SLAKPIInstance entity reference
Service level agreement (SLA) key performance indicator (KPI) instance that is tracked for an individual case
Messages
| Message | SDK class or method |
|---|---|
| Assign | AssignRequest |
| Create | CreateRequest or Create |
| Delete | DeleteRequest or Delete |
| GrantAccess | GrantAccessRequest |
| ModifyAccess | ModifyAccessRequest |
| Retrieve | RetrieveRequest or Retrieve |
| RetrieveMultiple | RetrieveMultipleRequest or RetrieveMultiple |
| RetrievePrincipalAccess | RetrievePrincipalAccessRequest |
| RetrieveSharedPrincipalsAndAccess | RetrieveSharedPrincipalsAndAccessRequest |
| RevokeAccess | RevokeAccessRequest |
| Update | UpdateRequest or Update |
Properties
| Property | Value |
|---|---|
| CollectionSchemaName | SLAKPIInstances |
| DisplayCollectionName | SLA KPI Instances |
| DisplayName | SLA KPI Instance |
| EntitySetName | slakpiinstances |
| IsBPFEntity | False |
| LogicalCollectionName | slakpiinstances |
| LogicalName | slakpiinstance |
| OwnershipType | UserOwned |
| PrimaryIdAttribute | slakpiinstanceid |
| PrimaryNameAttribute | name |
| SchemaName | SLAKPIInstance |
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.
- ComputedFailureTime
- ComputedWarningTime
- Description
- FailureTime
- Name
- OwnerId
- OwnerIdType
- OwningBusinessUnit
- OwningTeam
- OwningUser
- Regarding
- RegardingObjectTypeCode
- SLAKPIInstanceId
- Status
- SucceededOn
- TransactionCurrencyId
- WarningTime
- WarningTimeReached
ComputedFailureTime
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Computed Failure Date and time |
| DisplayName | Computed Failure Time |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | computedfailuretime |
| RequiredLevel | None |
| Type | DateTime |
ComputedWarningTime
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Computed Warning Date and time |
| DisplayName | Computed Warning Time |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | computedwarningtime |
| RequiredLevel | None |
| Type | DateTime |
Description
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Description |
| FormatName | TextArea |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | description |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
FailureTime
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Enter the date and time when the service level agreement (SLA) key performance indicator (KPI) will expire. |
| DisplayName | Failure Time |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | failuretime |
| RequiredLevel | None |
| Type | DateTime |
Name
| Property | Value |
|---|---|
| Description | Type a descriptive name for the service level agreement (SLA) key performance indicator (KPI) instance. |
| DisplayName | Name |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | name |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
OwnerId
| Property | Value |
|---|---|
| Description | Enter the user or team who is assigned to manage the record. This field is updated every time the record is assigned to a different user or team. |
| DisplayName | Owner |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | ownerid |
| RequiredLevel | SystemRequired |
| Targets | systemuser |
| Type | Owner |
OwnerIdType
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridtype |
| RequiredLevel | SystemRequired |
| Type | EntityName |
OwningBusinessUnit
| Property | Value |
|---|---|
| Description | Owning Business Unit. |
| DisplayName | Owning Business Unit |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owningbusinessunit |
| RequiredLevel | None |
| Targets | businessunit |
| Type | Lookup |
OwningTeam
| Property | Value |
|---|---|
| Description | OwningTeam. |
| DisplayName | Owning Team |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owningteam |
| RequiredLevel | None |
| Targets | |
| Type | Lookup |
OwningUser
| Property | Value |
|---|---|
| Description | Owning User. |
| DisplayName | Owning User |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owninguser |
| RequiredLevel | None |
| Targets | |
| Type | Lookup |
Regarding
| Property | Value |
|---|---|
| Description | Unique identifier of the record that this service level agreement (SLA) key performance indicator (KPI) instance is associated with. |
| DisplayName | Regarding |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | regarding |
| RequiredLevel | None |
| Targets | incident |
| Type | Lookup |
RegardingObjectTypeCode
| Property | Value |
|---|---|
| Description | RegardingObjectTypeCode |
| DisplayName | RegardingObjectTypeCode |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | regardingobjecttypecode |
| RequiredLevel | None |
| Type | EntityName |
SLAKPIInstanceId
| Property | Value |
|---|---|
| Description | Unique identifier of the SLA KPI Instance. |
| DisplayName | SLA KPI InstanceId |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | slakpiinstanceid |
| RequiredLevel | SystemRequired |
| Type | Uniqueidentifier |
Status
| Property | Value |
|---|---|
| Description | Reason for the status of the service level agreement (SLA) key performance indicator (KPI) instance. For example, the SLA KPI could be Noncompliant or Succeeded. |
| DisplayName | Status |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | status |
| RequiredLevel | None |
| Type | Picklist |
Status Choices/Options
| Value | Label | Description |
|---|---|---|
| 0 | In Progress | |
| 1 | Noncompliant | |
| 2 | Nearing Noncompliance | |
| 3 | Paused | |
| 4 | Succeeded | |
| 5 | Canceled |
SucceededOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Shows the date and time when the service level agreement (SLA) key performance indicator (KPI) success criteria was met. |
| DisplayName | Succeeded On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | succeededon |
| RequiredLevel | None |
| Type | DateTime |
TransactionCurrencyId
| Property | Value |
|---|---|
| Description | Choose the local currency for the record to make sure budgets are reported in the correct currency. |
| DisplayName | Currency |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | transactioncurrencyid |
| RequiredLevel | None |
| Targets | transactioncurrency |
| Type | Lookup |
WarningTime
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Enter the date and time when the service level agreement (SLA) key performance indicator (KPI)will go to a warning state. |
| DisplayName | Warning Time |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | warningtime |
| RequiredLevel | None |
| Type | DateTime |
WarningTimeReached
| Property | Value |
|---|---|
| Description | Shows information about whether the case has reached its warning time. |
| DisplayName | Warning Time Reached |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | warningtimereached |
| RequiredLevel | None |
| Type | Picklist |
WarningTimeReached Choices/Options
| Value | Label | Description |
|---|---|---|
| 0 | No | |
| 1 | Yes |
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.
- CreatedBy
- CreatedByName
- CreatedByYomiName
- CreatedOn
- CreatedOnBehalfBy
- CreatedOnBehalfByName
- CreatedOnBehalfByYomiName
- ExchangeRate
- ModifiedBy
- ModifiedByName
- ModifiedByYomiName
- ModifiedOn
- ModifiedOnBehalfBy
- ModifiedOnBehalfByName
- ModifiedOnBehalfByYomiName
- OwnerIdName
- OwnerIdYomiName
- RegardingIdName
- RegardingName
- RegardingYomiName
- TransactionCurrencyIdName
- VersionNumber
CreatedBy
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Created By |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | For internal use only. |
| DisplayName | Created On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdon |
| RequiredLevel | None |
| Type | DateTime |
CreatedOnBehalfBy
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Created By (Delegate) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedOnBehalfByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedOnBehalfByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ExchangeRate
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Exchange Rate |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | exchangerate |
| MaxValue | 100000000000 |
| MinValue | 0.0000000001 |
| Precision | 10 |
| RequiredLevel | None |
| Type | Decimal |
ModifiedBy
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Modified By |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | For internal use only. |
| DisplayName | Modified On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedon |
| RequiredLevel | None |
| Type | DateTime |
ModifiedOnBehalfBy
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Modified By (Delegate) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedOnBehalfByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedOnBehalfByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
OwnerIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridname |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
OwnerIdYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
RegardingIdName
| Property | Value |
|---|---|
| Description | RegardingName |
| DisplayName | RegardingName |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | regardingidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
RegardingName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | regardingname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
RegardingYomiName
| Property | Value |
|---|---|
| Description | RegardingYomiName |
| DisplayName | RegardingYomiName |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | regardingyominame |
| MaxLength | 400 |
| RequiredLevel | None |
| Type | String |
TransactionCurrencyIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | transactioncurrencyidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
VersionNumber
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Version Number |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | versionnumber |
| MaxValue | 9223372036854775807 |
| MinValue | -9223372036854775808 |
| RequiredLevel | None |
| Type | BigInt |
One-To-Many Relationships
Listed by SchemaName.
- slakpiinstance_incident_firstresponsebykpi
- slakpiinstance_incident_resolvebykpi
- SLAKPIInstance_SyncErrors
slakpiinstance_incident_firstresponsebykpi
Added by: Service Solution
Same as the slakpiinstance_incident_firstresponsebykpi many-to-one relationship for the incident entity.
| Property | Value |
|---|---|
| ReferencingEntity | incident |
| ReferencingAttribute | firstresponsebykpiid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | slakpiinstance_incident_firstresponsebykpi |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: RemoveLink Merge: Cascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
slakpiinstance_incident_resolvebykpi
Added by: Service Solution
Same as the slakpiinstance_incident_resolvebykpi many-to-one relationship for the incident entity.
| Property | Value |
|---|---|
| ReferencingEntity | incident |
| ReferencingAttribute | resolvebykpiid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | slakpiinstance_incident_resolvebykpi |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: RemoveLink Merge: Cascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
SLAKPIInstance_SyncErrors
Same as the SLAKPIInstance_SyncErrors many-to-one relationship for the syncerror entity.
| Property | Value |
|---|---|
| ReferencingEntity | syncerror |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | SLAKPIInstance_SyncErrors |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
Many-To-One Relationships
Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.
- slakpiinstance_lead
- slakpiinstance_incident
- slakpiinstance_serviceappointment
- slakpiinstance_invoice
- slakpiinstance_opportunity
- slakpiinstance_quote
- slakpiinstance_salesorder
- slakpiinstance_activitypointer
- slakpiinstance_email
- slakpiinstance_fax
- lk_slakpiinstancebase_createdonbehalfby
- lk_slakpiinstancebase_modifiedonbehalfby
- slakpiinstance_account
- slakpiinstance_letter
- slakpiinstance_phonecall
- business_unit_slakpiinstance
- slakpiinstance_socialactivity
- slakpiinstance_task
- lk_slakpiinstancebase_modifiedby
- TransactionCurrency_slakpiinstance
- slakpiinstance_contact
- lk_slakpiinstancebase_createdby
- slakpiinstance_appointment
slakpiinstance_lead
Added by: Lead Management Solution
See the slakpiinstance_lead one-to-many relationship for the lead entity.
slakpiinstance_incident
Added by: Service Solution
See the slakpiinstance_incident one-to-many relationship for the incident entity.
slakpiinstance_serviceappointment
Added by: Service Solution
See the slakpiinstance_serviceappointment one-to-many relationship for the serviceappointment entity.
slakpiinstance_invoice
Added by: Sales Solution
See the slakpiinstance_invoice one-to-many relationship for the invoice entity.
slakpiinstance_opportunity
Added by: Sales Solution
See the slakpiinstance_opportunity one-to-many relationship for the opportunity entity.
slakpiinstance_quote
Added by: Sales Solution
See the slakpiinstance_quote one-to-many relationship for the quote entity.
slakpiinstance_salesorder
Added by: Sales Solution
See the slakpiinstance_salesorder one-to-many relationship for the salesorder entity.
slakpiinstance_activitypointer
See the slakpiinstance_activitypointer one-to-many relationship for the activitypointer entity.
slakpiinstance_email
See the slakpiinstance_email one-to-many relationship for the email entity.
slakpiinstance_fax
See the slakpiinstance_fax one-to-many relationship for the fax entity.
lk_slakpiinstancebase_createdonbehalfby
See the lk_slakpiinstancebase_createdonbehalfby one-to-many relationship for the systemuser entity.
lk_slakpiinstancebase_modifiedonbehalfby
See the lk_slakpiinstancebase_modifiedonbehalfby one-to-many relationship for the systemuser entity.
slakpiinstance_account
See the slakpiinstance_account one-to-many relationship for the account entity.
slakpiinstance_letter
See the slakpiinstance_letter one-to-many relationship for the letter entity.
slakpiinstance_phonecall
See the slakpiinstance_phonecall one-to-many relationship for the phonecall entity.
business_unit_slakpiinstance
See the business_unit_slakpiinstance one-to-many relationship for the businessunit entity.
slakpiinstance_socialactivity
See the slakpiinstance_socialactivity one-to-many relationship for the socialactivity entity.
slakpiinstance_task
See the slakpiinstance_task one-to-many relationship for the task entity.
lk_slakpiinstancebase_modifiedby
See the lk_slakpiinstancebase_modifiedby one-to-many relationship for the systemuser entity.
TransactionCurrency_slakpiinstance
See the TransactionCurrency_slakpiinstance one-to-many relationship for the transactioncurrency entity.
slakpiinstance_contact
See the slakpiinstance_contact one-to-many relationship for the contact entity.
lk_slakpiinstancebase_createdby
See the lk_slakpiinstancebase_createdby one-to-many relationship for the systemuser entity.
slakpiinstance_appointment
See the slakpiinstance_appointment one-to-many relationship for the appointment entity.
See also
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