Training
Learning path
Work with entitlements and service level agreements in Dynamics 365 Customer Service - Training
This learning path focuses on working with entitlements and service level agreements in Microsoft Dynamics 365 Customer Service.
Certification
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - Certifications
Improve business processes for customer service functions, such as automatic case creation and queue management with Microsoft Dynamics 365 Customer Service.