Tutorial: Configure Zoom for automatic user provisioning

The objective of this tutorial is to demonstrate the steps to be performed in Zoom and Azure Active Directory (Azure AD) to configure Azure AD to automatically provision and de-provision users and/or groups to Zoom.


This tutorial describes a connector built on top of the Azure AD User Provisioning Service. For important details on what this service does, how it works, and frequently asked questions, see Automate user provisioning and deprovisioning to SaaS applications with Azure Active Directory.

This connector is currently in Public Preview. For more information on the general Microsoft Azure terms of use for Preview features, see Supplemental Terms of Use for Microsoft Azure Previews.


The scenario outlined in this tutorial assumes that you already have the following prerequisites:

  • An Azure AD tenant
  • A Zoom tenant
  • A user account in Zoom with Admin permissions

Before configuring Zoom for automatic user provisioning with Azure AD, you need to add Zoom from the Azure AD application gallery to your list of managed SaaS applications.

To add Zoom from the Azure AD application gallery, perform the following steps:

  1. In the Azure portal, in the left navigation panel, select Azure Active Directory.

    The Azure Active Directory button

  2. Go to Enterprise applications, and then select All applications.

    The Enterprise applications blade

  3. To add a new application, select the New application button at the top of the pane.

    The New application button

  4. In the search box, enter Zoom, select Zoom in the results panel, and then click the Add button to add the application.

    Zoom in the results list

Assign users to Zoom

Azure Active Directory uses a concept called assignments to determine which users should receive access to selected apps. In the context of automatic user provisioning, only the users and/or groups that have been assigned to an application in Azure AD are synchronized.

Before configuring and enabling automatic user provisioning, you should decide which users and/or groups in Azure AD need access to Zoom. Once decided, you can assign these users and/or groups to Zoom by following the instructions here:

Important tips for assigning users to Zoom

  • It is recommended that a single Azure AD user is assigned to Zoom to test the automatic user provisioning configuration. Additional users and/or groups may be assigned later.

  • When assigning a user to Zoom, you must select any valid application-specific role (if available) in the assignment dialog. Users with the Default Access role are excluded from provisioning.

Configure automatic user provisioning to Zoom

This section guides you through the steps to configure the Azure AD provisioning service to create, update, and disable users or groups in Zoom based on user and/or group assignments in Azure AD.


You may also choose to enable SAML-based single sign-on for Zoom, following the instructions provided in the Zoom single sign-on tutorial. Single sign-on can be configured independently of automatic user provisioning, though these two features compliment each other.

Configure automatic user provisioning for Zoom in Azure AD

  1. Sign in to the Azure portal. Select Enterprise Applications, then select All applications.

    Enterprise applications blade

  2. In the applications list, select Zoom.

    The Zoom link in the Applications list

  3. Select the Provisioning tab.

    Provisioning tab

  4. Set the Provisioning Mode to Automatic.

    Provisioning tab

  5. Under the Admin Credentials section, enter https://api.zoom.us/scim in Tenant URL. To retrieve the Secret Token of your Zoom account, follow the walkthrough as described in Step 6.

  6. Sign in to your Zoom Admin Console. Navigate to Advanced > Zoom for Developers in the left navigation pane.

    Zoom Integrations

    Navigate to Manage in the top-right corner of the page.

    Zoom Install

    Navigate to your created Azure AD app.

    Zoom App

    Select App Credentials in the left navigation pane.

    Zoom App

    Retrieve the JWT Token value shown below and input this into the Secret Token field in Azure AD. If you need a new non-expiring token, you will need to reconfigure the expiration time which will auto generate a new token.

    Zoom Install

  7. Upon populating the fields shown in Step 5, click Test Connection to ensure Azure AD can connect to Zoom. If the connection fails, ensure your Zoom account has Admin permissions and try again.


  8. In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and check the checkbox - Send an email notification when a failure occurs.

    Notification Email

  9. Click Save.

  10. Under the Mappings section, select Synchronize Azure Active Directory Users to Zoom.

    Zoom User Mappings

  11. Review the user attributes that are synchronized from Azure AD to Zoom in the Attribute Mapping section. The attributes selected as Matching properties are used to match the user accounts in Zoom for update operations. Select the Save button to commit any changes.

    Zoom User Mappings

  12. To configure scoping filters, refer to the following instructions provided in the Scoping filter tutorial.

  13. To enable the Azure AD provisioning service for Zoom, change the Provisioning Status to On in the Settings section.

    Provisioning Status Toggled On

  14. Define the users and/or groups that you would like to provision to Zoom by choosing the desired values in Scope in the Settings section.

    Provisioning Scope

  15. When you are ready to provision, click Save.

    Saving Provisioning Configuration

This operation starts the initial synchronization of all users and/or groups defined in Scope in the Settings section. The initial sync takes longer to perform than subsequent syncs, which occur approximately every 40 minutes as long as the Azure AD provisioning service is running. You can use the Synchronization Details section to monitor progress and follow links to provisioning activity report, which describes all actions performed by the Azure AD provisioning service on Zoom.

For more information on how to read the Azure AD provisioning logs, see Reporting on automatic user account provisioning.

Connector limitations

  • Zoom does not support provisioning for groups.

Additional resources

Next steps