Dynamics 365 Team Members license

Many organizations have a large percentage of users who might consume data or reports from line-of-business systems—or perform simple tasks like entering time sheets or updating HR records—but don't require full user capabilities. The Dynamics 365 Team Members license is meant for these users.

The Dynamics 365 Team Members license is a named user subscription designed for users whose jobs aren't necessarily tied to a function but who still need to use the basic functionality of a line-of-business system. This license gives users lightweight access through designated scenarios built into the Team Member experience.

For model-driven apps in Dynamics 365 (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation), this Team Member experience is provided through a set of designated apps:


Users who have existing Team Member licenses purchased during or after October 2018 will be restricted to this set of designated apps; these users will no longer be able to access Customer Service Hub, Sales Hub, or custom apps.

During the early-access phase of the new Dynamics 365 Team Members license, users who have the new license will be able to use the designated Team Member apps in addition to all existing apps. However, after license enforcement is turned on as of April 1, 2020, apps that users aren't entitled to use—such as Customer Service Hub, Sales Hub, and custom apps—won't be accessible to them. We recommend that you test your Team Member scenarios and migrate any customizations to the designated apps as needed.

To facilitate a smooth transition, all existing customer organization instances impacted by this change will automatically be granted an additional grace period until June 30, 2020.

The Dynamics 365 Team Members subscription doesn't provide access to custom applications and isn't intended for scenarios beyond those listed in the Microsoft Dynamics 365 Licensing Guide.

Change in the runtime experience

To illustrate this new user experience, consider the following scenario for users of the Customer Service app. (This experience will be consistent with Sales Hub and Project Resource Hub app scenarios as well.)

One user has a higher-valued Dynamics 365 Enterprise license or Dynamics 365 Customer Engagement plan, and can see the Customer Service Hub app in addition to the newly introduced Customer Service Team Member app. 

Dynamics 365 apps

Another user only has the Dynamics 365 Team Members license, and only sees the Customer Service Team Member app.

Dynamics 365 team member app only

When users like this try to get access to any other apps they aren't entitled to (Customer Service Hub or Sales Hub) through bookmarks or other link sharing, they'll see an error message saying they don't have the license to access the app.

Customization restrictions

Team Member apps can be tailored to more closely fit your organization's industry, nomenclature, and unique business processes, just like other model-driven apps built on Common Data Service. However, these customizations will need to conform to the Dynamics 365 Team Members use rights detailed in the licensing guide. While customizing the app, you can add 15 additional entities. These additional entities can be any Common Data Service core entities, or you can create custom entities.

To learn more about customizing an app, see: