使用 Microsoft Intune 將 Microsoft 365 應用程式新增至 Windows 10 裝置Add Microsoft 365 apps to Windows 10 devices with Microsoft Intune

您必須先將應用程式新增至 Intune,才可以指派、監視、設定或保護它們。Before you can assign, monitor, configure, or protect apps, you must add them to Intune. 其中一種可用應用程式類型是適用於 Windows 10 裝置的 Microsoft 365 應用程式。One of the available app types is Microsoft 365 apps for Windows 10 devices. 藉由在 Intune 中選取此應用程式類型,您可指派 Microsoft 365 應用程式,並將其安裝到您所管理且執行 Windows 10 的裝置。By selecting this app type in Intune, you can assign and install Microsoft 365 apps to devices you manage that run Windows 10. 若您擁有 Microsoft Project Online 桌面用戶端以及 Microsoft Visio Online 方案 2 的授權,則也可以指派並安裝這兩者的應用程式。You can also assign and install apps for the Microsoft Project Online desktop client and Microsoft Visio Online Plan 2, if you own licenses for them. 可用 Microsoft 365 應用程式在 Azure 內 Intune 主控台上的應用程式清單中顯示為單一項目。The available Microsoft 365 apps are displayed as a single entry in the list of apps in the Intune console within Azure.

注意

Microsoft Office 365 專業增強版已重新命名為 Microsoft 365 Apps 企業版Microsoft Office 365 ProPlus has been renamed to Microsoft 365 Apps for enterprise. 在我們的文件中,我們通常會將其稱為 Microsoft 365 AppsIn our documentation, we'll commonly refer to it as Microsoft 365 Apps.

您必須使用 Microsoft 365 Apps 授權來啟用透過 Microsoft Intune 部署的 Microsoft 365 Apps 應用程式。You must use Microsoft 365 Apps licenses to activate Microsoft 365 Apps apps deployed through Microsoft Intune. Intune 支援 Microsoft 365 Apps 商務版,但必須使用 XML 資料來設定 Microsoft 365 Apps 商務版的應用程式套件。Microsoft 365 Apps for business edition is supported by Intune, however you must configure the app suite of the Microsoft 365 Apps for business edition using XML data. 如需詳細資訊,請參閱使用 XML 資料設定應用程式套件For more information, see Configure app suite using XML data.

在您開始使用 Intune 之前Before you start

重要

若使用者裝置上有 .msi Office 應用程式,您必須使用移除 MSI 功能來安全地解除安裝這些應用程式。If there are .msi Office apps on the end-user device, you must use the Remove MSI feature to safely uninstall these apps. 否則,Intune 提供的 Microsoft 365 應用程式將無法安裝。Otherwise, the Intune delivered Microsoft 365 apps will fail to install.

  • 部署這些應用程式的裝置必須執行 Windows 10 Creators Update 或更新版本。Devices to which you deploy these apps must be running the Windows 10 Creators Update or later.
  • Intune 僅支援從 Microsoft 365 Apps 套件新增 Office 應用程式。Intune supports adding Office apps from the Microsoft 365 Apps suite only.
  • 如果在 Intune 安裝應用程式套件時開啟任何 Office 應用程式,安裝可能會失敗,且使用者可能會遺失未儲存檔案的資料。If any Office apps are open when Intune installs the app suite, the installation might fail, and users might lose data from unsaved files.
  • Windows Home、Windows Team、Windows Holographic 或 Windows Holographic for Business 裝置不支援此安裝方法。This installation method is not supported on Windows Home, Windows Team, Windows Holographic, or Windows Holographic for Business devices.
  • Intune 不支援在已使用 Intune 部署 Microsoft 365 應用程式的裝置上,安裝來自 Microsoft Store 的 Microsoft 365 傳統型應用程式 (又稱為 Office Centennial 應用程式)。Intune does not support installing Microsoft 365 desktop apps from the Microsoft Store (known as Office Centennial apps) on a device to which you have already deployed Microsoft 365 apps with Intune. 如果您安裝此設定,可能會導致資料遺失或損毀。If you install this configuration, it might cause data loss or corruption.
  • 未附加多個必要或可用的應用程式指派。Multiple required or available app assignments are not additive. 較新的應用程式指派會覆寫現有的已安裝應用程式指派。A later app assignment will overwrite pre-existing installed app assignments. 例如,如果第一組的 Office 應用程式包含 Word,而較新的集合沒有 Word,則 Word 會解除安裝。For example, if the first set of Office apps contains Word, and the later one does not, Word will be uninstalled. 此條件不適用於任何 Visio 或 Project 應用程式。This condition does not apply to any Visio or Project applications.
  • 目前不支援多個 Microsoft 365 部署。Multiple Microsoft 365 deployments are not currently supported. 系統只會向裝置傳遞單一部署。Only one deployment will be delivered to the device.
  • Office 版本 - 選擇要指派 32 位元還是 64 位元版本的 Office。Office version - Choose whether you want to assign the 32-bit or 64-bit version of Office. 32 位元版本可以安裝在 32 位元和 64 位元的裝置上,但 64 位元版本只能安裝在 64 位元的裝置。You can install the 32-bit version on both 32-bit and 64-bit devices, but you can install the 64-bit version on 64-bit devices only.
  • 從終端使用者裝置移除 MSI - 選擇是否要從終端使用者裝置移除已有的 Office .MSI 應用程式。Remove MSI from end-user devices - Choose whether you want to remove pre-existing Office .MSI apps from end-user devices. 如果終端使用者裝置上已有 .MSI 應用程式,則該安裝不會成功。The installation won't succeed if there are pre-existing .MSI apps on end-user devices. 要解除安裝的應用程式不限於在 [設定應用程式套件] 中選取要安裝的應用程式,因為它會將所有 Office (MSI) 應用程式從終端使用者裝置移除。The apps to be uninstalled are not limited to the apps selected for installation in Configure App Suite, as it will remove all Office (MSI) apps from the end user device. 如需詳細資訊,請參閱在升級至 Microsoft 365 Apps 時,移除 Office 的現有 MSI 版本 (部分機器翻譯)。For more information, see Remove existing MSI versions of Office when upgrading toMicrosoft 365 Apps. 當 Intune 在您終端使用者的電腦上重新安裝 Office 時,終端使用者會自動取得與其先前 .MSI Office 安裝相同的語言套件。When Intune reinstalls Office on your end user's machines, end users will automatically get the same language packs that they had with previous .MSI Office installations.

選取 Microsoft 365 AppsSelect Microsoft 365 Apps

  1. 登入 Microsoft Endpoint Manager 系統管理中心Sign in to the Microsoft Endpoint Manager admin center.
  2. 選取 [應用程式] > [所有應用程式] > [新增] 。Select Apps > All apps > Add.
  3. 在 [選取應用程式類型] 窗格的 [Microsoft 365 Apps] 區段中,選取 [Windows 10] 。Select Windows 10 in the Microsoft 365 Apps section of the Select app type pane.
  4. 按一下 [選取] 。Click Select. 會顯示 新增 Microsoft 365 Apps 步驟。The Add Microsoft 365 Apps steps are displayed.

步驟 1 - 應用程式套件資訊Step 1 - App suite information

在此步驟中,您要提供應用程式套件的相關資訊。In this step, you provide information about the app suite. 這項資訊可協助您在 Intune 中識別應用程式套件,且能幫助使用者在公司入口網站中尋找應用程式套件。This information helps you to identify the app suite in Intune, and it helps users to find the app suite in the company portal.

  1. 在 [應用程式套件資訊] 頁面中,您可以確認或修改預設值:In the App suite information page, you can confirm or modify the default values:
    • 套件名稱:輸入應用程式套件在公司入口網站中顯示的名稱。Suite Name: Enter the name of the app suite as it is displayed in the company portal. 請確定使用的所有套件名稱都是唯一的。Make sure that all suite names that you use are unique. 如果有重複的應用程式套件名稱,使用者只會在公司入口網站中看到其中一個應用程式。If the same app suite name exists twice, only one of the apps is displayed to users in the company portal.
    • 套件描述:輸入應用程式套件的描述。Suite Description: Enter a description for the app suite. 例如,您可以列出已選取包含的應用程式。For example, you could list the apps you've selected to include.
    • 發行者:Microsoft 會顯示為發行者。Publisher: Microsoft appears as the publisher.
    • 類別:(選擇性) 選取一或多個內建的應用程式類別,或選取您建立的類別。Category: Optionally, select one or more of the built-in app categories or a category that you created. 此設定可讓使用者在瀏覽公司入口網站時,更輕鬆地找到應用程式套件。This setting makes it easier for users to find the app suite when they browse the company portal.
    • 將此顯示為公司入口網站中的精選應用程式:若要在使用者瀏覽應用程式時,於公司入口網站的主頁面上以醒目方式顯示應用程式套件,請選取此選項。Show this as a featured app in the Company Portal: Select this option to display the app suite prominently on the main page of the company portal when users browse for apps.
    • 資訊 URL:(選用) 輸入包含此應用程式相關資訊的網站 URL。Information URL: Optionally, enter the URL of a website that contains information about this app. 使用者會在公司入口網站中看到這個 URL。The URL is displayed to users in the company portal.
    • 隱私權 URL:(選擇性) 輸入包含這個應用程式之隱私權資訊的網站 URL。Privacy URL: Optionally, enter the URL of a website that contains privacy information for this app. 使用者會在公司入口網站中看到這個 URL。The URL is displayed to users in the company portal.
    • 開發人員:Microsoft 會顯示為開發人員。Developer: Microsoft appears as the developer.
    • 擁有者:Microsoft 會顯示為擁有者。Owner: Microsoft appears as the owner.
    • 附註:輸入要與此應用程式建立關聯的任何附註。Notes: Enter any notes that you want to associate with this app.
    • 標誌:Microsoft 365 Apps 標誌是使用者瀏覽公司入口網站時,會隨應用程式一起顯示的標誌。Logo: The Microsoft 365 Apps logo is displayed with the app when users browse the company portal.
  2. 按一下 [下一步] 以顯示 [設定應用程式套件] 頁面。Click Next to display the Configure app suite page.

步驟 2 - (選項 1) 使用設定設計工具來設定應用程式套件Step 2 - (Option 1) Configure app suite using the configuration designer

您可以選取 [組態設定格式] 來選擇設定應用程式設定的方法。You can choose a method for configuring app setting by selecting a Configuration settings format. 設定格式選項包括:Setting format options include:

  • 設定設計工具Configuration designer
  • 輸入 XML 資料Enter XML data

當您選擇 [設定設計工具] 時,[新增應用程式] 窗格將變更為提供三個額外的設定區域:When you choose Configuration designer the Add app pane will change to offer three additional settings areas:

  • 設定應用程式套件Configure app suite
  • 應用程式套件資訊App suite information
  • 屬性Properties
Add Microsoft 365 Apps - Configuration designer
  1. 在 [設定應用程式套件] 頁面上,選擇 [設定設計工具] 。On the Configuration app suite page choose Configuration designer.
    • 選取 Office 應用程式:從下拉式清單中選擇應用程式,來選取您想要指派給裝置的標準 Office 應用程式。Select Office apps: Select the standard Office apps that you want to assign to devices by choosing the apps in the dropdown list.

    • 選取其他 Office 應用程式 (需要授權) :從下拉式清單中選擇應用程式,來選取您想要指派給裝置且您具備授權的其他 Office 應用程式。Select other Office apps (license required): Select additional Office apps that you want to assign to devices and that you have licenses for by choosing the apps in the dropdown list. 這些應用程式包含授權的應用程式,例如 Microsoft Project Online Desktop 用戶端和 Microsoft Visio Online 方案 2。These apps include licensed apps, such as Microsoft Project Online desktop client and Microsoft Visio Online Plan 2.

    • 架構:選擇要指派 32 位元64 位元版本的 Microsoft 365 Apps。Architecture: Choose whether you want to assign the 32-bit or 64-bit version of Microsoft 365 Apps. 32 位元版本可以安裝在 32 位元和 64 位元的裝置上,但 64 位元版本只能安裝在 64 位元的裝置。You can install the 32-bit version on both 32-bit and 64-bit devices, but you can install the 64-bit version on 64-bit devices only.

    • 更新通道:選擇 Office 在裝置上的更新方式。Update Channel: Choose how Office is updated on devices. 如需各種更新通道的資訊,請參閱 Microsoft 365 Apps 企業版更新通道概觀For information about the various update channels, see Overview of update channels for Microsoft 365 Apps for enterprise. 從下列選項進行選擇:Choose from:

      • 每月Monthly
      • 每月 (目標)Monthly (Targeted)
      • 每半年Semi-Annual
      • 每半年 (目標)Semi-Annual (Targeted)

      在您選擇通道之後,便可以選擇下列項目:After you choose a channel, you can choose the following:

      • 移除其他版本:選擇 [是] 以從使用者裝置移除其他 Office 版本 (MSI)。Remove other versions: Choose Yes to remove other versions of Office (MSI) from user devices. 當您想要從使用者裝置移除既有的 Office .MSI 應用程式時,請選擇此選項。Choose this option when you want to remove pre-existing Office .MSI apps from end-user devices. 如果終端使用者裝置上已有 .MSI 應用程式,則該安裝不會成功。The installation won't succeed if there are pre-existing .MSI apps on end-user devices. 要解除安裝的應用程式不限於在 [設定應用程式套件] 中選取要安裝的應用程式,因為它會將所有 Office (MSI) 應用程式從終端使用者裝置移除。The apps to be uninstalled are not limited to the apps selected for installation in Configure App Suite, as it will remove all Office (MSI) apps from the end user device. 如需詳細資訊,請參閱在升級至 Microsoft 365 Apps 時,移除 Office 的現有 MSI 版本 (部分機器翻譯)。For more information, see Remove existing MSI versions of Office when upgrading to Microsoft 365 Apps. 當 Intune 在您終端使用者的電腦上重新安裝 Office 時,終端使用者會自動取得與其先前 .MSI Office 安裝相同的語言套件。When Intune reinstalls Office on your end user's machines, end users will automatically get the same language packs that they had with previous .MSI Office installations.

      • 要安裝的版本:選擇應該安裝的 Office 版本。Version to install: Choose the version of Office that should be installed.

      • 特定版本:如果您在上述設定中已選取 [特定] 作為 [要安裝的版本] ,您可以選取以在使用者裝置上針對所選通道安裝特定版本的 Office。Specific version: If you have chosen Specific as the Version to install in the above setting, you can select to install a specific version of Office for the selected channel on end user devices.

        可用的版本將會隨著時間變更。The available versions will change over time. 因此,建立新的部署時,可用的版本可能較新,因此沒有特定較舊版本可用。Therefore, when creating a new deployment, the versions available may be newer and not have certain older versions available. 目前部署將會繼續部署較舊的版本,但每個通道都會持續更新版本清單。Current deployments will continue to deploy the older version, but the version list will be continually updated per channel.

        對於更新已固定版本 (或更新任何其他屬性) 且部署為可用的裝置,若在裝置簽入發生前,該裝置已安裝舊版,則回報狀態會顯示為 [已安裝]。For devices that update their pinned version (or update any other properties) and are deployed as available, the reporting status will show as Installed if they installed the previous version until the device check-in occurs. 當裝置簽入發生時,狀態會暫時變更為 [未知],但不會向使用者顯示。When the device check-in happens, the status will temporarily change to Unknown, however it will not be shown to the user. 當使用者起始較新可用版本的安裝時,該使用者會看到狀態變更為 [已安裝]。When the user initiates the install for the newer available version, the user will see the status changed to Installed.

        如需詳細資訊,請參閱 Microsoft 365 Apps 更新通道的概觀For more information, see Overview of update channels for Microsoft 365 Apps.

    • 使用共用電腦啟用:當多個使用者共用一部電腦時,請選取此選項。Use shared computer activation: Select this option when multiple users share a computer. 如需詳細資訊,請參閱 Microsoft 365 Apps 的共用電腦啟用概觀For more information, see Overview of shared computer activation for Microsoft 365 Apps.

    • 自動接受應用程式的使用者授權合約:如果您不需要使用者接受授權合約,請選取此選項。Automatically accept the app end user license agreement: Select this option if you don't require end users to accept the license agreement. Intune 會自動接受合約。Intune then automatically accepts the agreement.

    • 語言:系統會自動以使用者裝置上與 Windows 一起安裝的任何受支援語言安裝 Office。Languages: Office is automatically installed in any of the supported languages that are installed with Windows on the end-user's device. 如果想要使用其他語言安裝應用程式套件,請選取此選項。Select this option if you want to install additional languages with the app suite.

      您將可以為透過 Intune 管理的 Microsoft 365 Apps 部署其他語言。You can deploy additional languages for Microsoft 365 Apps managed through Intune. 可用的語言清單包括語言套件的類型 (核心、部分和校訂)。The list of available languages includes the Type of language pack (core, partial, and proofing). 在 Azure 入口網站中,選取 [Microsoft Intune] > [應用程式] > [所有應用程式] > [新增] 。In the Azure portal, select Microsoft Intune > Apps > All apps > Add. 在 [新增應用程式] 窗格的 [應用程式類型] 清單中,選取 [Microsoft 365 Apps] 下的 [Windows 10] 。In the App type list of the Add app pane, select Windows 10 under Microsoft 365 Apps. 選取 [應用程式套件設定] 窗格中的 [語言] 。Select Languages in the App Suite Settings pane. 如需詳細資訊,請參閱在 Microsoft 365 Apps中部署語言的概觀For additional information, see Overview of deploying languages in Microsoft 365 Apps.

  2. 按一下 [下一步] 以顯示 [範圍標籤] 頁面。Click Next to display the Scope tags page.

步驟 2 - (選項 2) 使用 XML 資料設定應用程式套件Step 2 - (Option 2) Configure app suite using XML data

如果您已在 [設定應用程式套件] 頁面上的 [設定格式] 下拉式方塊底下選取 [輸入 XML 資料] 選項,您便可以使用自訂設定檔來設定 Office 應用程式套件。If you selected the Enter XML data option under the Setting format dropdown box on the Configure app suite page, you can configure the Office app suite using a custom configuration file.

新增 Office 365 設定設計工具

  1. 已新增您的設定 XML。Added your configuration XML.

    注意

    Product ID 可以是商務版 (O365BusinessRetail) 或專業增強版 (O365ProPlusRetail)。The Product ID can either be Business (O365BusinessRetail) or Proplus (O365ProPlusRetail). 不過,您只能使用 XML 資料來設定 Microsoft 365 Apps 商務版的應用程式套件。However, you can only configure the app suite of the Microsoft 365 Apps for business edition using XML data. 請注意,Microsoft Office 365 專業增強版已重新命名為 Microsoft 365 Apps 企業版Note that Microsoft Office 365 ProPlus has been renamed to Microsoft 365 Apps for enterprise.

  2. 按一下 [下一步] 以顯示 [範圍標籤] 頁面。Click Next to display the Scope tags page.

如需輸入 XML 資料的詳細資訊,請參閱 Office 部署工具的設定選項For more information about entering XML data, see Configuration options for the Office Deployment Tool.

步驟 3 - 選取範圍標籤 (選擇性)Step 3 - Select scope tags (optional)

您可以使用範圍標籤來決定可在 Intune 中看見用戶端應用程式資訊的人員。You can use scope tags to determine who can see client app information in Intune. 如需範圍標籤的完整詳細資料,請參閱針對分散式 IT 使用角色型存取控制和範圍標籤For full details about scope tags, see Use role-based access control and scope tags for distributed IT.

  1. 按一下 [選取範圍標籤] 來選擇性地為應用程式套件新增範圍標籤。Click Select scope tags to optionally add scope tags for the app suite.
  2. 按一下 [下一步] 以顯示 [指派] 頁面。Click Next to display the Assignments page.

步驟 4 - 指派Step 4 - Assignments

  1. 為應用程式套件選取 [必要] 、[適用於已註冊的裝置] ,或 [解除安裝] 群組指派。Select the Required, Available for enrolled devices, or Uninstall group assignments for the app suite. 如需詳細資訊,請參閱新增群組來組織使用者和裝置使用 Microsoft Intune 將應用程式指派給群組For more information, see Add groups to organize users and devices and Assign apps to groups with Microsoft Intune.
  2. 按一下 [下一步] 以顯示 [檢閱 + 建立] 頁面。Click Next to display the Review + create page.

步驟 5 - 檢閱 + 建立Step 5 - Review + create

  1. 檢閱您針對應用程式套件所輸入的值和設定。Review the values and settings you entered for the app suite.

  2. 當您完成時,請按一下 [建立] 以將應用程式新增到 Intune。When you are done, click Create to add the app to Intune.

    隨即檢視 [概觀] 刀鋒視窗。The Overview blade is displayed.

部署詳細資料Deployment details

透過 Office 設定服務提供者 (CSP) (部分機器翻譯) 將 Intune 的部署原則指派給目標機器之後,終端裝置就會自動從 officecdn.microsoft.com 位置下載安裝套件。Once the deployment policy from Intune is assigned to the target machines through Office configuration service provider (CSP), the end device will automatically download the installation package from the officecdn.microsoft.com location. 您會看到兩個目錄出現在 Program Files 目錄中:You will see two directories appearing in the Program Files directory:

Program Files 目錄中的 Office 安裝套件

Microsoft Office 目錄下,會在安裝檔案儲存所在位置建立新資料夾:Under the Microsoft Office directory, a new folder is created where the installation files are stored:

Microsoft Office 目錄下新建立的資料夾

Microsoft Office 15 目錄底下,會儲存 Office 隨選即用安裝啟動器檔案。Under the Microsoft Office 15 directory, the Office Click-to-Run installation launcher files are stored. 如果需要指派類型,安裝將會自動啟動:The installation will start automatically if the assignment type is required:

按一下以執行安裝啟動器檔案

如果 Microsoft 365 的指派已設定為 [必要],則安裝將會處於無訊息模式。The installation will be in silent mode if the assignment of Microsoft 365 is configured as required. 安裝成功之後,將會刪除下載的安裝檔案。The downloaded installation files will be deleted once the installation succeeded. 如果指派已設定為 [可用] ,Office 應用程式將會出現在公司入口網站應用程式中,讓終端使用者可以手動觸發安裝。If the assignment is configured as Available, the Office applications will appear in the Company Portal application so that end-users can trigger the installation manually.

疑難排解Troubleshooting

Intune 會使用 Office 部署工具來透過 Office 365 CDN(部分機器翻譯) 將 Office 365 專業增強版下載並部署至您的用戶端電腦。Intune uses the Office Deployment Tool to download and deploy Office 365 ProPlus to your client computers using the Office 365 CDN. 請參考管理 Office 365 端點 (部分機器翻譯) 中概述的最佳做法,來確保您的網路設定能允許用戶端直接存取 CDN,而非透過中央 Proxy 路由 CDN 流量,以避免產生不必要的延遲。Reference the best practices outlined in Managing Office 365 endpoints to ensure that your network configuration permits clients to access the CDN directly rather than routing CDN traffic through central proxies to avoid introducing unnecessary latency.

如果您遇到安裝或執行階段問題,請在目標裝置上執行適用於 Microsoft 365 的 Microsoft 支援服務及修復小幫手Run the Microsoft Support and Recovery Assistant for Microsoft 365 on a targeted device if you encounter installation or run-time issues.

其他疑難排解詳細資料Additional troubleshooting details

當無法將 Microsoft 365 應用程式安裝到裝置時,您必須識別問題是與 Intune 還是與 OS/Office 相關。When you are unable to install the Microsoft 365 apps to a device, you must identify whether the issue is Intune-related or OS/Office-related. 如果您可以看到 [Microsoft Office] 與 [Microsoft Office 15] 兩個資料夾出現在裝置的 Program Files 目錄中,您可以確認 Intune 已成功起始部署。If you can see the two folders Microsoft Office and Microsoft Office 15 appearing in the Program Files directory of the device, you can confirm that Intune has initiated the deployment successfully. 如果您看不到出現在 Program Files 下的兩個資料夾,您應該確認下列情況:If you cannot see the two folders appearing under Program Files, you should confirm the below cases:

  • 裝置已正確註冊到 Microsoft Intune。The device is properly enrolled into Microsoft Intune.

  • 裝置上有作用中的網路連線。There is an active network connection on the device. 如果裝置處於飛航模式、已關閉或處於沒有服務的位置,則在建立網路連線之前,將不會套用原則。If the device is in airplane mode, is turned off, or is in a location with no service, the policy will not apply until network connectivity is established.

  • 同時符合 Intune 與 Microsoft 365 網路需求,而且可根據下列文章來存取相關的 IP 範圍:Both Intune and Microsoft 365 network requirements are met and the related IP ranges are accessible based on the following articles:

  • 已將 Microsoft 365 應用程式套件指派給正確的群組。The correct groups have been assigned the Microsoft 365 app suite.

此外,監視 C:\Program Files\Microsoft Office\Updates\Download 目錄的大小。In addition, monitor the size of the directory C:\Program Files\Microsoft Office\Updates\Download. 從 Intune 雲端下載的安裝套件將會儲存在此位置。The installation package downloaded from the Intune cloud will be stored in this location. 如果大小沒有增加或增加非常緩慢,建議您仔細檢查網路連線與頻寬。If the size does not increase or only increases very slowly, it is recommended to double-check the network connectivity and bandwidth.

一旦您確認 Intune 與網路基礎結構都如預期般運作,就應該從 OS 的觀點進一步分析問題。Once you can conclude that both Intune and the network infrastructure work as expected, you should further analyze the issue from an OS perspective. 請考慮下列情況:Consider the following conditions:

  • 目標裝置必須在 Windows 10 Creators Update 或更新版本上執行。The target device must run on Windows 10 Creators Update or later.
  • Intune 部署應用程式時,不要開啟任何現有的 Office 應用程式。No existing Office apps are opened while Intune deploys the applications.
  • 已從裝置正確移除 Office 現有的 MSI 版本。Existing MSI versions of Office have been properly removed from the device. Intune 使用與 Office MSI 不相容的 Office 隨選即用功能。Intune utilizes Office Click-to-Run which is not compatible with Office MSI. 此文件會進一步說明這種行為:This behavior is further mentioned in this document:
    同一部電腦上不能同時有使用「隨選即用」和 Windows Installer 安裝的 OfficeOffice installed with Click-to-Run and Windows Installer on same computer isn't supported
  • 登入使用者應具有在裝置上安裝應用程式的權限。The sign-in user should have permission to install applications on the device.
  • 根據 Windows 事件檢視器記錄檔 [Windows 記錄] -> [應用程式] ,確認沒有任何問題。Confirm there are no issues based on the Windows Event Viewer log Windows Logs -> Applications.
  • 在安裝期間,擷取 Office 安裝詳細資訊記錄。Capture Office installation verbose logs during the installation. 若要執行此動作,請依照下列步驟執行:To do this, follow these steps:
    1. 在目標機器上啟動 Office 安裝的詳細資訊記錄。Activate verbose logging for Office installation on the target machines. 若要這樣做,請執行下列命令以修改登錄:To do this, run the following command to modify the registry:
      reg add HKLM\SOFTWARE\Microsoft\ClickToRun\OverRide /v LogLevel /t REG_DWORD /d 3
    2. 再次將 Microsoft 365 Apps 部署到目標裝置。Deploy the Microsoft 365 Apps to the target devices again.
    3. 等候大約 15 至 20 分鐘,然後移至 %temp% 資料夾和 %windir%\temp 資料夾,依 [修改日期] 進行排序,挑選已根據您的重現時間進行修改的 {Machine Name}-{TimeStamp}.log 檔案。Wait approximately 15 to 20 minutes and go to the %temp% folder and the %windir%\temp folder, sort by Date Modified, pick the {Machine Name}-{TimeStamp}.log files that are modified according to your repro time.
    4. 執行下列命令以停用詳細資訊記錄:Run the following command to disable verbose log:
      reg delete HKLM\SOFTWARE\Microsoft\ClickToRun\OverRide /v LogLevel /f
      詳細資訊記錄可以提供安裝程序的進一步詳細資訊。The verbose logs can provide further detailed information on the installation process.

應用程式套件安裝期間發生的錯誤Errors during installation of the app suite

請參閱如何啟用 Microsoft 365 Apps ULS 記錄 (部分機器翻譯) 來取得如何檢視詳細資訊安裝記錄的相關資訊。See How to enable Microsoft 365 Apps ULS logging for information on how to view verbose installation logs.

下表列出您可能會遇到的常見錯誤碼及其意義。The following tables list common error codes you might encounter and their meaning.

Office CSP 狀態Status for Office CSP

狀態Status 階段Phase 說明Description
1460 (ERROR_TIMEOUT)1460 (ERROR_TIMEOUT) 下載Download 無法下載 Office 部署工具Failed to download the Office Deployment Tool
13 (ERROR_INVALID_DATA)13 (ERROR_INVALID_DATA) - 無法驗證下載的 Office 部署工具簽章Cannot verify the signature of the downloaded Office Deployment Tool
來自 CertVerifyCertificateChainPolicy 的錯誤碼Error code from CertVerifyCertificateChainPolicy - 對下載的 Office 部署工具的憑證檢查失敗Failed certification check for the downloaded Office Deployment Tool
997997 WIPWIP 安裝Installing
00 安裝後After installation 安裝成功Installation succeeded
1603 (ERROR_INSTALL_FAILURE)1603 (ERROR_INSTALL_FAILURE) - 進行任何先決條件檢查時失敗,例如:SxS (嘗試在已安裝 2016 MSI 的情況下進行安裝)、版本不符、其他Failed any prerequisite check, such as:SxS (Tried to install when 2016 MSI is installed)Version mismatchOthers
0x8000ffff (E_UNEXPECTED)0x8000ffff (E_UNEXPECTED) - 電腦上沒有隨選即用 Office 時嘗試解除安裝Tried to uninstall when there is no Click-to-Run Office on the machine
1700217002 - 無法完成案例 (安裝)。Failed to complete the scenario (install). 可能的原因:使用者取消安裝、另一個安裝取消安裝、安裝期間磁碟空間不足、不明的語言識別碼Possible reasons:Installation canceled by userInstallation canceled by another installationOut of disk space during installationUnknown language ID
1700417004 - 未知的 SKUUnknown SKUs

Office 部署工具錯誤碼Office Deployment Tool error codes

案例Scenario 傳回碼Return code UIUI 注意Note
沒有任何使用中的隨選即用安裝時即解除安裝Uninstall effort when there is no active Click-to-Run installation -2147418113、0x8000ffff 或 2147549183-2147418113, 0x8000ffff or 2147549183 錯誤碼:30088-1008 錯誤碼:30125-1011 (404)Error Code: 30088-1008Error Code: 30125-1011 (404) Office 部署工具Office Deployment Tool
已安裝 MSI 版本時安裝Install when there is MSI version installed 16031603 - Office 部署工具Office Deployment Tool
使用者或另一個安裝已取消安裝Installation canceled by user, or by another installation 1700217002 - 隨選即用Click-to-Run
嘗試在已安裝 32 位元的裝置上安裝 64 位元。Try to install 64-bit on a device that has 32-bit installed. 16031603 - Office 部署工具傳回碼Office Deployment Tool return code
嘗試安裝未知的 SKU (Office CSP 的不合法使用案例,因為我們應該只傳遞有效的 SKU)Try to install an unknown SKU (not a legitimate use case for Office CSP since we should only pass in valid SKUs) 1700417004 - 隨選即用Click-to-Run
空間不足Lack of space 1700217002 - 隨選即用Click-to-Run
隨選即用用戶端無法啟動 (非預期)The Click-to-Run client failed to start (unexpected) 1700017000 - 隨選即用Click-to-Run
隨選即用用戶端無法將案例排入佇列 (非預期)The Click-to-Run client failed to queue scenario (unexpected) 1700117001 - 隨選即用Click-to-Run

後續步驟Next steps