Requirements for setting up Dynamics 365 Remote Assist

The following tables list technical requirements for deploying and using Microsoft Dynamics 365 Remote Assist throughout your organization.

Device requirements

Device OS requirements Details
HoloLens Build 10.0.14393.0 or later. HoloLens build 10.0.14393.0 is the minimum that supports Dynamics 365 Remote Assist. We recommend updating HoloLens to newer versions when available. See Manage updates to HoloLens for instructions on using Windows Update for Business, Mobile Device Management (MDM), and Windows Server Update Services (WSUS).
Windows 10 PC (optional) Any Windows 10 build. A Windows 10 PC can collaborate with HoloLens using Microsoft Teams.
Mobile device (optional) Any iOS or Android phone or tablet running Microsoft Teams Mobile. A phone or tablet running Microsoft Teams Mobile can collaborate with HoloLens.

Licensing and product requirements

Product required Details Learn more
Dynamics 365 Remote Assist Dynamics 365 Remote Assist software
Note Microsoft Teams is included in the Dynamics 365 Remote Assist subscription for individuals using a Dynamics 365 Remote Assist license on HoloLens. A Microsoft Teams license is also required for individuals (experts) who communicate with a Dynamics 365 Remote Assist user on HoloLens. Teams may be available as a free download for these users.
Buy and deploy Dynamics 365 Remote Assist
Azure Active Directory (Azure AD) account Required for:
  • Purchasing subscription and assigning licenses. You’ll need an Azure AD account for each licensed user.
  • Distributing apps through Microsoft Store for Business.
  • Users when signing in to the app.
Get started with Azure AD
Dynamics 365 Field Service (optional). Note that Dynamics 365 Field Service version 8.2 or later is required. Dynamics 365 Remote Assist requires a Dynamics 365 license if you want to view Dynamics 365 Field Service bookings in Dynamics 365 Remote Assist. To view Power BI dashboards linked to Dynamics 365 Field Service bookings in Dynamics 365 Remote Assist, users must have a valid Power BI license. Learn more about Dynamics 365 Field Service

Network requirements

The recommended bandwidth for optimal performance of Dynamics 365 Remote Assist is 1.5 MB/s. Though audio/video calls might be possible in environments with reduced bandwidth, you might experience HoloLens feature degradation, limiting the user experience. To test your company’s network bandwidth, follow these steps:

  1. Have a Teams user start a video call with another Teams user.

  2. Add a separate video call between a third and fourth user, and another for a fifth and sixth user.

  3. Continue adding video callers to stress-test your network bandwidth until you’re confident that multiple users can successfully connect on video calls at the same time.

See Prepare your organization’s network for Microsoft Teams to learn more.

See also

Overview of Dynamics 365 Remote Assist
Try Dynamics 365 Remote Assist for free
Buy and deploy Dynamics 365 Remote Assist
User guide
Set up and use Microsoft Teams with Dynamics 365 Remote Assist
How-to videos