Free Trials for Dynamics 365 Remote Assist on HoloLens and Mobile

You can now try Microsoft Dynamics 365 Remote Assist for free on your HoloLens 1, HoloLens 2 or mobile devices, including tablets. There are three free trials that you can try: The license-free 90-day trial is for individuals that want to quickly use the app. The 30-day trial is for organizations that want to provide licenses for up to 25 users. The 30-day Dynamics 365 Remote Assist Attach license is only for Dynamics 365 Field Service customers to integrate with our app and provide licenses for up to 25 users. Starting your free trial is nearly effortless!

In this topic, we’ll walk through the three ways you can get a Dynamics 365 Remote Assist trial:

  • License-free 90-day trial for individuals
  • 30-day Dynamics 365 Remote Assist trial license (for up to 25 seats in an organization)
  • 30-day Dynamics 365 Remote Assist Attach license (for Dynamics 365 Field Service customers only; for up to 25 seats in an organization)

Prerequisites for a license-free 90-day trial for individuals

Option 1: License-free 90-day trial for individuals

With the license-free 90-day free trial, each individual user must download Dynamics 365 Remote Assist in the appropriate app store to sign up.

Steps for HoloLens 1 and 2

  1. If you’re using the HoloLens, go to the Start menu and then select Microsoft Store.
  2. Search for and download Dynamics 365 Remote Assist and launch the app.
  3. Sign into Dynamics 365 Remote Assist with your Microsoft Teams account.
  4. The app will prompt you to start your Free Trial of Dynamics 365 Remote Assist. Select Continue. Afterwards, you will be taken to your Contacts page.
  5. Learn how to make calls to a remote expert on Microsoft Teams (desktop and mobile) here.

Steps for Mobile

  1. If you’re using a mobile device, go to the appropriate iOS and Android app store.
  2. Search for and download Dynamics 365 Remote Assist and launch the app.
  3. Sign into Dynamics 365 Remote Assist with your Microsoft Teams account.
  4. The app will prompt you to start your Free Trial of Dynamics 365 Remote Assist. Select Continue. Afterwards, you will be taken to your Contacts page.
  5. Learn how to make calls to a remote expert on Microsoft Teams (desktop and mobile) here.

Prerequisites for a Dynamics 365 Remote Assist and Dynamics 365 Remote Assist Attach 30-day trial license (for up to 25 seats in an organization)

  • Your organization must have a Microsoft 365 or Microsoft 365 administrator account. Learn more about admin permissions here.

Option 2: 30-day trial license (for up to 25 seats in an organization)

It Admins must acquire a 30-day trial license (for up to 25 seats in an organization) through the Microsoft 365 or Microsoft 365 administrator portal.

  1. Log into the M365 or O365 Administrator Portal using your organization’s admin account: https://www.microsoft.com/microsoft-365/business/office-365-administration

  2. Make sure the Try the new admin center toggle is turned off.

  3. In the left navigation bar, select Billing > Purchase Services.

  4. A list of services will populate the screen. Search for or scroll down until you find Dynamics 365 Remote Assist.

  5. Hover over the plan and two options will appear: Start free trial or Buy now. Select Start free trial. Follow the next steps of the payment process.

Option 3: 30-day Dynamics 365 Remote Assist Attach license (for Dynamics 365 Field Service customers only)

If you are a Dynamics 365 Field Service customer, you can integrate Dynamics 365 Remote Assist with your application. It Admins must acquire a 30-day trial license (for up to 25 seats in an organization) through the Microsoft 365 or Microsoft 365 administrator portal.

  1. Log into the M365 or O365 Administrator Portal using your organization’s admin account: https://www.microsoft.com/microsoft-365/business/office-365-administration

  2. Make sure the Try the new admin center toggle is turned off.

  3. In the left navigation bar, select Billing > Purchase Services.

  4. A list of services will populate the screen. Search for or scroll down until you find Dynamics 365 Remote Assist Attach.

  5. Hover over the plan and two options will appear: Start free trial or Buy now. Select Start free trial. Follow the next steps of the payment process.

  6. Next, add and assign licenses to up to 25 users in your organization here.

  7. Afterwards, users in your organization can deploy Dynamics 365 Remote Assist to their devices here.

Next steps

  • Buy Dynamics 365 Remote Assist licenses for HoloLens and Mobile here.
  • Deploy Dynamics 365 Remote Assist licenses to individuals in your organization here.

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