Microsoft Dynamics 365 Commerce troubleshooting

Welcome to Microsoft Dynamics 365 Commerce troubleshooting. These articles explain how to determine, diagnose, and fix issues that you might encounter when you use Microsoft Dynamics 365 Commerce. In the navigation pane on the left, browse through the article list or use the search box to find issues and solutions.

Customer accounts and loyalty

How-To Guide

• Welcome email isn't sent when new customers are created

Data synchronization

How-To Guide

• CDX download jobs can't be downloaded in a sandbox UAT

Development and SDKs

How-To Guide

• Set up an e-commerce development environment to debug against a Tier 1 Retail Server virtual machine

E-commerce storefront

How-To Guide

• Items without inventory can be checked out
• Pick this up option doesn't appear on cart or product details pages
• Retail store doesn't appear in the list of stores to pick up from
• Restrict access to a storefront during testing or development
• Sign-in link redirects back to an e-commerce site

Financial statements

How-To Guide

• Fix common statement posting issues by editing transactions
• Issues with the data reconciliation of a Z report
• Statement posting errors due to unavailable inventory or update conflicts

Globalization

How-To Guide

• Troubleshoot issues with digital certificates for fiscal integration

Order management

How-To Guide

• Asynchronous order synchronization issues
• Payment type must be credit card error on the sales order page
• Taxes on online orders are incorrectly calculated
• Troubleshoot issues with the online store transaction creation process

Payments

How-To Guide

• A card payment fails due to an unsupported card type
• Credit card entry page shows an error at checkout
• Payments are automatically settled before orders are invoiced or shipped
• Refund on a return order is declined
• Refundable charges are miscalculated based on returned quantity
• Save for my next payment option doesn't appear
• Troubleshoot Dynamics 365 Payment Connector for Adyen issues

Point of sale (POS)

How-To Guide

• Store Commerce app (POS) is suddenly deactivated
• Troubleshoot Store Commerce extension issues
• Troubleshoot Store Commerce performance issues
• Troubleshoot Store Commerce setup and installation issues
• Troubleshoot Store Commerce sign-in issues

Pricing, discounts, and taxes

How-To Guide

• Price change tracking issues