傳回幾個小時。您可以檢查暫止狀態或完成訊息追蹤項目。It might take a few minutes to a few hours for message trace results to return. You can check the status of pending or completed message traces.

  1. 在 EAC 中,按 Ctrl + F6 直到主要窗格取得焦點與您聽到"儀表板,主要的導覽連結。 」In the EAC, press Ctrl+F6 until the primary navigation pane has the focus and you hear "Dashboard, Primary navigation link."

  2. 移至 [郵件流程,然後按 Enter。Tab to mail flow, and press Enter.

  3. 若要將移至功能表列,按住 Ctrl + F6。To move to the menu bar, press Ctrl+F6.

  4. ] 索引標籤可以郵件追蹤。您聽到 「 郵件追蹤次要導覽連結 」。按 Enter 鍵。Tab to message trace. You hear "Message trace, Secondary navigation link." Press Enter.

  5. 若要存取主視窗清單檢視中,請按 Ctrl + F6。您聽到"郵件已傳送或接收到下拉式方塊"。To access the main window list view, press Ctrl+F6. You hear "Message was sent or received combo box."

  6. 日期範圍] 下拉式方塊具有焦點。若要移至 [檢視擱置或完成追蹤連結,按住 Shift +] 索引標籤按輸入。擱置或完成的追蹤項目] 頁面隨即開啟並顯示報表標題、 日期送出的報表狀態與訊息。The Date range combo box has the focus. To move to the View pending or completed traces link, press Shift+Tab. Press Enter. The pending or completed traces page opens and shows the report title, date submitted, report status, and messages.

  7. 若要重新整理頁面,請務必重新整理] 按鈕具有的焦點 (這是預設值) 並按 Enter。To refresh the page, make sure that the Refresh button has the focus (this is the default setting) and then press Enter.

  8. 關閉擱置或完成的追蹤項目] 索引標籤] 索引標籤的 [關閉] 按鈕以並按 Enter 鍵。To close the pending or completed traces page, tab to the Close button and press Enter.

注意

如需詳細資訊,請參閱執行郵件追蹤和檢視結果For more information, refer to Run a Message Trace and View Results.