Tutorial: Configure Dropbox for Business for automatic user provisioning

The objective of this tutorial is to show you the steps you need to perform in Dropbox for Business and Azure AD to automatically provision and de-provision user accounts from Azure AD to Dropbox for Business.


The scenario outlined in this tutorial assumes that you already have the following items:

  • An Azure Active directory tenant.
  • A Dropbox for Business single-sign on enabled subscription.
  • A user account in Dropbox for Business with Team Admin permissions.

Assigning users to Dropbox for Business

Azure Active Directory uses a concept called "assignments" to determine which users should receive access to selected apps. In the context of automatic user account provisioning, only the users and groups that have been "assigned" to an application in Azure AD is synchronized.

Before configuring and enabling the provisioning service, you need to decide what users and/or groups in Azure AD represent the users who need access to your Dropbox for Business app. Once decided, you can assign these users to your Dropbox for Business app by following the instructions here:

Assign a user or group to an enterprise app

Important tips for assigning users to Dropbox for Business

  • It is recommended that a single Azure AD user is assigned to Dropbox for Business to test the provisioning configuration. Additional users and/or groups may be assigned later.

  • When assigning a user to Dropbox for Business, you must select a valid user role. The "Default Access" role does not work for provisioning..

Enable Automated User Provisioning

This section guides you through connecting your Azure AD to Dropbox for Business's user account provisioning API, and configuring the provisioning service to create, update, and disable assigned user accounts in Dropbox for Business based on user and group assignment in Azure AD.


You may also choose to enabled SAML-based Single Sign-On for Dropbox for Business, following the instructions provided in Azure portal. Single sign-on can be configured independently of automatic provisioning, though these two features compliment each other.

To configure automatic user account provisioning:

  1. In the Azure portal, browse to the Azure Active Directory > Enterprise Apps > All applications section.

  2. If you have already configured Dropbox for Business for single sign-on, search for your instance of Dropbox for Business using the search field. Otherwise, select Add and search for Dropbox for Business in the application gallery. Select Dropbox for Business from the search results, and add it to your list of applications.

  3. Select your instance of Dropbox for Business, then select the Provisioning tab.

  4. Set the Provisioning Mode to Automatic.


  5. Under the Admin Credentials section, click Authorize. It opens a Dropbox for Business login dialog in a new browser window.

  6. On the Sign-in to Dropbox to link with Azure AD dialog, sign in to your Dropbox for Business tenant.

    User provisioning

  7. Confirm that you would like to give Azure Active Directory permission to make changes to your Dropbox for Business tenant. Click Allow.

    User provisioning

  8. In the Azure portal, click Test Connection to ensure Azure AD can connect to your Dropbox for Business app. If the connection fails, ensure your Dropbox for Business account has Team Admin permissions and try the "Authorize" step again.

  9. Enter the email address of a person or group who should receive provisioning error notifications in the Notification Email field, and check the checkbox.

  10. Click Save.

  11. Under the Mappings section, select Synchronize Azure Active Directory Users to Dropbox for Business.

  12. In the Attribute Mappings section, review the user attributes that are synchronized from Azure AD to Dropbox for Business. The attributes selected as Matching properties are used to match the user accounts in Dropbox for Business for update operations. Select the Save button to commit any changes.

  13. To enable the Azure AD provisioning service for Dropbox for Business, change the Provisioning Status to On in the Settings section

  14. Click Save.

It starts the initial synchronization of any users and/or groups assigned to Dropbox for Business in the Users and Groups section. The initial sync takes longer to perform than subsequent syncs, which occur approximately every 40 minutes as long as the service is running. You can use the Synchronization Details section to monitor progress and follow links to provisioning activity logs, which describe all actions performed by the provisioning service on your Dropbox for Business app.

For more information on how to read the Azure AD provisioning logs, see Reporting on automatic user account provisioning.

Additional resources