Good morning SharonZhao and thank you for your quick response back. Please see below for additional details requested.
- What is the type of your client? Windows or Mac desktop, Web client? Im am using Microsoft Teams Desktop version 1.3.00.21759 (64-bit) for Windows 10 Entreprise ver 1909 OS Build 18363.657 (this has been happening also in the Win10 ver 1809
- Do you try in other machines? I have been having bluescreen issues in my work laptop Lenovo P50 (thinking that this might have been the reason the bluetooth devices were losing audio after 30 minutes) so I had to send it to IT for reimaging. I now have another reimaged Lenovo P50 laptop in the meantime and Im having the same issue.
Also I want to mention that I noticed this issue back in March 2020 with a separate old AKG Y50BT bluetooth headset from 2017 but I thought that it was because of the headsets being old but now I recently purchased a new Sony WH-CH710N and the problem persists in both laptops, in which leads me to believe that it might be a software issue. - Does anyone else have the same issue? I have not talked to anyone about this issue but have found the following online. Please not that all possible solutions mentioned on these threads are related to the bluetooth, bluetooth headset and permission on Teams. I want to use the bluetooth so I have tried these possible solutions but end up in the same point in the long run.
a. https://techcommunity.microsoft.com/t5/microsoft-teams/microsoft-teams-disconnects-headset-after-30-minutes-of-call/m-p/1335428
b. https://answers.microsoft.com/en-us/msteams/forum/all/teams-audio-drops-after-a-few-minutes-when-using/ae6bbbf7-48e0-4986-ae16-f080cb7dc83d
c. https://microsoftteams.uservoice.com/forums/555103-public/suggestions/31871593-bose-bluetooth-headphones-keeps-dropping-during-me - Clear the client cache and try again. Could you let me know how to do that in Windows 10?
- Make sure your Teams client is the latest version. You have Microsoft Teams Version 1.3.00.21759 (64-bit). It was last updated on 9/14/20.
- Do you try in other machines? I have been having bluescreen issues in my work laptop Lenovo P50 (thinking that this might have been the reason the bluetooth devices were losing audio after 30 minutes) so I had to send it to IT for reimaging. I now have another reimaged Lenovo P50 laptop in the meantime and Im having the same issue.
I hope this information helps. I think there might be a bug in the software and it might have been missed since there are many people experiencing the same issue in the last thread link I shared in 3.c. above.
Thanks again and hope to hear from you soon. Have a great day :)