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Use the Dynamics 365 for phones and Dynamics 365 for tablets mobile apps to run Dynamics 365 Customer Engagement (on-premises) apps.
Install the Dynamics 365 for phones and Dynamics 365 for tablets mobile apps on your iOS and Android devices.
| Platform | Versions | RAM (minimum) |
|---|---|---|
| iOS | 14 or later | 1 GB (2 GB recommended) |
| Android | 7.1.1 or later | 2 GB (3 GB recommended) |
To install the apps, go to Install the apps from your device’s app store.
For full functionality and optimized experience, we strongly recommend that you use the Dynamics 365 mobile app. If you don't have the Dynamics 365 mobile app installed, you can use the web browser on your tablet to run your apps as long as your device has sufficiently high screen resolution.
| Platform | Versions | Minimum Resolution or Screen Size |
|---|---|---|
| Apple iPad | iOS 14 or later | 9-inch screen (diagonal) or larger or iPad Mini with 7.9 inch screen |
| Android tablet | 7.1.1 or later | 1366 x 768 resolution (720p) |
| Windows tablet or PC | 10 | 1366 x 768 resolution (720p) |
Customer engagement apps running on a web browser on an iOS or Android tablet provides a similar experience to using it with a web browser on your desktop or laptop computer. However, some features aren't available on the mobile app or mobile web browser, including:
Pinch and zoom
Yammer
Reports
Service Calendar
Customization/Editors
System Settings
Advanced Find
Process dialogs
Skype for Business presence
Entities that use classic forms such as Goal and Order Product see, Entities using classic forms.
For more information about web browser support, see Web application requirements for Microsoft Dynamics 365 apps.
When the application first loads after installation, it will determine the device language and load the user interface in that language. Once you sign in and launched an app, the language is selected based on your personal options or the base language in Microsoft Dataverse or Dynamics 365 Customer Engagement (on-premises). If a language isn't supported, Engish is used.
Dynamics 365 for phones and Dynamics 365 for tablets support the following languages:
Set up and manage tablets and phones
Web application requirements for Dynamics 365 apps
Training
Module
Set up and build mobile experiences for finance and operations apps - Training
Learn how to build mobile experiences for finance and operations apps by using virtual entities
Certification
Microsoft Certified: Dynamics 365 Fundamentals (CRM) - Certifications
Demonstrate fundamental knowledge about the customer engagement capabilities of Microsoft Dynamics 365.
Events
Apr 8, 3 PM - May 28, 7 AM
Sharpen your AI skills and enter the sweepstakes to win a free Certification exam
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