開發推出通訊計畫Develop a rollout communication plan

良好的變更管理依頼對即將推出變更的明確且有助益的通訊。Good change management relies on clear and helpful communications about the upcoming changes. 若要使 Intune 部署的路徑順暢,您的推出通訊計劃應該包含四個區域:To smooth the path of your Intune deployment, your rollout communication plan should include four areas:

  • 要溝通什麼資訊What information is to be communicated

  • 用於通訊的傳遞方法The delivery method used for the communications

  • 誰會收到通訊內容Who receives the communications

  • 通訊的時間表The timeline for communications

現在,我們來檢閱每個領域的詳細資訊。Let’s review each area in more detail.

要溝通哪些內容?What needs to be communicated?

在決定要溝通哪些資訊時,應依據您要溝通的 Intune 推出程序時間點而定。Determining what information to be communicated depends on when in the Intune rollout process you are communicating. 您可能會決定從 Intune 推出啟動、註冊前及註冊後,針對組織群組和使用者進行階段性的通訊。You might decide to communicate in waves to your organizational groups and users, starting with an Intune rollout kickoff, followed by pre-enrollment, and follow up with post-enrollment. 讓我們來探討適合每一個通訊階段的資訊類型。Let’s discuss the type of information that could be communicated in each wave.

啟動階段Kickoff wave
引入 Intune 專案本身的廣泛通訊。Broad communications that introduce the Intune project itself. 它應該回答一些問題,例如什麼是 Intune、為什麼組織採用 Intune (對組織和使用者的好處),以及提供高層級的部署和推出計劃。It should answer questions like what is Intune, why the organization is adopting Intune (benefits to the organization and users), and provide a high-level plan of the deployment and rollout.

註冊前階段Pre-enrollment wave
廣泛通訊,其中包含下列其他資訊:Intune 和配套產品 (例如 Office、Outlook、OneDrive)、使用者資源以及排定組織群組和使用者接收 Intune 的特定時間表等。Broad communications that include additional information about Intune and complementary offerings (for example, Office, Outlook, OneDrive), user resources, and specific timelines for when organization groups and users are scheduled to receive Intune.

註冊階段Enrollment wave
通訊是以排定接收 Intune 的組織群組和使用者為目標。Communications targeting organization groups and users that are scheduled to receive Intune. 這些通訊應該通知使用者他們可以接收 Intune,並提供註冊指示以及取得協助或詢問問題所需的連絡資訊。These should inform the users that they are ready to receive Intune and provide enrollment instructions along with contact information for getting assistance or asking questions.

註冊後階段Post enrollment wave
通訊是以已在 Intune 中註冊的組織群組和使用者為目標。Communications targeting organization groups and users that have enrolled in Intune. 這些通訊應該提供有助於使用者的額外資源,並收集其在註冊期間及註冊後的體驗意見反應。These should provide additional resources that might be helpful to the user, and collect feedback about their experience during and after enrollment.

您可能會發現此使用者註冊指南很有用。You may find this end-user enrollment guide helpful. 您可以依原樣使用,或為您的組織進行修改。You can use it as is or modify for your organization.

通訊傳遞方法Communication delivery methods

您可以使用多種通訊傳遞方法,將 Intune 推出資訊傳達給您的目標組織群組和使用者。There are several delivery methods you can use to communicate Intune rollout information to your targeted organizational groups and users. 下列清單顯示一些範例,以及您可以搭配使用方法的階段:The following list shows some examples and the wave you can use the method with:

  • 在啟動階段,親自或透過 Skype 會議對整個組織進行溝通Organizational-wide in-person or Skype meetings used for kickoff wave

  • 在註冊前、註冊時和註冊後階段,使用電子郵件溝通Email used for pre-enrollment, enrollment, and post-enrollment waves

  • 所有階段均可使用組織網站來進行溝通Organization web sites used for all waves

  • 在啟動及註冊前階段,可使用 Yammer、海報和傳單來進行溝通Yammer, posters, and flyers used for kickoff and pre-enrollment waves

通訊時間表Communications timeline

決定好需要溝通哪些資訊以及將使用的方法之後,請決定通訊的時間表,包括收到通訊的對象與時間。After determining what you need to communicate and the methods you will use, determine the timeline for your communications that includes when and who would receive the communications.

比方說,一開始的 Intune 專案啟動通訊可以鎖定整個或部分組織,並在 Intune 推出前幾個星期就開始進行。For example, the initial Intune project kickoff communications can target the entire organization or just a subset, and take place over several weeks before the Intune rollout begins. 之後,即可依據 Intune 推出排程,進行組織群組和使用者的階段性通訊。After that, information could be communicated in waves to organizational groups and users, aligned with their Intune rollout schedule. 以下是高階 Intune 推出通訊計畫的範例:The following example is a sample high-level Intune rollout communications plan:

通訊計畫Communication plan 7 月July 8 月August 9 月September 10 月October
階段 1Wave 1 全部All
啟動會議Kickoff meeting 第一週First week
階段 2Wave 2 ITIT 銷售與行銷Sales and Marketing 零售Retail 人力資源、財務和主管HR, Finance, and Executives
推出前電子郵件 1Pre-rollout Email 1 第一週First week 第一週First week 第一週First week 第一週First week
階段 3Wave 3 ITIT 銷售與行銷Sales and Marketing 零售Retail 人力資源、財務和主管HR, Finance, and Executives
推出前電子郵件 2Pre-rollout Email 2 第二週Second week 第二週Second week 第二週Second week 第二週Second week
階段 4Wave 4 ITIT 銷售與行銷Sales and Marketing 零售Retail 人力資源、財務和主管HR, Finance, and Executives
註冊電子郵件Enrollment email 第三週Third week 第三週Third week 第三週Third week 第三週Third week
階段 5Wave 5 ITIT 銷售與行銷Sales and Marketing 零售Retail 人力資源、財務和主管HR, Finance, and Executives
註冊後電子郵件Post-enrollment email 第四週Fourth week 第四週Fourth week 第四週Fourth week 第四週Fourth week

您可以下載上述資料表的範本來開發通訊計劃。You can download a template of the above table to develop your communication plan.

後續步驟Next step

下一節提供開發支援計畫的指引。The next section provides guidance on developing a support plan.

若要提交意見反應,請前往 Intune Feedback