帐户常见问题解答Account FAQ

如何重置密码?How do I reset my password?

从登录屏幕From the sign in screen

若要从登录屏幕更改帐户密码,请按以下步骤操作。To change your account password from the login screen, follow these steps.

  1. 选择“忘记密码”。Select Forgot password.
  2. 在下一个屏幕上,输入你的帐户电子邮件,然后选择“重置密码”。On the next screen, enter your account email, and select Reset Password.
  3. 按照我们发送到你的帐户电子邮件的步骤完成操作!Follow the steps we send to your account email and you're done!

从帐户面板From your account panel

如果你已登录到我们的应用,也可以更改密码。If you are already logged in to our app, you can change your password there, too.

  1. 登录。Log in. 若要访问“帐户”设置(快捷方式),请在应用右上角选择帐户电子邮件。To visit your Account settings (shortcut), in the top right corner of our app, select account email.
  2. 在左侧菜单中,选择“密码”。In the left-hand menu, select Password.
  3. 选择“重置密码”。Select Reset Password.
  4. 按照我们发送到你的帐户电子邮件的步骤完成操作!Follow the steps we send to your account email and you're done!

重置密码

如何启用多重身份验证?How do I enable multi-factor authentication?

若要启用多重身份验证,请按以下步骤操作。To enable multi-factor authentication, follow these steps.

  1. 登录。Log in. 若要访问“帐户”设置(快捷方式),请在应用右上角选择帐户电子邮件。To visit your Account settings (shortcut), in the top right corner of our app, select account email.
  2. 在左侧菜单中,选择“密码”。From the left-hand menu, select Password.
  3. 在“启用双重验证”下,选择“启用”。Under Enable 2-Step Verification, select TURN ON.

双重验证屏幕

备注

已自动注销你的帐户。You are automatically signed out of your account.

  1. 登录你的电子邮件,并复制发送给你的验证码。Log in to your email, and copy the verification code sent to you. 如果验证码电子邮件未出现在你的收件箱[或垃圾邮件]中,则在应用登录的验证窗口正下方,选择“未获得代码? 立即重新发送”。If a verification code email does not appear in your inbox [or spam], just below the verification window in our app sign-in, select Didn't get the code? Resend now.

验证码

  1. 输入“验证码”。Enter the Verification Code. 现在,你已启用双重验证。You now have 2-Step verification enabled.
  2. 若要禁用双重验证,请返回到“密码”选项卡,然后在“启用双重验证”下选择“禁用”。To turn off 2-Step verification, return to the Password tab, and under Enable 2-Step Verification, select TURN OFF.

如何删除我的帐户?How do I delete my account?

删除你的帐户将删除所有已计划的转移、多用户迁移和已授权的连接器。Deleting your account deletes all your scheduled transfers, multi-user migrations, and authorized connectors.

若要关闭你的帐户,请按以下步骤操作。To close your account, follow these steps.

  1. 登录。Log in. 若要访问“帐户”设置(快捷方式),请在应用右上角选择 帐户电子邮件To visit your Account settings (shortcut), in the top right corner of our app, select account email.
  2. 在左侧,选择“退出 Mover”。On the left hand side, select Leave Mover.
  3. 阅读该页面上的所有文本。Read all of the text on that page.
  4. 如果已准备就绪,请输入当前密码,然后选择“删除帐户”。If you are ready, enter your current password, and select Delete Account.
  5. 此时将显示提示。A prompt appears. 选择“确定”。Select OK.

回顾一下:To reiterate:

删除你的帐户:Deleting your account:

  • 删除所有计划的转移。Deletes all scheduled transfers.
  • 删除所有连接器授权。Deletes all connector authorizations.
  • 删除 Mover 帐户。Deletes your Mover account.

这不会:This will not:

  • 删除你的转移历史记录。Delete your transfer history. 出于安全和合规性方面的考虑,我们将保留这些历史记录。We retain these for security and compliance.
  • 删除帐户曾经在 Mover 中的所有痕迹。Remove any trace that your account once existed with Mover.

重要

删除帐户的操作是 不可逆 的。Deleting your account is not reversible.

删除帐户​​

如何编辑我的电子邮件通知?How do I edit my email notifications?

默认情况下,每次完成转移时,你都会收到一封电子邮件。By default, you receive an email every time a transfer is completed. 编辑电子邮件通知设置:To edit your email notification settings:

  1. 登录。Log in. 若要访问帐户设置,请在应用右上角选择你的电子邮件地址。To visit the account settings, in the top right of our app, select your email address.
  2. 选择“首选项”。Select Preferences.
  3. 你可以选择“在完成时”(默认)、“从不”或“仅在出错时”接收电子邮件。You have the option to receive emails On Completion (default), Never, or Only on Errors.

是否可以更改我的帐户电子邮件?Can I change my account email?

很遗憾,目前还不允许更改与帐户相关联的电子邮件。Unfortunately at this time, we do not allow you to change the email associated with your account.

但是,可以删除你的帐户(与之关联的计划、连接器授权和转移历史记录都将丢失),然后使用你喜欢的电子邮件创建新帐户。You may, however, delete your account — losing the schedules, connector authorizations, and transfer history associated with it — and create a new account with the email you would prefer.

如何检查转移使用情况?How do I check my transfer usage?

检查应用的使用情况,通过帐户历史记录了解转移的总 GB 数。Checking your usage of our app lets you know the total number of gigabytes you have transferred over the history of your account.

若要检查转移数据使用情况,请按以下步骤操作。To check your transfer data usage, follow these steps.

  1. 登录。Log in. 若要访问“帐户”设置,请在应用右上角选择“帐户电子邮件”。To visit your Account settings, in the top right corner of our app, select account email.
  2. 默认情况下,你已处于“计划”部分。By default, you are already in the Plan section.

如何将管理员添加到 Mover 帐户?How do I add an administrator to a Mover account?

将管理员添加到 Mover 帐户:To add an Administrator to your Mover account:

  1. 登录到你的帐户Log in to your account
  2. 选择右上角的用户名Select your username in the upper right corner
  3. 选择“管理”选项卡Choose the “Admin” tab
  4. 在“以管理员身份添加移动者帐户”下输入要添加的电子邮件。Enter the email you wish to add under "add a mover account as your administrator".

单击“管理”,然后输入电子邮件

备注

管理员就可以完全访问您的帐户并代表您执行以下操作:This lets the Administrator to have full access to your account and act on your behalf for:

  • 现有连接器Existing connectors
  • 授权帐户下的新连接器Authorizing new connectors under your account
  • 监视现有迁移Monitoring existing migrations
  • 在帐户下创建新的迁移Creating new migrations under your account
  • 新添加的管理员不会收到管理您的帐户的电子邮件邀请。The newly added Administrator will not receive and email invitation to administer your account.
  • 用户必须拥有自己的有效 Mover 帐户,然后才能将其添加为管理员The user must have their own valid Mover account before they can be added as an Administrator

作为管理员,如何使用不同的 Mover 帐户登录?As an administrator, how do sign in using a different Mover account?

  1. 以自己的身份登录。Log in as yourself.
  2. 选择右上角的用户名Select your username in the upper right corner
  3. 选择“管理员”选项卡。Select the “Admin” tab.
  4. 在“管理帐户”下,选择要登录的帐户。Under Accounts you administer, select the account you want to log in to.
  5. 选择 登录为Select Login As.

可管理的帐户

“登录为”选项Login-as options

可管理的帐户

(1) 显示登录时使用的帐户(1) Shows the account you logged in as

(2) 允许返回到自己的 Mover 帐户(2) Allows you to return to your own Mover account

(3) 帐户下现有连接器的列表(3) List of existing connectors under the account

(4) 代表用户在 Migration Manager 中监视和执行迁移。(4) Monitor and execute migrations in the Migration Manager on the user’s behalf.