What the guest experience is like

When a guest is invited to join a team, they receive a welcome email message. This message includes some information about the team and what to expect now that they're a member. The guest must accept the invitation by selecting Open Microsoft Teams in the email message before they can access the team and its channels.

Screenshot showing an example of a welcome email message

All team members see a message in the channel thread announcing that the team owner has added a guest and providing the guest's name. Everyone on the team can identify easily who is a guest. A tag in the upper-right corner of the channel thread indicates the number of guests on the team and a (Guest) label appears next to each guest's name.

Screenshot showing tag that indicates number of guests on the team

Check out these videos about the guest experience in Teams:

Comparison of team member and guest capabilities

The following table compares the Teams functionality available for an organization's team members and its guests.

Capability in Teams Teams user in the organization Guest user
Create a channel
Team owners control this setting.
Participate in a private chat
Participate in a channel conversation
Post, delete, and edit messages
Share a channel file
Share a chat file
Add apps (tabs, bots, or connectors)
Create meetings or access schedules
Access OneDrive for Business storage
Create tenant-wide and teams/channels guest access policies
Invite a user outside the Microsoft 365 or Office 365 organization's domain
Team owners control this setting.

Create a team
Discover and join a public team
View organization chart
Use inline translation
Become team owner

The following table shows the calling and meeting features available to guests, compared to other types of users.

Calling feature Guest E1 and E3 user E5 and Enterprise Voice user
VOIP calling Yes Yes Yes
Group calling Yes Yes Yes
Core call controls supported (hold, mute, video on/off, screen sharing) Yes Yes Yes
Transfer target Yes Yes Yes
Can transfer a call Yes Yes Yes
Can consultative transfer Yes Yes Yes
Can add other users to a call via VOIP Yes Yes Yes
Can add users by phone number to a call No No Yes
Forward target No Yes Yes
Call group target No Yes Yes
Unanswered target No Yes Yes
Can be the target of a federated call No Yes Yes
Can make a federated call No Yes Yes
Can immediately forward their calls No No Yes
Can simultaneously ring their calls No No Yes
Can route their unanswered calls No No Yes
Missed calls can go to voicemail No No1 Yes
Have a phone number that can receive calls No No Yes
Can dial phone numbers No No Yes
Can access call settings No No Yes
Can change voicemail greeting No No1 Yes
Can change ringtones No No Yes
Supports TTY No No Yes
Can have delegates No No Yes
Can be a delegate No No Yes

1 This feature will be available soon.

Note

Microsoft 365 and Office 365 admins control the features available to guests.

Frequently asked questions

How do I leave an organization that I've been invited to?

If you've been invited to an organization that you don't want to be a guest of, you can choose to leave the organization. For more information, go to Leave an organization as a guest user. Alternatively, you can ask the admin of the organization to remove you from their tenant. Note that in either case you'll need to be re-invited to the tenant if you want to access the organization in the future.

Do guests have the same capabilities as team members?

No. For more information about what a guest can and cannot do, go to Comparison of team member and guest capabilities in this article.

Do guests have access to OneDrive for Business?

No.

Do guests have access to SharePoint files?

Yes.

Can guests search within files?

No.

Can guests attach files?

Yes, a guest can attach files in these two ways:

  • Select Files in the left pane, and then browse to the file location.
  • Upload files from their computer.

Can a guest download a file in a private chat?

Yes, they can receive a file from a member in a private chat, and then download it to their desktop.