Microsoft Teams Share Screen Failing With iOS 14 Multitasking

Sanjeev Mohindra 31

Sep 21, 2020, 11:10 AM

I am not able to share the iPad screen if I am using Multitasking. It fails and stops the screen share. Screen share works fine if only a single App layout is used on iPad. Is there a issues with the App?

Asst. Prof. Jeff Lai Wan Fei 41 Reputation points

Sep 22, 2020, 9:55 AM

I have updated to the latest version of Teams for my iPad pro. The problem still exists. Restart doesn’t help. Obviously this is a bug when we perform multitasking in iPad after updated to iOS 14. Please solve this bug ASAP. Thanks
Carlos Gutierrez 11 Reputation points

Oct 6, 2020, 1:44 PM

I have exactly the same problem ...please fix this issue I just bought the iPad to be able to share my screen and using the pencil draw the diagrams for my meetings !!! is urgent for you to fix this!

Thanks
George C 11 Reputation points

Dec 19, 2020, 6:01 PM

Good news! Yesterday this problem finally got fixed. I had the same issues, and now can share screen with no problems. Ipad pro /ipados14
JME 1 Reputation point

Dec 19, 2020, 8:45 PM

The problem persists with multitasking while sharing screen!!
JME 1 Reputation point

Dec 19, 2020, 8:55 PM

The problem persists with multitasking while sharing the screen!!
George C 11 Reputation points

Dec 20, 2020, 1:25 PM

Tested again and works. Before, when i shared screen, it would freeze. Now i can navigare through other tasks sharing screen and works.

My specs:
Ipad pro 2018
Teams 2.2.1.
Ipados: 14.3

Hope it works for you.
JME 1 Reputation point

Dec 20, 2020, 4:01 PM

Hello George!
Yes, you were right, the problem seems to be solved!
Although I was using the latest version of Teams 2.2.1, I was using iPadOS 14.2 and it didn't work.
Now I have upgraded to iPadOS 14.3 and the problem is gone!
Thanks and Merry Christmas!!
George C 11 Reputation points

Dec 21, 2020, 2:19 AM

GREAT!!! Im glad it worked for you too!! Hopefully more people here will found out that have to update not only Teams but also IpadOs to 14.3 Version. Thanks for your good vibes, and also merry christmas to you!!!
giorgi diasamidze 1 Reputation point

Aug 31, 2021, 10:20 AM

Hello, When I use split screen on ipad pro camera turns off, so is there any solition?or will it be fixed? thanks in advance

13 answers

JimmyYang-MSFT 58,551 Reputation points Microsoft External Staff

Sep 22, 2020, 3:37 AM

Hi @Sanjeev Mohindra ,

Does this issue persist all the time?

Does anyone else have the same issue in your organization?

This issue may because your client version is not support screen sharing when you are using Multitasking. In this case, we recommend you check if your Teams client version is the newest version.

If it is the newest version, you can try to clean your Teams client cache file to see if this issue can be fixed.
https://td.unh.edu/TDClient/60/Portal/KB/ArticleDet?ID=2197

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2 people found this answer helpful.
Asst. Prof. Jeff Lai Wan Fei 41 Reputation points

Sep 22, 2020, 8:21 AM

same problem here. Please solve this issue now.

Sanjeev Mohindra 31 Reputation points

Sep 22, 2020, 1:20 PM

I have tried cleaning up the cache or reinstalling the Teams App on iPad. The problem does not go away. Screen sharing works if we are using only one app on screen. In my case I want to use Microsoft Whiteboard in Teams meetings. Since the direct integration is not there in the app, I use iPad multitasking to open Teams and Whiteboard apps.

With iPadOS 14, if I use single app layout to only open Whiteboard app, screen share works fine but with that we loose the teams controls and we need to keep shuffling the apps. As soon as I start multitasking it gives an error that screen share stopped due to multitasking or screen resizing. My guess would be some permissions issues since iPadOS changes a lot of permissions around OS.

JimmyYang-MSFT 58,551 Reputation points Microsoft External Staff

Sep 28, 2020, 7:49 AM

Hi @Sanjeev Mohindra ,
@Asst. Prof. Jeff Lai Wan Fei

I have reported this issue to Microsoft development Teams. If there is any update, i will post it here in time.

Asst. Prof. Jeff Lai Wan Fei 41 Reputation points

Sep 28, 2020, 8:40 AM

Thanks! Hopefully, Microsoft can solve this bug asap.

Asst. Prof. Jeff Lai Wan Fei 41 Reputation points

Oct 26, 2020, 3:38 AM

@JimmyYang-MSFT any updates on this problem? More and more complaints on this issue and can't find the solution yet. Thanks!
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Jessica 11 Reputation points

Sep 23, 2020, 3:45 PM

I am having the same issue. Have you found anything that works? I’ve cleaned my cache.
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Asst. Prof. Jeff Lai Wan Fei 41 Reputation points

Sep 25, 2020, 4:18 AM

@JimmyYang-MSFT could you sove this issue or report to Microsoft to solve this bug immediately? More and more complaint will be coming! There is no issue before the update of iOS 14.
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Baxter, Mark 6 Reputation points

Sep 24, 2020, 8:57 PM

Same issues today... multiple logins and Apple devices!!
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Frank Lam 6 Reputation points

Oct 23, 2020, 8:47 AM

I have the same issue too. iOS 14.1 cannot share screen and work probably. The app would just quit. Zoom doesn’t have this problem.
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Balaji S. Reddie 11 Reputation points

Oct 23, 2020, 12:59 PM

Someone at Microsoft - This has happened since the update 2.0.23 on 8th of October 2020 . This is on the iPadOS 14.1 .

The instant I share the screen and go to the application in order to share my presentation , the application freezes , the orange dot disappears and I have to disable screen share in order to log into the Meeting again .

Please have mercy help me ! I’m not able to conduct my lectures .

I have sent in at least 5 complaints , and I’m appalled at your apathy towards your customers .

Mary 1 Reputation point

Oct 30, 2020, 8:06 AM

I have the same issue, too. Actually I‘m unable to use the iPad with iOS 14.1 in my lectures. Every time I share my screen with my students on MSTeams the orange dot disappears. I have to log in again. There is no issue with this on the MacBookAir.

A second issue:
After resetting my iPad complety I could share my screen for one day (the following days was the same issue and the orange dot disappears). But then I was facing the following challenge: Due to Corona restrictions, parts of my class have to follow my lectures online, while the rest of my class enjoys the lecture in the classroom. This means I would have to share my iPad screen to the classroom projector and to MSTeams at the same time.
However, this is not possible because iOS seems to prohibit the simultaneous use of "screen synchronization“ and „screen sharing via Teams“.

Can you please give some advise how to overcome these problems?
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Microsoft Teams Share Screen Failing With iOS 14 Multitasking

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