在 Lync Server 2013 中設定回應群組Configuring Response Group in Lync Server 2013

 

主題上次修改日期: 2012-10-30Topic Last Modified: 2012-10-30

回應群組是一種企業語音功能,可將來電路由及列隊給一組人 (稱為「 服務台」,例如「服務台」或「客戶服務台」)。Response Group is an Enterprise Voice feature that routes and queues incoming calls to groups of people, called agents, such as a help desk or a customer service desk.

「回應群組」所需的元件,會在您部署企業語音時自動安裝於前端伺服器或 Standard Edition Server 上並啟用。The components that Response Group requires are installed and enabled automatically on the Front End Server or Standard Edition server when you deploy Enterprise Voice. 若要讓使用者能夠使用「回應群組」,您必須依序設定專員群組、佇列和工作流程。To make Response Group available to users, you must configure agent groups, then queues, and then workflows. 此外,回應群組管理員可以將現有工作流程的設定委派給回應群組管理員,然後該管理員可以修改及重新設定工作流程及其相關聯的代理人群組和佇列。Additionally, a Response Group Administrator can delegate configuration of an existing workflow to a Response Group Manager, who can then modify and reconfigure the workflow and its associated agent groups and queues.

本節會引導您完成 Lync Server 2013 回應群組的設定。This section guides you through the configuration of Lync Server 2013 Response Group. 它假設您已閱讀與回應群組相關的規劃區段,並已部署 Enterprise Edition server 或 Standard Edition server 與 Enterprise Voice。It assumes that you have already read the planning sections related to Response Group and have deployed an Enterprise Edition server or a Standard Edition server with Enterprise Voice.

提示

如需使用 Lync Server 管理命令介面(包括範例腳本)建立回應群組的詳細資訊,請參閱「使用 Lync Server 管理命令介面建立第一個回應群組」 https://go.microsoft.com/fwlink/p/?linkId=204108For details about creating a Response Group by using Lync Server Management Shell, including a sample script, see "Creating Your First Response Group Using Lync Server Management Shell" at https://go.microsoft.com/fwlink/p/?linkId=204108.

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