Prioritize your work orders in Dynamics 365 Field Service

Priority records let you prioritize your work orders. You can also assign each priority value a custom color, which will display in the outline of the resource booking time slot on the schedule board. This allows dispatchers to visually distinguish a job's priority while managing the schedule.

1. From the main menu, select Field Service > Administration, and then choose Priorities.

2. On the Active Priorities screen, select +New in the upper left corner.

3. Use the tooltips to help you fill in your information, and then select Save.

See also

Overview of Dynamics 365 Field Service
Set up territories
Create a work order
Create work order types
Set up work order sub-statuses
Set up time groups
Set up service task types
Configure incident types
User's Guide