Microsoft Teams analytics and reporting

A new analytics and reporting experience for Microsoft Teams is available in the Microsoft Teams admin center. You can run different reports to get insights into how users in your organization are using Teams. For example, you can see how many users communicate through channel and chat messages and the kinds of devices they use to connect to Teams. Your organization can use the information from the reports to better understand usage patterns, help make business decisions, and inform training and communication efforts.

How to access the reports

To access the reports, you must be a global admin in Office 365, Teams service admin, or Skype for Business admin. Go to the Microsoft Teams admin center, in the left navigation, select Analytics & reports, and then under Report, choose the report you want to run.

Note

The reports in the Microsoft Teams admin center are separate from the activity reports for Teams that are part of the Office 365 reports in the Microsoft 365 admin center. For more information about the activity reports in the Microsoft 365 admin center, see Teams activity reports in the Microsoft 365 admin center

Teams reporting reference

Here's a list of the Teams reports available in the Microsoft Teams admin center and an overview of some of the information that's available in each report.

We're continually improving the Teams reporting experience and adding features and functionality. Over time, we'll be building additional capabilities into the reports and adding new reports in the Microsoft Teams admin center.

Report What's measured?
Teams usage report Active users
Active users in teams and channels
Active channels
Messages
Privacy setting of teams
Guests in a team
Teams user activity report 1:1 calls a user participated in
Messages a user posted in a team chat
Messages a user posted in a private chat
Last activity date of a user
Teams device usage report Windows users
Mac users
iOS users
Android phone users
Teams live event usage report Total views
Start time
Event status
Organizer
Presenter
Producer
Recording setting
Production type
Teams PSTN blocked users report Display name
Phone number
Reason
Action type
Action date and time
Teams PSTN minute pools report Country or region
Capability (license)
Total minutes
Minutes used
Minutes available
Teams PSTN usage report - Calling Plans Time stamp
User name
Phone number
Call type
Called to
To country or region
Called from
From country or region
Charge
Currency
Duration
Domestic/International
Call ID
Number type
Country or region
Conference ID
Capability (license)
Teams PSTN usage report - Direct Routing Time stamp
Display name
SIP address
Phone number
Call type
Called to
Start time
Invite time
Failure time
End time
Duration
Number type
Media bypass
SBC FQDN
Azure region
Event type
Final SIP code
Final Microsoft subcode
Final SIP phrase
Correlation ID

Definitions

The Teams reports show data for active users and active channels. For example, if a user in your organization isn't active in Teams during the date range that you specified for a report, data for that user isn't included in that report.

Item Definition
Active user Measures the number of unique users who perform an action in Teams during the specified date range.
Active channel Measures the number of channels of a team in which users perform an action during the specified date range.