Requirements for setting up Dynamics 365 Remote Assist

The following tables list technical requirements for deploying and using Microsoft Dynamics 365 Remote Assist throughout your organization.

Device requirements

Device OS requirements Details
HoloLens Build 10.0.14393.0 or later. HoloLens build 10.0.14393.0 is the minimum that supports Remote Assist. We recommend updating HoloLens to newer versions when available. See Manage updates to HoloLens for instructions on using Windows Update for Business, Mobile Device Management (MDM), and Windows Server Update Services (WSUS).
Windows 10 PC (optional) Any Windows 10 build A Windows 10 PC can collaborate with HoloLens using Microsoft Teams.

Licensing and product requirements

Product required Details Learn more
Remote Assist Remote Assist software Buy and deploy Remote Assist
Azure Active Directory (Azure AD) account Required for:
  • Purchasing subscription and assigning licenses. You’ll need an AAD account for each licensed user.
  • Distributing apps through Microsoft Store for Business.
  • Users when signing in to the app.
Get started with Azure AD
Microsoft Teams Microsoft Teams facilitates communication in Remote Assist. Microsoft Teams must be installed on any device that will make calls to the HoloLens. Note that a free download of Microsoft Teams is available for experts communicating with Remote Assist users. Overview of Microsoft Teams
Microsoft Office 365 Because Microsoft Teams is part of Office 365, the Remote Assist user will need an Office 365 license. Office 365 licensing for Microsoft Teams
Dynamics 365 for Field Service (optional). Note that Field Service version 8.2 or later is required. Remote Assist requires a Dynamics 365 license if you want to view Dynamics 365 for Field Service bookings in Remote Assist. To view Power BI dashboards linked to Dynamics 365 for Field Service bookings in Remote Assist, users must have a valid Power BI license. Learn more about Dynamics 365 for Field Service

Network requirements

The recommended bandwidth for optimal performance of Remote Assist is 1.5 MB/s. Though audio/video calls might be possible in environments with reduced bandwidth, you might experience HoloLens feature degradation, limiting the user experience. To test your company’s network bandwidth, follow these steps:

  1. Have a Teams user start a video call with another Teams user.

  2. Add a separate video call between a third and fourth user, and another for a fifth and sixth user.

  3. Continue adding video callers to stress-test your network bandwidth until you’re confident that multiple users can successfully connect on video calls at the same time.

See Prepare your organization’s network for Microsoft Teams to learn more.

See also

Overview of Remote Assist
Try or buy, and deploy
User Guide
Set up and use Microsoft Teams with Remote Assist
How-to videos