Free trial for Dynamics 365 Remote Assist

You can try Microsoft Dynamics 365 Remote Assist for free on your HoloLens, HoloLens 2, and mobile phones and tablets. There are three types of free trials.

Trial type Designed for
License-free 90-day trial Individuals that want to quickly try the app
30-day Dynamics 365 Remote Assist trial Organizations that want to provide licenses for up to 25 users
30-day Dynamics 365 Remote Assist Attach license Dynamics 365 Field Service customers who want to integrate Dynamics 365 Field Service with Dynamics 365 Remote Assist (provides licenses for up to 25 users)

Note

The 30-day Dynamics 365 Remote Assist and Dynamics 365 Remote Assist Attach licenses include Microsoft Teams licenses. Learn how to set up Microsoft Teams for your organization.

In this article, we’ll walk through the three ways you can get a Dynamics 365 Remote Assist trial.

Option 1: License-free 90-day trial for individuals

Prerequisites

With the license-free 90-day free trial, each user must download Dynamics 365 Remote Assist from the appropriate app store to start the trial.

This trial grants access only to the client application. Additional Dynamics 365 Remote Assist functionality through the Dynamics 365 Remote Assist solution (asset capture, one-time calling, calls dashboard) is not included and requires additional licensing.

Steps for HoloLens and HoloLens 2

  1. Go to the Start menu, and then select Microsoft Store.

  2. Search for and download the Dynamics 365 Remote Assist app.

  3. Wait for three or four hours for the Teams trial licensing to be applied.

  4. Sign into Dynamics 365 Remote Assist with your Microsoft Teams account.

  5. When the app prompts you to start your free trial of Dynamics 365 Remote Assist, select Continue. You will then be taken to your Contacts page.

    Note

    If you see a message that says you don't have a Teams license, you need to wait longer for the Teams trial licensing to be applied.

  6. You can now use Dynamics 365 Remote Assist on your HoloLens device.

Steps for mobile

  1. On your mobile device, go to the appropriate iOS or Android app store.

  2. Search for and download the Dynamics 365 Remote Assist app.

  3. Wait for three or four hours for the Teams trial licensing to be applied.

  4. Sign into Dynamics 365 Remote Assist with your Microsoft Teams account.

  5. When the app prompts you to start your free trial of Dynamics 365 Remote Assist, select Continue. You will then be taken to your Contacts page.

    Note

    If you see a message that says you don't have a Teams license, you need to wait longer for the Teams trial licensing to be applied.

  6. You can now use Dynamics 365 Remote Assist on your mobile device. Learn how to make calls to a remote expert on Microsoft Teams (desktop and mobile).

Option 2: 30-day Dynamics 365 Remote Assist trial license for organizations

Prerequisites

Admins must acquire a 30-day Dynamics 365 Remote Assist trial license (for up to 25 seats in an organization) through the Microsoft 365 or Microsoft 365 administrator portal.

  1. Log into the Microsoft 365 or Office 365 Administrator Portal using your organization’s admin account.

    Screenshot of the admin portal.

  2. In the left navigation bar, select Billing > Purchase services.

    Screenshot of the purchase services option in the menu.

  3. A list of services will appear. Scroll down until you find Dynamics 365 Remote Assist.

  4. Hover your cursor over the plan until two options appear: Start free trial or Buy now. Select Start free trial, and then follow the online instructions.

    Screenshot of the start free trial option.

Option 3: Dynamics 365 Remote Assist Attach trial license (for Dynamics 365 Field Service customers)

Dynamics 365 Remote Assist is integrated with Dynamics 365 Field Service to help users solve problems on-site. Admins must acquire the 30-day Dynamics 365 Remote Assist Attach trial license (for up to 25 seats in an organization) through the Microsoft 365 or Microsoft 365 administrator portal.

  1. Log into the Microsoft 365 or Office 365 Administrator Portal using your organization’s admin account.

  2. In the left navigation bar, select Billing > Purchase services.

  3. A list of services will appear. Scroll down until you see Dynamics 365 Remote Assist Attach.

  4. Hover your cursor over the plan until two options appear: Start free trial or Buy now. Select Start free trial, and then follow the online instructions.

Next steps