Free trials for Dynamics 365 Remote Assist

You can try Microsoft Dynamics 365 Remote Assist for free on your HoloLens, HoloLens 2, and mobile phones and tablets. There are three types of free trials:

  1. The license-free 90-day trial, for individuals that want to quickly try the app.
  2. The 30-day Remote Assist trial, for organizations that want to provide licenses for up to 25 users.
  3. The 30-day Remote Assist Attach license, which lets Dynamics 365 Field Service customers integrate with Remote Assist and provides licenses for up to 25 users.

Note

The 30-day Dynamics 365 Remote Assist and Dynamics 365 Remote Assist Attach licenses includes Microsoft Teams licenses. Learn how to set up Microsoft Teams for your organization here.

In this article, we’ll walk through the three ways you can get a Remote Assist trial.

Option 1: License-free 90-day trial for individuals

Prerequisites

With the license-free 90-day free trial, each user must download Remote Assist in the appropriate app store to start the trial.

Steps for HoloLens and HoloLens 2

  1. Go to the Start menu and then select Microsoft Store.
  2. Search for and download Dynamics 365 Remote Assist and launch the app.
  3. Sign into Dynamics 365 Remote Assist with your Microsoft Teams account.
  4. The app will prompt you to start your free trial of Remote Assist. Select Continue. You will then be taken to your Contacts page.
  5. You can now use Dynamics 365 Remote Assist on your HoloLens and HoloLens 2!

Steps for mobile

  1. If you’re using a mobile device, go to the appropriate iOS or Android app store.
  2. Search for and download Dynamics 365 Remote Assist and launch the app.
  3. Sign into Remote Assist with your Microsoft Teams account.
  4. The app will prompt you to start your free trial of Remote Assist. Select Continue. You will then be taken to your Contacts page.
  5. You can now use Remote Assist on your mobile device! Learn how to make calls to a remote expert on Microsoft Teams (desktop and mobile) here.

Option 2: 30-day Dynamics 365 Remote Assist trial license

Prerequisites

IT admins must acquire a 30-day Dynamics 365 Remote Assist trial license (for up to 25 seats in an organization) through the Microsoft 365 or Office 365 administrator portal.

  1. Log into the M365 or O365 Administrator Portal using your organization’s admin account.

Screenshot of the admin portal

  1. Make sure the Try the new admin center toggle is turned off.

  2. In the left navigation bar, select Billing > Purchase Services.

Screenshot of the purchase services option in the menu.

  1. A list of services will appear. Scroll down until you find Dynamics 365 Remote Assist.

  2. Hover over the plan and two options will appear: Start free trial or Buy now. Select Start free trial. Follow the next steps of the payment process. Screenshot of the start free trial option

Option 3: Remote Assist Attach trial license (for Dynamics 365 Field Service customers)

Dynamics 365 Remote Assist is integrated with Dynamics 365 Field Service to help users solve problems on-site. IT admins must acquire the 30-day Dynamics 365 Remote Assist Attach trial license (for up to 25 seats in an organization) through the Microsoft 365 or Office 365 administrator portal.

  1. Log into the M365 or O365 Administrator Portal using your organization’s admin account.

  2. Make sure the Try the new admin center toggle is turned off.

  3. In the left navigation bar, select Billing > Purchase Services.

  4. A list of services will appear. Scroll down until you find Dynamics 365 Remote Assist Attach.

  5. Hover over the plan and two options will appear: Start free trial or Buy now. Select Start free trial. Follow the next steps of the payment process.

Next steps