Manage commercial marketplace products for your customers

Applies to

  • Partner Center
  • Partners in the CSP program

Appropriate roles

  • Global admin
  • Admin agent

Partners in the Cloud Solution Provider (CSP) program can use the Partner Center portal to purchase many ISV SaaS offers or subscriptions for their customers from the commercial marketplace. Once you purchase an offer, you have various ways to manage it.

View or edit a subscription

After you purchase a subscription from a third-party ISV publisher, you can review or edit it as follows:

  1. Sign into the Partner Center dashboard, then select Customers from the left navigation menu.

  2. Select an appropriate customer, then select Subscriptions. This lists any license-based subscriptions you have purchased for the customer.

  3. In the Subscription column, select the subscription you want to view or edit. This gives you more information to set up or provision the offer. (If more action is needed on the offer, you may also see an "Action Needed" status displayed in the Status column. This may also be accompanied by a link to the ISV publisher's site.)

  4. Once you select the subscription you want to view or edit, the subscription detail page allows you to edit the subscription and do things like:

    • Change the subscription nickname

    • Add/decrease the number of seats (licenses) in the subscription

    • Cancel the subscription

    • Turn off auto-renew

    • Add an Indirect Reseller MPN ID, if applicable

Note

You may need to complete certain steps defined by the ISV publisher before you can perform some changes to a subscription, such as cancelling a subscription.

Assign licenses and activate a subscription on behalf of a customer

When you purchase a Software as a Service (SaaS) offer provided by an Independent Software Vendor (ISV) publisher in the commercial marketplace, the ISV publisher helps manage the process of assigning licenses and activating the subscription on behalf of your customer.

The publisher should provide you with a personalized link and an authorization code that identifies your specific purchase.

  1. You can find this personalized link from the ISV publisher in a few ways:

    • You can see the link from the confirmation page that appears after you purchase an ISV SaaS offer.

    • You can see the link from the specific customer's Subscriptions page. This publisher link appears on the row associated with the ISV offer or subscription purchased for the customer.

    • You can retrieve the link using Partner Center APIs.

  2. Once you are in the ISV publisher's site or system, the publisher will let you know of any additional steps you need to take to complete the customer setup process and provision or assign licenses.

  3. As a partner in the CSP program who is working on behalf of your customer, you are responsible to perform the following tasks:

    • Submit any required information to the publisher.

    • Send any required URL directly to your customer (or otherwise directly communicate details about this subscription to your customer)

  4. Once you provide required information to the publisher, the publisher will provision and assign appropriate licenses. Subscription billing will start only after the following events occur:

    • The ISV publisher has successfully assigned appropriate licenses

    • The ISV publisher has confirmed to Microsoft (via a separate, SaaS fulfillment API) that the account setup has been successfully completed

Cancel a license-based SaaS subscription from an ISV publisher

When you subscribe to a license-based SaaS product offered by an ISV publisher within the commercial marketplace, you have the option to cancel the subscription within its designated cancellation period. This cancellation period changes depending on whether you have a monthly or annual subscription. You can also choose whether or not to automatically renew the subscription.

For more information about cancellation periods that apply, how to cancel or how to auto-renew a subscription, see:

Add or remove licenses for a SaaS subscription

For SaaS commercial marketplace offers, you can add or remove user licenses for a customer subscription.

  1. Sign into the Partner Center dashboard, then select Customers from the left navigation menu.

  2. Select an appropriate customer, then select Subscriptions. This lists any license-based subscriptions you have purchased for the customer.

  3. In the Subscription column, select the subscription you want to modify.

  4. In the subscription details page, locate the Quantity field. This is where you can increase or decrease the number of licenses.

  5. Change the quantity, then select Submit.

Manage subscriptions using Partner Center APIs

You can also use Partner Center APIs to perform lifecycle management and manage invoices for your subscriptions. For more information, see Create a subscription for commercial marketplace products.

Next steps