Gamification terminology

For a quick reference, review these terms used in Dynamics 365 - Gamification.

Security roles

Security roles are the permissions that individual users have in Gamification. They are managed in Dynamics 365 for Customer Engagement.

More information: Understand Gamification security roles


A commissioner is considered to be a referee in Gamification, and is a user with the broadest permissions. Because commissioners have insider knowledge about players and teams, they aren't allowed to participate in any games. Gamification can be configured with more than one commissioner.


Fans are employees whose performance isn't measured with game KPIs. For example, a fan might be an executive manager or a team admin.

Game managers

Game managers run games, keep players and fans engaged, and take care of administrative tasks like weekly email updates (or point scoring, if KPIs are scored manually). For example, this could be a line manager of the player field. Game managers can optionally participate in games they don't administer.


Players are listed in a game and work toward business goals measured with the KPIs that are used in the game. A user can be a player in one game and a fan in another game. For example, a player might be a sales rep who closes opportunities, a service pro who solves customer issues, or a marketeer who generates leads from running campaigns.

Fantasy sport

A type of online game where players and fans become fantasy team managers. Team managers assemble a fictitious team of real players who compete against other fictitious teams. Points for the teams are a sum of the points that the individual players score. In Gamification, points are awarded by achieving KPIs, usually scored directly from Dynamics 365 for Customer Engagement.


Games are set up and run in Gamification to gamify KPIs that are tracked elsewhere. Sometimes referred to as a "contest." There are different types of games:

  • Fantasy teams: Players can draft their individual fantasy sport team with their own team members. Due to several player features like team drafting and team manager awards, this is by far the most engaging game model offered in Gamification. This selection also lets you choose from the available sports themes when you create a game.

  • Fixed teams: To keep it simple, a game manager can set the teams, such as Office A and Office B. Selecting this game model requires the game manager to specify well-balanced teams to keep players engaged. If a team significantly falls behind due to having all top performers against them, they will likely lose interest and abandon the contest.

  • No teams: Players compete individually, without drafting teams. It's as simple as that. Head-to-head, winner takes all.

More information: Set up and run games in Gamification

Gamification (concept)

Gamification as a concept applies gaming elements and principles to non-game contexts to improve user engagement and productivity, or promote activities and processes among colleagues. Gamification strives to leverage people's natural desire for socializing, mastery, competition, achievement, altruism, or closure. Rewards include points, achievements, badges, cash prizes, tangible prizes, or company benefits.

BAM posts

BAM posts are a special type of posts on the Smack Talk board that announce a special achievement, a new award, or a promotion. These posts usually draw more attention, so we suggest you use them when appropriate. You can choose one of the predefined animations to make the BAM post visually appealing.

Stream TV

Stream TV is a way to stream smack talk notifications and leaderboards from active games to an Internet-connected screen or TV in your office.

More information: Manage Stream TV games in Gamification

See also

Keep your employees engaged and productive by using Gamification
Overview for commissioners and game managers in Gamification
Overview for players and fans in Gamification